Mercedes-Benz of Georgetown

Very responsive, respectful and knowledgeable and got the car serviced quickly. My service advisor, Tom, was very quick to respond and accommodating car serviced quickly. My service advisor, Tom, was very quick to respond and accommodating More

Where do I begin? This has been, by far, the worst experience I’ve had at any Mercedes-Benz dealership. I strongly caution anyone considering a purchase here — particu This has been, by far, the worst experience I’ve had at any Mercedes-Benz dealership. I strongly caution anyone considering a purchase here — particularly with Jeffrey Midence. He embodies the worst traits of a stereotypical car salesman: transactional, evasive, and solely focused on closing the deal, not the customer experience. After purchasing my vehicle, it took eight weeks and repeated follow-ups to receive my license plate — only to discover it was delayed due to being filed under the wrong name. Rather than provide an honest update, Jeffrey gave misleading responses. Within six months of ownership, I had concerns about the vehicle and reached out to him. He rarely answered calls, and when he did, he offered vague promises to "follow up" that were never fulfilled. It eventually required escalation to his manager, Alex, who was professional and helpful — a rare bright spot in this process. The vehicle was sold with tires just above the minimum certification threshold, and I was told I needed two new tires after less than 5,000 miles — unacceptable for a "certified" Mercedes. Post-sale, there was zero support. I received no orientation on the vehicle’s features, including basics like setting up the fingerprint function. Every previous Mercedes dealer ensured I had a full walkthrough — not here. Additionally, Charles Griffin III, while not as unprofessional as Jeffrey, is extremely aggressive in his sales approach. If you’re still in the browsing phase, avoid him — his pushiness borders on harassment. Having driven only Mercedes vehicles and dealt with several dealerships over the years, I can confidently say Mercedes-Benz of Georgetown ranks as the worst. If you must buy here, avoid Jeffrey Midence at all costs — his conduct is manipulative, self-serving, and ethically questionable. More

Tom, the auto service department is a great employee 🥰 fast Service and very nice thank you! fast Service and very nice thank you! More

service advisor Jared was awesome . the whole process was very smooth. they provided us with a nice loaner car as well . the whole process was very smooth. they provided us with a nice loaner car as well . More

Good customer service with no hard selling tactics to make us irritated or uncomfortable. Pleasure to work with. make us irritated or uncomfortable. Pleasure to work with. More

Kayle is such a helpful advisor. Always friendly and informative! The work and attention to detail exceed expectations. Always friendly and informative! The work and attention to detail exceed expectations. More

Nice place. Nice people. Very good selection of vehicles. Sales person was quite nice and helpful. Nice people. Very good selection of vehicles. Sales person was quite nice and helpful. More

Very attentive to us and the details of our situation. Waiting areas and restrooms very clean. Waiting areas and restrooms very clean. More

Darwin, Charles and Mikaela were all great in finding me a car that fits my needs! I’m only 5’ tall and they were able to adjust the car so I’m comfortable in the seat. All were fabulous, kind, and patie a car that fits my needs! I’m only 5’ tall and they were able to adjust the car so I’m comfortable in the seat. All were fabulous, kind, and patient. We are a long time Mercedes customer! Very thankful! More

Always friendly, professional and knowledgeable. Work is reliable and efficient. I wouldn't go anywhere else! Work is reliable and efficient. I wouldn't go anywhere else! More