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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
489 Reviews

489 Reviews of Mercedes-Benz of Georgetown - Service Center

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July 31, 2024

My service rep was very knowledgeable, confident and professional. Communication was great. My car was clean and shiny when I picked it up! More

by nward22070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayle
Aug 02, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Georgetown. Please don't hesitate to reach out to us if there's anything more we can do!

July 30, 2024

I bought my very lightly used 2018 GLC here, and have done the vast majority of service here. Outstanding service. I have done some work on the vehicle myself, and I have taken it to a non-dealership mec More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Mercedes-Benz of Georgetown responded

Hi John, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 27, 2024

Jay was super helpful in getting the right services added on to my scheduled service.. highly recommend.. More

by sunnyzunker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we're happy you found Jay to be so supportive during your experience here at Mercedes-Benz of Georgetown. Thanks again for the recommendation, and have an amazing day!

July 24, 2024

Nice and satisfactory service at Mercedes of George Town. Competent staff and a nice facility More

by mkhan2242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Mercedes-Benz of Georgetown responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2024

Jarrod is an excellent Service Advisor. We have purchased two autos at this dealership and are very happy with the sales and service staff. We look forward to continuing our relationship wi More

by Gerri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Mercedes-Benz of Georgetown responded

Hello Gerri, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Georgetown. We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2024

I’ve been a customer of this Georgetown branch for over 15 years for Sales and Services. You guys never cease to amaze me with your customer service. Adam De Leon, you kept me informed throughout. Despite More

by Jmcaugillard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Fontenot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Mercedes-Benz of Georgetown responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2024

Always take my car there for service. Professional, friendly staff, excellent customer service! Never disappointed! More

by Elkehamilton8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Mercedes-Benz of Georgetown responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2024

very clean , mostly accomodating, easy to access and simple to set up service for my vehicle More

by terri.guy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 18, 2024

While the waiting area is very nice, I can never get in and out quickly. Always a minimum of a 3 hour wait for the service department. People have busy lives and time is valuable. Let’s streamline the serv More

by trvs567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Osmary Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Mercedes-Benz of Georgetown responded

trvs567, Thank you for your feedback. We appreciate you taking the time to share your experience. We’re glad you enjoy our waiting area, but we completely understand your frustration with wait times. Your time is valuable, and we apologize for the inconvenience. We’re actively working to improve our service department's efficiency and transparency around repair costs. We value your business and hope to see you again soon under improved circumstances. Pace Bixler General Manager pbixler@mbofgeorgetown.com

July 17, 2024

Professionalism and courtesy, quality support. New to MB and want a first class dealership for my investment! Great job on my first visit folks! Thanks! More

by Macervantes1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mercedes-Benz of Georgetown responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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