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Mercedes-Benz of Gainesville
Gainesville, FL
688 Reviews
Welcome to Mercedes-Benz of Gainesville!
Mercedes-Benz of Gainesville in Gainesville, FL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 565-0224.
If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 688 reviews
May 01, 2022
It was my first time at a Mercedes Benz Dealership. Everyone I spoke with at the Dealership was very pleasant and showed concern with my needs. Sheldon was by far the most knowledgeable Person I h Everyone I spoke with at the Dealership was very pleasant and showed concern with my needs. Sheldon was by far the most knowledgeable Person I have met that could answer any Questions that my wife and I had. So in short Mercedes and Sheldon won me Over to purchase rather Qiickly, Reginald Pratt.. More
by Therake
Employees Worked With
Other Employees :
Manager and Finance manager
April 25, 2022
Great service in presenting and delivery of the car. No pressure sale. Similar experience with John in finance dept. No pressure sale. Similar experience with John in finance dept. More
by Jose
April 20, 2022
Sheldon provided a great sales experience , answered all my questions and was attentive and timely in my responses whenever I needed help! He also help put me in the car of my choice ! Super happy with his my questions and was attentive and timely in my responses whenever I needed help! He also help put me in the car of my choice ! Super happy with his services! More
by Kerri T
Employees Worked With
April 17, 2022
Julian and the rest of the MB Gainesville team were both professional and friendly making the purchase of my 4th MB product seamless and hassle-free. Julian, specifically, was extremely responsive and atten professional and friendly making the purchase of my 4th MB product seamless and hassle-free. Julian, specifically, was extremely responsive and attentive to giving me the most information possible as soon as he received it. I will certainly be returning to the MB Gainesville team again in the future! More
by Walter
April 08, 2022
Incredibly slow responses. Inattentive sales people - strung me along for 2 weeks only to tell me car was sold at the end. Do not recommend. Inattentive sales people - strung me along for 2 weeks only to tell me car was sold at the end. Do not recommend. More
by mostlygood
Employees Worked With
April 07, 2022
Great attitude and willingness to help. Outstanding professionalism. Really makes the customer feel appreciated. Aaa Outstanding professionalism. Really makes the customer feel appreciated. Aaa More
by ron
Employees Worked With
March 24, 2022
Excellent dealership. Eric was very resoonsive and make purchasing a car very easy and stressfree! Highly recommend buying a car here! Eric was very resoonsive and make purchasing a car very easy and stressfree! Highly recommend buying a car here! More
by Leah
Employees Worked With
March 01, 2022
Julian couldn't possibly have treated us any better than he did. He did a great job explaining the in's and out's of the vehicle and how all the behind the scenes mechanisms worked. Julian along with every he did. He did a great job explaining the in's and out's of the vehicle and how all the behind the scenes mechanisms worked. Julian along with everyone else at the dealership made my wife and myself feel special and we will always remember the experience. More
by rik3214
Employees Worked With
February 28, 2022
Reviews I don't usually do, but after our experience and having read others, in this case, something was rewarding, as well as troubling to share. First, I will chime in as being an African American female, having read others, in this case, something was rewarding, as well as troubling to share. First, I will chime in as being an African American female, not that this should serve any purpose, other than, all is not fair, and I faced no issues upfront with it. Our salesperson Mrs. Angela Monroe was awaiting our arrival, front door sidewalk, Greetings (Awesome) very personable and attentive, our best interest from beginning to end. Found a used vehicle online, a purchase for my daughter, drove from Georgia to pick it up. There were other encounters Matt Testa (used car manager) Super, Amazing, Julio (Business Manager) serves his position well, and the AWFUL & DESPICABLE FINANCE MANAGER John Reeves. I guess his title and tactics have served Mercedes-Benz Gainesville profit. He desperately tries to underscore one's intelligence, by using words such as common sense or the average person, very argumentive, persuasive, cocky, and rude. Beyond that, he dared to tell me he didn't have time for all my questions and concerns. An insult beyond barriers. We walked away to leave, the dealership. Our salesperson caught up to us, apologizing for what had taken place, asked us to come back inside, and she had someone else assist us. Car was purchased. More
by Jacqueline Brown
February 28, 2022
I truly felt like I got the VIP Treatment from Curt and the Mercedes Benz of Gainesville dealership team the Mercedes Benz of Gainesville dealership team More
by Rob Lowe
Employees Worked With
