Mercedes-Benz of Flemington

disappointed Not very friendly. The receptionist at the front desk didn't greet us, she literally stared at me when I walked over to the front counter and didn't s Not very friendly. The receptionist at the front desk didn't greet us, she literally stared at me when I walked over to the front counter and didn't say one word, not even a hello or can I help you? When I asked to for a sales associate she seemed annoyed and asked if I had an appointment. She found someone to come help us, seemed as if I should have been grateful they made the time. The sales associate came out and was initially attentive. Showed us two cars then ended up leaving saying he would "be right back" for another "preferred customer". I stood around for about 30 minutes and waited patiently. Finally he came back and went over details for the purchase of a vehicle. He under valued our trade-in, when I told him that he had a take it or leave it attitude. Maybe he didn't take me serious because I am a young professional, I didn't tell him my profession-a physician. I went to another Mercedes dealer and bought a car that same day. I was fairly annoyed with the experience. I would not recommend them. Disappointed with their service from the front desk to the sales department. Maybe they don't need new customers. Update: Looks like they thought the trade in value was the main or only problem (see their response below). The trade in value was not the main issue, it is the way we were treated. It didnt sit well that I was left for 30 minutes for a "preferred customer". If you have another appointment you should say so and have the courtesy to get another assoicate to assist. Also, your staff at the front desk did not greet us and in my opinion were rude. Good job ignoring the main issue and shifting the blame on the customer "We regret any inconvenience or disappointment that you experienced as a result of the condition of your vehicle" implying we were upset becasue of the trade in only, what a joke. Actually another dealership, a mercedes dealer, offered us 7k for it, which was fair value. The MAIN issue is not the trade in value offered, your customer service is the issue. If you guys were at least courteous I would have considered buying from you no matter the value of our trade in or the price of the car. Price can always be negotiated but when your associates are rude, inattentive, AND attempting to shaft me it was clear we shouldnt do business with Flemigton. here is their response: At Mercedes Benz of Flemington, it is, and always has been our goal to provide the best experience possible for our customers, whether they are purchasing or servicing their Mercedes Benz. The salesperson you dealt with has been with Mercedes Benz for over 30 years, and has a Stellar Record and near perfect survey ratings. Unfortunately there are occasions where we may not meet a customer’s expectations, such as the value of a trade in. In cases such as yours, where your vehicle had high mileage and had incurred significant damage and a mismatched repaint we cannot offer the same value as a vehicle that is in excellent condition. That is why we could only offer you $5000 for your vehicle instead of the $8000 you would have liked to receive. We regret any inconvenience or disappointment that you experienced as a result of the condition of your vehicle. More

Excellent Leasing Experience I visited back in February to lease a C Class Coupe, and I dealt with Vasil. The whole experience was hitch free and as seamless as it could possibly I visited back in February to lease a C Class Coupe, and I dealt with Vasil. The whole experience was hitch free and as seamless as it could possibly be. Will definitely go through Flemington Mercedes in the future. 10/10 overall. More

Excellent experience This is the second car we have purchased from Vasil. He is thorough, efficient and honest. We appreciate you help once again, Vasil! Sue and Jack This is the second car we have purchased from Vasil. He is thorough, efficient and honest. We appreciate you help once again, Vasil! Sue and Jack Flaherty More

Excellent service. Responsive. Knowledgable. No pressure tactics. Polite, friendly and honest people. Prompt follow-up on all questions. A definite desire to accommodat Responsive. Knowledgable. No pressure tactics. Polite, friendly and honest people. Prompt follow-up on all questions. A definite desire to accommodate the customer's requests. Attractive and clean facility--both showroom and service area. Exactly what you would like to experience at an auto dealership. More

Thanks for a great shopping experience! Thanks, Neil for your help in discussing all our options. Due to your good attitude and efforts we left the showroom with the car of our choice. Rega Thanks, Neil for your help in discussing all our options. Due to your good attitude and efforts we left the showroom with the car of our choice. Regards, G More

Neil Gerstein made the deal happen When searching for that special car you need advice and guidance from a professional. You can search on-line all day and night but when it comes to th When searching for that special car you need advice and guidance from a professional. You can search on-line all day and night but when it comes to the purchase you had better deal with a Pro...If not you will regret the entire experience More

Stress free & easy One of the best car buying experiences I've ever had. Neil was very knowledgeable and I never felt rushed or pressured during the process. I drove ab One of the best car buying experiences I've ever had. Neil was very knowledgeable and I never felt rushed or pressured during the process. I drove about an hour to get there because the price was right and the service was great. More

Gtreat Salesman, clean, beautiful showroom very accomdating Neil was an excellent salesman with great knowledge of the vehicles Mercedes offers. Our special needs for accommodating a wheelchair were meet and ha Neil was an excellent salesman with great knowledge of the vehicles Mercedes offers. Our special needs for accommodating a wheelchair were meet and having to view several models before making our final choice! Friendly, but not pushy, and thorough with all the paper work especially the financing. A great experience buying our 2nd Mercedes! Would not return to any other local Mercedes dealer, after having done business with Flemington Mercedes! Tom the tech guy was also very helpful in instructing us with the specifics of the car! Thank you for making this experience a very pleasurable one! John and Pat Tiger More

Great Experience! Neil was great and made our experience at Mercedes very pleasurable. He helped us find exactly what we were looking for . We also appreciated his kin Neil was great and made our experience at Mercedes very pleasurable. He helped us find exactly what we were looking for . We also appreciated his kindness towards our children during our visit. We love our new Mercedes! Thank you! More

Service without a hassle! Omg! Thanks for the service! What a pleasant experience. Scheduled appointment with ease. A call made to me about the status of the service. I was abl Omg! Thanks for the service! What a pleasant experience. Scheduled appointment with ease. A call made to me about the status of the service. I was able to pick up the car on my hours. Serviced without a problem AND Rick Szucs followed up after I picked up my car to be sure I was satisfied. I would not go for service anywhere else! More