Mercedes-Benz of Georgetown - Service Center

This is purely based on my one-time visit to this dealership, I had an issue with the car where the charging port was not working and the license plate bracket was not holding the license plate and t dealership, I had an issue with the car where the charging port was not working and the license plate bracket was not holding the license plate and they charged me for both. This is a brand new 2023 Car bought 6 months back, the reason I was provided is that the car was not bought at the dealership and they had to charge me...asked me to go back to the Plano dealership. I do not understand I thought I bought the Mercedes with all smiles and bezels with a Warranty...but forgot about the warranty the car is less than 6 months old...This is my 6th Mercedes and I think it's about time to call quits with Mercedes and look forward to going with other brands that can serve you better. Think before you go to this dealership. If I had to go back to this dealership I would only go because of my advisor Jarrod, he is a cool and very nice gentleman. Thanks, Jarrod for being the best part of the worst day and annoying experience with Mercedes of Georgetown. More

Osmary, la persona que siempre me ha tocado que me atienda, es muy amable, y educada y sobre todo eficiente, hace su trabajo en tiempo y forma. Dando el plus que hace la diferencia entre un trabajo o atienda, es muy amable, y educada y sobre todo eficiente, hace su trabajo en tiempo y forma. Dando el plus que hace la diferencia entre un trabajo ordinario a uno extraordinario. More

Great service experience at MB Georgetown! Jay always takes great care of our vehicle & service. Jay always takes great care of our vehicle & service. More

Have always had excellent service at this dealership. The service advisor, Jay Derkacz, is attentive, knowledgeable & always helpful. The service advisor, Jay Derkacz, is attentive, knowledgeable & always helpful. More

Kept me informed and updated on the repairs being made to my vehicle. Offered to give me a ride to wherever I needed if I couldn’t wait. They Sprinter service writer could not have done better my vehicle. Offered to give me a ride to wherever I needed if I couldn’t wait. They Sprinter service writer could not have done better More

Took our 2022 GLE in for a covered (courtesy of road hazard protection purchased with the car) repair of some wheel damage from a curb scrape. I was actually worried the wheel would need to be replaced. hazard protection purchased with the car) repair of some wheel damage from a curb scrape. I was actually worried the wheel would need to be replaced. But nope - in and out in a day. And the workmanship is AMAZING - you can’t tell there was ever a scratch! xxxxxxto the wheel guy and our advisor Adam D. More

They We're very quick and honest. I love honesty!! The hospitality was great as well!! I love honesty!! The hospitality was great as well!! More

I had my vehicle serviced last year on August 25th. During the multi-point inspection, the left front (LF) and right front (RF) tires showed 7mm of tread depth, while the left rear (LR) and right rear During the multi-point inspection, the left front (LF) and right front (RF) tires showed 7mm of tread depth, while the left rear (LR) and right rear (RR) tires showed 8mm. However, during today's service visit, I was surprised to see the LR and RR tires now showing 10mm of tread depth, while both the LF and RF tires are suddenly at 3mm. I am concerned about the results of this inspection. More

Service department did everything needed for my car in a professional manner. Thank you! I will come back. professional manner. Thank you! I will come back. More

Advisor Jarrod was great. I just wish the new part will last. The last OEM battery was certainly disappointing. I just wish the new part will last. The last OEM battery was certainly disappointing. More