Mercedes-Benz of Fayetteville
Fayetteville, NC
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First time Mercedes owner and first service at this shop. Overall outstanding. I was greeted immediately and directed to the service writer who was polite and profession. We discussed any current issues and Overall outstanding. I was greeted immediately and directed to the service writer who was polite and profession. We discussed any current issues and maintenance being performed with a printed cost estimate provided. The technician sent a video link through text which highlighted recommended repairs and deficiencies found as well as status of common wear items. The facility was clean, well organized and comfortable while I waited. I had a great experience and will continue all service at this facility. More
Fabulous service department. My car needed repairs on a late Friday afternoon while my wife and I were in transit from Florida to New York City. . I called the dealership while I My car needed repairs on a late Friday afternoon while my wife and I were in transit from Florida to New York City. . I called the dealership while I was on route 95 about an hour from Fayetteville. The dealership told me to bring the car in and arranged for a rental car. The staff were incredibly helpful. The dealership called me Saturday morning and let me know what the problem was. I was reassured to learn that the car was not damaged except for a turbocharger hose that needed to be replaced. The car was repaired after parts were received. Monte and staff did a tremendous job. More
Warm, Loving, Caring…. Very Professional.The employees always seem to go above & beyond to make sure their customers are always Happy & Satisfied Very Professional.The employees always seem to go above & beyond to make sure their customers are always Happy & Satisfied More
Service was good. Check-in was good. And the equipment and things I needed were a little bit expensive but they were quick. Only unhappy part was the cleaning of the c Check-in was good. And the equipment and things I needed were a little bit expensive but they were quick. Only unhappy part was the cleaning of the car More