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Mercedes-Benz of Fayetteville

Fayetteville, NC

Overview
Reviews
Vehicles
4.8
512 Reviews
Call Dealership (910) 487-0000
View Awards

420 Glensford Dr

Fayetteville, NC

28314

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Showing 512 reviews

December 16, 2022

I purchased a vehicle at this location and salesman was extremely helpful in my purchase. However, the service department for vehicle service is awful. More

by shirley60001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Winston Davis
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Dec 19, 2022 -

Mercedes-Benz of Fayetteville responded

We are glad you enjoyed our sales staff. We do apologize you were not satisfied with our service department. Each of our departments always works to keep 100% of our customers happy. To speak about your experience further, please reach out to our Service Director, Chris Baxley, at 910-487-0000.

November 23, 2022

Dealership is clean, safe and comfortable with snacks and drinks available. Employees were friendly and helpful. More

by jafisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall names. Sorry.
Report | Print
Nov 28, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for visiting Mercedes-Benz of Fayetteville! It makes us happy to hear our store was to your liking. Thank you so much for your five star rating, and Happy Holidays!

November 23, 2022

Was in and out fast. ..not slot of back and fourth. Got a great car for a fair price. More

by wjolley123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick and Rosa
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Nov 28, 2022 -

Mercedes-Benz of Fayetteville responded

We make sure your experience is never longer than it needs to be. Thank you for purchasing your new vehicle at Mercedes-Benz of Fayetteville!

November 03, 2022

Great service, friendly staff . My salesman was very knowledgeable, this was my first Mercedes’ purchase and it was a great experience. More

by Ttear2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney
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Nov 08, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review! We are so happy that our team was able to find the perfect vehicle to fit all your needs. Until next time- take care!

October 27, 2022

Great customer service. Sales agent was great. Dealership is very clean. Wish they had more inventory. More

by Dwayne Tillery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyhiem Baker, Rosa Berdecia
Report | Print
Oct 28, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review, Dwayne!

October 14, 2022

The service advisor was very knowledgeable and personable. He got me in and out in a reasonable time period. More

by Nealmcarthur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Oct 17, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review! We are so happy that you had a wonderful service experience at our dealership! Until next time- take care!

October 06, 2022

Tyhiem Baker was awesome! ! He answered all of our questions and I left with the SUV I love. More

by rdavis0619
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyhiem Baker
Report | Print
Oct 10, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review!

October 03, 2022

Great service Outstanding customer service and service team. Need better snacks and greeters when you come in the parking lot to look at inventory More

by shirley.mcnair@att.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
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Oct 05, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review, Shirley! Your feedback helps us improve and we hope to see you again soon!

October 02, 2022

Ask for Jamie Johnson, he is the best service advisor! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Thank you for p More

by Glassy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Johnson
Report | Print
Oct 03, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review! We are so happy that you had a wonderful service experience at our dealership. Until we see you again- take care!

September 29, 2022

Staff knowledgeable and attentive to customer questions and needs Ward,Julie, Courtney, Kendrick, and Shawn made it an easy experience. More

by Robertlwilkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ward , Julie, Courtney, Kendrick, Shawn
Report | Print
Sep 30, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the kind words, Robert! We are so happy that our team made your shopping experience an easy one!

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