Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Fayetteville
Fayetteville, NC
535 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
All of us at Mercedes-Benz of Fayetteville share this incredible achievement with all of you - our fantastic customers - without whom this award would not be possible. While we are thrilled with the recognition from Mercedes-Benz USA, you are the reason we go above and beyond to provide exceptional customer service. You choose a top tier brand; therefore, you should receive top tier service.
We also promise that we will not rest on these laurels, but we will continue to find new ways to make sure you thoroughly enjoy every visit to Mercedes-Benz of Fayetteville!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 535 reviews
October 20, 2013
We had an excellent experience with the purchase of a Porsche Pamamera. Everyone was first class from the sales person, the sales manager, finance, the delivery person and even the receptionist at the de Porsche Pamamera. Everyone was first class from the sales person, the sales manager, finance, the delivery person and even the receptionist at the dealership. No doubt they view the customer as #1 and their actions demonstrate that. Impressive organization that we would gladly do business with again. More
by visionone
Employees Worked With
Jeffrey Worthington
October 18, 2013
From the time I called for an appointment, every person I came into contact with was very nice. It was the first service our car. When I received it back the car was also washed and vacuumed. The waiting came into contact with was very nice. It was the first service our car. When I received it back the car was also washed and vacuumed. The waiting room was very comfortable and the coffee area was a great addition. The only compliant I have is with the email for the review. It ask "Mr. Roberts" to fill out the review when the purchase was in both Mr. Roberts name and Ms. Quiles' name. Ms. Quiles is the one who called for the appointment, took the car in for service, delt with the people and drove the car home and is also the one filling out this form. Being that I am equally responsible for the purchase of the auto, I would hope you would respect me with the same regard you did Mr. Roberts, by addressing the email to both of us. In the business I own, I would never disrespect any person being the male or female part of a contract by assuming one was of greater worth or spoke for the other. I find it offensive that in this day and time a company, especially this one, would assume that speaking with the "man of the house" would be any where near okay. Donna Quiles Roberts More
by sthrngr8ce
Employees Worked With
JAMES
October 18, 2013
I was too surprised at the awesome way I was treated after the mixup date for my "B" service. I did not want anything extra was just very upset about the mixup on my service date and the way I was talk after the mixup date for my "B" service. I did not want anything extra was just very upset about the mixup on my service date and the way I was talked (at). Thanks to the understanding service manager for being so generous. When scheduling my next appointment for service I will always call a few days ahead and confirm my appointment. Thanks again to the kind generous service manager. The service manager did make me feel better about FM-B. Thanks, R. POPE More
by rjpope1
Employees Worked With
Service Manager
October 18, 2013
Dealer picked up my car at home, got it serviced, coordinated with body shop to fix damaged mirror and returned the car to my home. Great service! Very much appreciated. coordinated with body shop to fix damaged mirror and returned the car to my home. Great service! Very much appreciated. More
by kennerben
Employees Worked With
James
March 25, 2004
They are the best Mercedes-Benz dealership in the Carolinas. I live in Chapel Hill and Fayetteville is a two-hour drive away. However, I have had so many BAD service experiences at Leith in Raleigh Carolinas. I live in Chapel Hill and Fayetteville is a two-hour drive away. However, I have had so many BAD service experiences at Leith in Raleigh I now have all of my work done at Valley. It is worth the drive, trust me!!! More
by hardrock1824
Employees Worked With
Donna Davis
