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Mercedes-Benz of Fayetteville
Fayetteville, NC
535 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
All of us at Mercedes-Benz of Fayetteville share this incredible achievement with all of you - our fantastic customers - without whom this award would not be possible. While we are thrilled with the recognition from Mercedes-Benz USA, you are the reason we go above and beyond to provide exceptional customer service. You choose a top tier brand; therefore, you should receive top tier service.
We also promise that we will not rest on these laurels, but we will continue to find new ways to make sure you thoroughly enjoy every visit to Mercedes-Benz of Fayetteville!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 535 reviews
October 03, 2022
Great service Outstanding customer service and service team. Need better snacks and greeters when you come in the parking lot to look at inventory team. Need better snacks and greeters when you come in the parking lot to look at inventory More
by shirley.mcnair@att.net
Employees Worked With
Service manager
October 02, 2022
Ask for Jamie Johnson, he is the best service advisor! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Thank you for p He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Thank you for providing great service!! More
by Glassy
Employees Worked With
Jamie Johnson
September 29, 2022
Staff knowledgeable and attentive to customer questions and needs Ward,Julie, Courtney, Kendrick, and Shawn made it an easy experience. and needs Ward,Julie, Courtney, Kendrick, and Shawn made it an easy experience. More
by Robertlwilkins
Employees Worked With
Ward , Julie, Courtney, Kendrick, Shawn
September 27, 2022
Professional and excellent! Staff is very courteous, and knowledgeable. Treated us like 'family'.. Jamie and his counterpart that works beside them handled us with great c Staff is very courteous, and knowledgeable. Treated us like 'family'.. Jamie and his counterpart that works beside them handled us with great care and customer service. More
by achesney
Employees Worked With
Jamie, (the young lady that works beside him, and the young lady that had a baby recently. The shuttle staff.
September 21, 2022
Horrible experience. Having a Mercedes is the worst decision you will ever make. I can’t wait to get rid of this car because the services are terrible. It takes almost an Having a Mercedes is the worst decision you will ever make. I can’t wait to get rid of this car because the services are terrible. It takes almost an entire week for Mercedes tires to come in to be replaced, when discount tire can get the tires in one day for $600 cheaper. Doesn’t make sense. No loaner car provided because they’re “booked”, this is supposed to be a luxury car but it is definitely not luxury services. I would never recommend getting a Mercedes’ car or getting serviced here. If your car is drivable go somewhere else! If you don’t have the car yet don’t make the mistake of getting it! More
by Ashleytatummm
Employees Worked With
Meagan
September 13, 2022
Jordan and the Team did an excellent job with repairs, customer service and keeping me informed on the statuses. I could not have asked for better service. She went over and above to assist me. customer service and keeping me informed on the statuses. I could not have asked for better service. She went over and above to assist me. More
by Gail
Employees Worked With
jordan and Chris I’m sure there were others
September 12, 2022
No issues during the service. Was treated like a valued customer. Jamie was great and provided all the care information for my vehicle. Was treated like a valued customer. Jamie was great and provided all the care information for my vehicle. More
by ptexidor
Employees Worked With
Jamie
