Mercedes-Benz of Fayetteville

ALWAYS a joy to do business with Debbie Wheeler!!! ALWAYS a joy to do business with the service department. Especially Debbie Wheeler. She is a true assist to your company. Friendly, love her smile ALWAYS a joy to do business with the service department. Especially Debbie Wheeler. She is a true assist to your company. Friendly, love her smiles and she makes it fun even when you are upset about you car.....she will make you laugh! Just what you need at the desk!! And Marcus....wow what a great guy and great service!!! More

Smaller dealership = More personal touches From my sales representative (Donathon Stover) to the Sales Manager, Greg Dudak, and even including the phone receptionist (name unknown), I felt like From my sales representative (Donathon Stover) to the Sales Manager, Greg Dudak, and even including the phone receptionist (name unknown), I felt like I was given their full attention. Each question (and there were many) that I asked received a thorough response. After acknowledging that one of my prime deciding factors for a car would be how my golf clubs fit in the trunk, Donathan guided me through various options--some worked, some did not. An important point worth mentioning is that although my husband was with me during the discussions Donathan and Greg both talked directly to me. They acknowledged that I was the decision maker and not my husband. Other women will understand my making this point. My husband and I are fortunate to know the new owner of this Mercedes dealership. He owns several franchises in the Pinehurst area where we reside. His honesty, personal integrity, and desire to serve the customer are what have made him a successful businessman. My guess is that employees who work in his franchises witness his character on a daily basis and will be loyal over the long term. This is a plus for the customers who purchase or lease from this dealership. More

Purchase of a Pre-Owned Vehicle The experience that I had with the dealership overall was good. I can say it seem to be better under the new management. This is the third vehicle I The experience that I had with the dealership overall was good. I can say it seem to be better under the new management. This is the third vehicle I have purchased for the dealership in a little over 18 months. The process was much better and the sales manager and finance manager was a pleasure to work with. More

Outstanding I drove to Mercedes dealerships in Charlotte, Lake Norman area, Cary and Raleigh to test drive the new 2015 S550. I stopped by Mercedes of Fayettevil I drove to Mercedes dealerships in Charlotte, Lake Norman area, Cary and Raleigh to test drive the new 2015 S550. I stopped by Mercedes of Fayetteville to look at two S550's they had in stock. Greg Dudak, Andy Harnsberger and Donathan Stover provided excellent 'Red Carpet Service' for my lease/purchase. Outstanding! More

Always courteous and very accommodating. I've just found that any correspondence that I've had with this dealership has been a pleasure. They honor any agreements made and always do a superb I've just found that any correspondence that I've had with this dealership has been a pleasure. They honor any agreements made and always do a superb job. I've already recommended them to several friends. More

Exceptional! The staff is always prepared to receive you for your service appt. They are courteous and knowledgeable. I always appreciate the estimate and discussi The staff is always prepared to receive you for your service appt. They are courteous and knowledgeable. I always appreciate the estimate and discussion about the work that will be completed. They always remember to make you feel special by calling you by your name like old friends. I appreciate their sense of humor and then making you feel like it is more than a service visit. More

Excellent! The service was excellent right down to my sales person delivering my vehicle since I lived out of area AND staying an extra hour reviewing all the The service was excellent right down to my sales person delivering my vehicle since I lived out of area AND staying an extra hour reviewing all the features! Not to mention, being a female, I found doing business with a female a big PLUS!! I have purchased from Mercedes in another area before but Mercedes of Fayetteville is the BEST I've experienced! More

Great Service I am always pleased with the service I receive at MB of Fayetteville. Jamie, Debbie, Woody and the crew feel like family. They always go the extra mil I am always pleased with the service I receive at MB of Fayetteville. Jamie, Debbie, Woody and the crew feel like family. They always go the extra mile. More

Quality service & Helpfulness After test driving numerous vehicles, this dealership made my decision a lot easier with their customer service and research finding the perfect car f After test driving numerous vehicles, this dealership made my decision a lot easier with their customer service and research finding the perfect car for me. More

Unclassy, disorganized, worst MB dealer I have ever been to I recently had my 2014 C300 serviced there. Despite have an e-mail confirmation of my appointment, I arrived to find I had no appointment. When I sh I recently had my 2014 C300 serviced there. Despite have an e-mail confirmation of my appointment, I arrived to find I had no appointment. When I showed them the confirmation e-mail they still seemed unapoligetic (apparently these thing happen often enough for the staff to seem it was just business as unsual). After filling out the paperwork with the information that I had already sent in advance, the desk personnel asked if I wanted to "skip the interior and exterior cleaning" to "speed up" the service. I had never once stated that I was in a hurry so I found this really upsetting. I then heard him ask several other customers this same question, so it is their standard line. NOT MB quality customer service. In addition, the dealership is old, the waiting area, while clean, was quite dated (although probably the most up to date aspect of the dealership). The people were friendly, and while I would consider buying a MB there, I would never have my car serviced there again as the customer service was subpar. More