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Mercedes-Benz of Gainesville

Gainesville, FL

4.6
688 Reviews
Welcome to Mercedes-Benz of Gainesville! Mercedes-Benz of Gainesville in Gainesville, FL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 565-0224. If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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4000 N Main Street

Gainesville, FL

32609

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Showing 688 reviews

December 28, 2021

We had an excellent experience with Sheldon buying our new GMC 300 SUV last week. He is very knowledgeable, helpful and patient. He personally came to our home to go over the settings and helped link it More

by barb.eppler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2021

We had an excellent experience at Mercedes in Gainesville. Julian was our dealer and he listened to what we were looking for and found us exactly what we wanted. He is professional and very easy More

by Karla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Roig
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2021

When I first talk to Sheldon on the phone I felt like I’ve been talking to him for 20 years, very friendly very informative and very nice! If and when I ever buy another Mercedes I will definitely be cal More

by Lisamike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2021

Julian really made my car buying experience amazing. He listened very closely to the details I wanted in my new car. Once I made my choice he explained all the new features and demonstrated how they all op More

by kimmietal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Roig
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2021

We had a wonderful experience working with Sheldon. He made buying a car fun again. I would highly suggest asking for him by name. All of the staff at the dealership were on top of their game. The whol More

by hankh8267
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Testa
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2021

Julian was an absolute pleasure to work with. Julian made our purchase stress free and went beyond in every aspect of customer service! If you want to have the best buying experience….contact Julian at Merce More

by Csmith8316
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Roig
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2021

Dealership has rude people working for them in service department. They as re only interested in charging customers for items and repairs not needed. I was told to take my c as r to another dealership. More

by keithmillertime585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Potteiger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Mercedes-Benz of Gainesville responded

Keith, we apologize if this was your experience with us. Please send us an email if we can go over this concern with you directly. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Dec 15, 2021 -

keithmillertime585 responded

This is the second or third time that we have experienced poor customer service. Your service advisor seems to always make excuses and try and belittle his customers. We were told we should have taken the car to another dealership. I was also told by your service advisor that he would no longer service our car and we would need to find someone else. Seems like Mercedes Benz of Gainesville is letting the service advisors to pick and choose who they want to service. If i can, i will gladly take my business elsewhere. One last thing, when we purchased the car we were told by the sales manager how great the service after the sale was and that we were now part of the Mercedes Benz family. I have not experienced top notch service that was bragged about. I have had better service at a used car lot.

Dec 15, 2021 -

keithmillertime585 responded

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December 05, 2021

What could be said about Eric Corley, a lot. First of all, vey friendly and knowledgeable. Over the yeas of being a customer of two Mercedes Benz's Eric keeps me up to date not just when I am at the deal More

by eugenetkrabs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Corley
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2021

Julian was nothing short of amazing. After traveling to dealerships from Jax to Daytona, then Orlando which was horrible in it self, only to end up here in Gainesville. very laid back professional atmosphe More

by LaQuieta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Roig
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2021

We had the best experience with Tom. Even though he has a RBF, he made our time at the dealership tolerable by keeping us laughing. Everyone was amazing! Highly recommend! More

by Crystal Jakubowicz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Scribner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Mercedes-Benz of Gainesville responded

Crystal, we're delighted to hear our team member Tom made your visit a fantastic one -- thanks!

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