Mercedes-Benz of Georgetown

I made an appointment the last week of August, online there were multiple appointment slots for everyday that week. When I got to my scheduled appointment, I was told my car wouldn’t even be looked at un there were multiple appointment slots for everyday that week. When I got to my scheduled appointment, I was told my car wouldn’t even be looked at until the next Tuesday, which was a full 7 days away. I was given an option to go home and reschedule to get a loaner, I forgo this option as I was already at the dealership. Appointments should be given an option if there is literally no availability for cars to be serviced. Then when my car was eventually looked at, I got an automated message with a link of things wrong with the car. No one called me to discuss these issues which was disappointing. Still days went on and I would have to be the one to reach out to my service tech for updates, which again was disappointing. I would never recommend this dealership to anyone. More

Great, timely service. The staff is prepared, informative and get you in and out efficiently. Questions are answered quickly and you’re kept informed of the status of your The staff is prepared, informative and get you in and out efficiently. Questions are answered quickly and you’re kept informed of the status of your car. More

I came to Mercedes of Georgetown after only going to Mercedes of Austin for the last few years, and I’m blown away with how nice the staff is. The service representative, Jay, was great to work with and Mercedes of Austin for the last few years, and I’m blown away with how nice the staff is. The service representative, Jay, was great to work with and made the whole process smooth. I look forward to working with him again the next time I have come back in. More

superb from entering the door to driving off the lot. everyone was 1st class. Carlos Fuentes was the salesperson i worked with and he set the standard. very helpful and knowledgeable. place was modern, c everyone was 1st class. Carlos Fuentes was the salesperson i worked with and he set the standard. very helpful and knowledgeable. place was modern, clean and upscale. More

Darwin was an excellent salesmen. The agent that help with the paperwork and explaining the best add on that would help to maintain the the GLC 300W. The agent that help with the paperwork and explaining the best add on that would help to maintain the the GLC 300W. More

Very friendly and welcoming, and at the same time efficient and willing to meet ALL needs. Highly recommend. efficient and willing to meet ALL needs. Highly recommend. More

A great experience. Although very busy, they were attentive and took care of our needs. Although very busy, they were attentive and took care of our needs. More

Always friendly, efficient service. The Saturday appointment was performed on time and the service representative was knowledgeable as well as courteous. The Saturday appointment was performed on time and the service representative was knowledgeable as well as courteous. More

Very nice place, clean, friendly staffs, I loved this place. I star 4 because they told me my car will ready in 1 or one and half hour but it took me more than two hours. II know it is considerable. place. I star 4 because they told me my car will ready in 1 or one and half hour but it took me more than two hours. II know it is considerable. More

The entire experience was amazing. Aliyah was my advisor and she walked me through the process which made me feel very comfortable because she was professional. I will definitely retu Aliyah was my advisor and she walked me through the process which made me feel very comfortable because she was professional. I will definitely return in the future. More