Mercedes-Benz of Fayetteville

Courtney was helpful and Rosa professional. I was given latitude to consider extended service and tire service contracts both of which I purchased several days after I closed on the sale. I was pleased to latitude to consider extended service and tire service contracts both of which I purchased several days after I closed on the sale. I was pleased to learn that the routine service at 10k miles or one year includes complimentary pick up and delivery of my car to and from my home More

The customer service was excellent and Jamie Johnson was very knowledgeable and helpful and made my experience at the dealership comfortable. Offered coffee and had my car washed. Excellent!! very knowledgeable and helpful and made my experience at the dealership comfortable. Offered coffee and had my car washed. Excellent!! More

Jordan was very professional and kept me informed on the process of my repairs. Never had a bad experience with this dealership. I would highly recommend it. process of my repairs. Never had a bad experience with this dealership. I would highly recommend it. More

A special thank you to Jamie Johnson who took the time to make sure our van was repaired as quickly as possible. Also to the dealership for having the wheel sensor in stock. make sure our van was repaired as quickly as possible. Also to the dealership for having the wheel sensor in stock. More

I requested a loaner, however was told that there was none available. however, if they were to keep my car overnight, which the did. I wan not offered an loaner and had to be without transportation for a none available. however, if they were to keep my car overnight, which the did. I wan not offered an loaner and had to be without transportation for a day and half. I wondered why I was not offered a loaner ? Was it because I wad an minority ? More

Poor quality maintenance, Lack of attention to detail, Shoddy quality control. Took my convertible for them to look at why the convertible top was not working properly. They texted me the top was functi Shoddy quality control. Took my convertible for them to look at why the convertible top was not working properly. They texted me the top was functioning as designed. I drove back to the dealership and tried it for myself with the mechanic present. The top failed to operate. I asked him how many times he tried to operate the top to determine the problem. He said he tried it once and it worked fine. No one checked his work and they were going to release the vehicle as operating as designed. You wonder what else they miss. I have no confidence in this shop. More

Great service experience for my regularly schedule maintenance. Picked up my car and provided a loaner (Reggie is exceptional and great to work with) had the car in and out of the shop in one day. Who maintenance. Picked up my car and provided a loaner (Reggie is exceptional and great to work with) had the car in and out of the shop in one day. Whole process ran smooth and I was/am very satisfied More

My experience with this purchase was exceptional. My salesperson was Courtney M. Courtney was very professional, knowledgable, courteous, and accommodating. I would definitely recommend him to others. salesperson was Courtney M. Courtney was very professional, knowledgable, courteous, and accommodating. I would definitely recommend him to others. More

My visit was well. My service advisor Sherri, kept me abreast of all details with my vehicle. My experience was experience was top-notch and I will return. abreast of all details with my vehicle. My experience was experience was top-notch and I will return. More

They got me in the next morning for emergency service when my retractable top failed partially opened. The were able to rescue my golf clubs from the trunk so I could still enjoy the weekend. They took when my retractable top failed partially opened. The were able to rescue my golf clubs from the trunk so I could still enjoy the weekend. They took me to and picked me up from the airport where I found a better price to rent a car while the parts were ordered and the repair made. They tried really hard to get me a loaner first but non were available on short notice. They turned my first week living in NC from a nightmare into a good experience. More