Mercedes-Benz of Fayetteville

Jaime was great. The loaner was very helpful in me keeping my business appts. rolling. There was no rush on me getting it turned in at the last moment. keeping my business appts. rolling. There was no rush on me getting it turned in at the last moment. More

Nick Caterino did a superb job in presenting vehicle choices and answering our questions. He is very personable, extremely knowledgably, and shows concern for our needs and desires. He is a super star a choices and answering our questions. He is very personable, extremely knowledgably, and shows concern for our needs and desires. He is a super star and we will certainly recommend him to all and use Nick on our next visit More

Total customer service oriented! Jordan is hands down the best ever! She stayed in touch with me before, during and after the service to keep me updated on the progress of my repair. the best ever! She stayed in touch with me before, during and after the service to keep me updated on the progress of my repair. More

Tyheim listened to our needs. He made recommendations based on our preferences. Although comparison shopping at the time, he was able to help contrast and compare vehicles without being too pushy. -There based on our preferences. Although comparison shopping at the time, he was able to help contrast and compare vehicles without being too pushy. -There are many competitors, and I would not have returned, otherwise. I recognized many of his sales strategies, and waited until I was certain of the vehicle I wanted and the terms that I was comfortable with. I refused to test drive on the first visit, the second look- I went to a different Mercedes dealership for test drive. Finally, when we returned to Mercedes Fayetteville- there just happened to be the right color and model (that wasn’t available previously) sitting there- shining in the sunlight! My husband and I briefly discussed our expectations and were about to leave to discuss them further, at home. He got us! (Don’t really know what happened) Before we knew it we came to a deal. (Mouth hangs open). My husband and I exchanged glances - hey- it was the vehicle I wanted and the terms were reasonable. Sale! Go Tyheim! Continue to do great things!! Rachel was very patient as well. We knew at onset that maintenance and services were important to us. Her job was relatively easy. Am I really congratulating them for being great ‘salespeople’, well yes and no. They do what they do, they did it well- but were professional, respectful, and patient throughout the process. I highly recommend Mercedes Benz Fayetteville based on my experience there. Bring your ‘A’ game- they can handle it- and you might walk away with a new ride:0) More

Great service. the waiting area, as usual, was exceptionally clean. The seating was comfortable and arranged to comply with the recommended COVID 19 standards. I appreciated the available snacks a exceptionally clean. The seating was comfortable and arranged to comply with the recommended COVID 19 standards. I appreciated the available snacks and coffee flavors. More

Took a little time to schedule the service, but it was done timely at my location. Nothing else to say to use up 25 word minimum done timely at my location. Nothing else to say to use up 25 word minimum More

Purchased a new GLC300. Our sales person, Tyhiem, and finance person, Rachael was very nice to work with. They were both helpful in making our experience at Mercedes get off to a good start. Concierge pe finance person, Rachael was very nice to work with. They were both helpful in making our experience at Mercedes get off to a good start. Concierge person was not available when our vehicle was delivered. We have an appointment for him to go over all the features of the vehicle with us. More

Good customer service. The oil change service took some time, my appointment was at 1000 am and I picked my car up at 5 pm. time, my appointment was at 1000 am and I picked my car up at 5 pm. More

Mr. Ray and Ms. Ross performed exceptionally and were super helpful with making my experience at Mercedes truest great. Thank you for all of the help purchasing a vehicle. super helpful with making my experience at Mercedes truest great. Thank you for all of the help purchasing a vehicle. More

Great customer service. Very knowledgeable about the buying experience. Ward wouldn’t let us leave without making a deal. Truly great car buying experience. I love the entire dealership. Clean and very buying experience. Ward wouldn’t let us leave without making a deal. Truly great car buying experience. I love the entire dealership. Clean and very inviting. More