Mercedes-Benz of Fayetteville

Purchase of CPO Mercedes Purchase was handled over the phone after MB of Fayetteville delivered the car to my door to test drive. We are very pleased with the car and the sal Purchase was handled over the phone after MB of Fayetteville delivered the car to my door to test drive. We are very pleased with the car and the sales and service we receive from Fayetteville. More

good service Servicing a Porsche is not inexpensive and the lower rating is for Porsche, not the dealership. The work was prompt and accomplished without problems. Servicing a Porsche is not inexpensive and the lower rating is for Porsche, not the dealership. The work was prompt and accomplished without problems. I chose to wait and the wait time was acceptable. More

Service My rep (Woody) set my service around my day trip. He also arranged a ride for me to meet the bus. Upon my return my SUV was ready and because he took My rep (Woody) set my service around my day trip. He also arranged a ride for me to meet the bus. Upon my return my SUV was ready and because he took my credit card information, all I had to do was get in and go. NOW THAT'S SERVICE!! More

Best experience yet in buying a new car! We originally went to the dealership to rule out one of my choices in a new vehicle. I wasn't in a hurry to replace what I was currently driving; we We originally went to the dealership to rule out one of my choices in a new vehicle. I wasn't in a hurry to replace what I was currently driving; we just wanted to start looking around and checking prices. We test drove the GLK and immediately fell in love. Nikki took a lot of time to talk to us about the different features on the car. While they were crunching numbers, we asked if we could drive it home to get the teenager's approval. No problem! When we came back, they had the final price ready for us and we were surprised that we could buy it for less than the other car (American made) I was seriously lookig at. I wanted to think about it over the weekend before I made a big decision and they insisted that I take it home and drive it. Well, the rest is history....I took the car back on Monday and we sealed the deal. Everyone at the dealership was very friendly to even include the men that work in parts. We purchased the all weather mats and cargo mat and they brought them out to the car and helped Nikki put them in. My teenager was even amazed at the" free gifts" we received. When I called my husband yesterday to tell him I received fresh flowers from the dealership thanking me for our business he said "it makes you want to buy another car from them!" He's right, it does. We'll be back and we hope that NIkki will still be working at your dealership! We have already recommended the dealerhip to several people and I know for a fact that some of them have already made appointments to talk with NIkki. We will continue to talk about our positive experience with your dealership and continue to send you customers for many years to come. Thank you for making a very dreaded experience a very positive and pleasurable one. More

Soooo Excited. I'm am so excited about the experience that I had with the purchase of my new ML350. Marty did an awesome job of selling me with no pressure. I'm am so excited about the experience that I had with the purchase of my new ML350. Marty did an awesome job of selling me with no pressure. More

Fun in Fayetteville I had a great time. A purchase of this magnitude could have been stressful but working with Jeffrey was Not stressful at all. It was so fun. When we I had a great time. A purchase of this magnitude could have been stressful but working with Jeffrey was Not stressful at all. It was so fun. When we walked through the dealership, Jeffrey stopped what he was working on to help us and was glad to do it. He was kind the entire time, professional, and very patient. He never pushed but knew the product and had an answer as quickly as we could ask. If he wasn't sure, he took that extra step to find out. Even after the purchase, we called back to the dealership and Jeffrey is still willing to keep his word and do whatever he can to make this an exceptional experience. I must say it is exceptional. We really like the Benz.. a lot, and I am glad we went to Mercedes-Benz of Fayetteville. THANKS TO ALL OF YOU SO VERY MUCH .....The Bullocks More

2013 GLK Skip was extremely knowledgeable as well as patient and polite. Couldn't have been happier with the process. He made everything so easy and went the Skip was extremely knowledgeable as well as patient and polite. Couldn't have been happier with the process. He made everything so easy and went the extra mile in customer service. More

Fine Customer Service Although I am no stranger to this dealership, Ms. Hooper was a new sales representative who warmly greeted and assisted me throughout my decision proc Although I am no stranger to this dealership, Ms. Hooper was a new sales representative who warmly greeted and assisted me throughout my decision process. While my visit was to look into purchasing a new S550 diamond white or silver Mercedes, I was not excited by the new front body style and design of the 2014. Determined to satisfy me as her customer, Nikki showed me a Certified Pre-Owned 2011 S550 which was more consistent with my likes. Although the Palladium Silver Metallic was not my first or second choice for the paintwork, it is growing on me and I am extremely pleased with its comfort and road performance. My husband and I have been in the Mercedes family for over 20 years and now own four Mercedes (three are white). I drove into the dealership on June 5th in a well kept white 1996 S 420 Mercedes with 335,000 miles (purchased new from Mercedes Benz of Fayetteville, aka Valley Motors) which should be a testament to the quality of your vehicle. In fact, the current Manager was a sales representative when I purchased my last Mercedes and he has been most helpful and accommodating with my recent purchase. It is my hope to purchase the Mercedes of my dreams within the next three years -- perhaps customized with all the bells and whistles!!! Kudos to Mr. Dixon Dickens and his fine customer oriented staff at Mercedes Benz of Fayetteville. Denise M. Wyatt More

Comfortable place to do Busness. We had been looking at Mercedes CPO for some time. When we saw one that got our attention we decide to take a look at it. We met Nikki Hooper and look We had been looking at Mercedes CPO for some time. When we saw one that got our attention we decide to take a look at it. We met Nikki Hooper and looked at the car and others. The whole process was relaxed and friendly including the price negotiation. We left with a different car than we had gone in to look at but one that suited us well and at a good price. Would definitely do business with these people again. More

GL450 Purchase We had such a wonderful experience with Mercedes Benz of Fayetteville. Dixon made this the easiest car we had ever purchased. Skip Dickens explained We had such a wonderful experience with Mercedes Benz of Fayetteville. Dixon made this the easiest car we had ever purchased. Skip Dickens explained everything about the GL450 to me and went over things until I was able to understand the features. I would highly recommend this dealership over the one that is closest to my house. More