Mercedes-Benz of Fayetteville

Exceptional! The staff is always prepared to receive you for your service appt. They are courteous and knowledgeable. I always appreciate the estimate and discussi The staff is always prepared to receive you for your service appt. They are courteous and knowledgeable. I always appreciate the estimate and discussion about the work that will be completed. They always remember to make you feel special by calling you by your name like old friends. I appreciate their sense of humor and then making you feel like it is more than a service visit. More

Excellent! The service was excellent right down to my sales person delivering my vehicle since I lived out of area AND staying an extra hour reviewing all the The service was excellent right down to my sales person delivering my vehicle since I lived out of area AND staying an extra hour reviewing all the features! Not to mention, being a female, I found doing business with a female a big PLUS!! I have purchased from Mercedes in another area before but Mercedes of Fayetteville is the BEST I've experienced! More

Great Service I am always pleased with the service I receive at MB of Fayetteville. Jamie, Debbie, Woody and the crew feel like family. They always go the extra mil I am always pleased with the service I receive at MB of Fayetteville. Jamie, Debbie, Woody and the crew feel like family. They always go the extra mile. More

Quality service & Helpfulness After test driving numerous vehicles, this dealership made my decision a lot easier with their customer service and research finding the perfect car f After test driving numerous vehicles, this dealership made my decision a lot easier with their customer service and research finding the perfect car for me. More

Unclassy, disorganized, worst MB dealer I have ever been to I recently had my 2014 C300 serviced there. Despite have an e-mail confirmation of my appointment, I arrived to find I had no appointment. When I sh I recently had my 2014 C300 serviced there. Despite have an e-mail confirmation of my appointment, I arrived to find I had no appointment. When I showed them the confirmation e-mail they still seemed unapoligetic (apparently these thing happen often enough for the staff to seem it was just business as unsual). After filling out the paperwork with the information that I had already sent in advance, the desk personnel asked if I wanted to "skip the interior and exterior cleaning" to "speed up" the service. I had never once stated that I was in a hurry so I found this really upsetting. I then heard him ask several other customers this same question, so it is their standard line. NOT MB quality customer service. In addition, the dealership is old, the waiting area, while clean, was quite dated (although probably the most up to date aspect of the dealership). The people were friendly, and while I would consider buying a MB there, I would never have my car serviced there again as the customer service was subpar. More

Excellent experience Your sales team were truly excellent in fulfilling my wants. Greg, Andy and Nicky were superb from start to finish. Tom Holderfield was immensely sup Your sales team were truly excellent in fulfilling my wants. Greg, Andy and Nicky were superb from start to finish. Tom Holderfield was immensely supportive by authorizing an adequate loaner vehicle during the period needed to acquire my vehicle from another dealer. More

No hassle I arrived at the dealership, spoke with the Service Manager, and discussed the service. After a short wait, enjoyed a coffee and muffin, my car was I arrived at the dealership, spoke with the Service Manager, and discussed the service. After a short wait, enjoyed a coffee and muffin, my car was returned and I was on my way. More

Great Experience Went well for my first service at the local dealer. On time friendly and kept me informed . I had no trouble getting in and out. Went well for my first service at the local dealer. On time friendly and kept me informed . I had no trouble getting in and out. More

great I am always treated with dignity and respect. I will return as needed when vehicle is in need of repairs and when financial ready strongly considerin I am always treated with dignity and respect. I will return as needed when vehicle is in need of repairs and when financial ready strongly considering purchasing another benz More

Very friendly and very polished Jamie Johnson was EXCELLENT, very polite and very informative and a very polished young man. Answered all questions. Very good experience. Very fri Jamie Johnson was EXCELLENT, very polite and very informative and a very polished young man. Answered all questions. Very good experience. Very friendly. Kelly J. Johnson More