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Mercedes-Benz of Fayetteville

Fayetteville, NC

Overview
Reviews
Vehicles
4.9
535 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you! All of us at Mercedes-Benz of Fayetteville share this incredible achievement with all of you - our fantastic customers - without whom this award would not be possible. While we are thrilled with the recognition from Mercedes-Benz USA, you are the reason we go above and beyond to provide exceptional customer service. You choose a top tier brand; therefore, you should receive top tier service. We also promise that we will not rest on these laurels, but we will continue to find new ways to make sure you thoroughly enjoy every visit to Mercedes-Benz of Fayetteville!
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420 Glensford Dr

Fayetteville, NC

28314

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Showing 535 reviews

January 31, 2023

After follow-up call from Jason I'm confident everything will be taken care of. I have an appointment on Jan 31 to complete everything More

by rmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Feb 01, 2023 -

Mercedes-Benz of Fayetteville responded

We always want all customers to have trust in us. Thank you for choosing Mercedes-Benz of Fayetteville!

December 28, 2022

Friendly, accommodating, good clean shop. I will always recommend Mercedes Benz of Fayetteville for servicing Mercedes vehicles. It's the only shop I trust to look at my E Class. More

by Eric Braxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Dec 28, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you so much for the five star review, Eric! We could not be more grateful for customers like you. Thank you for trusting us at Mercedes-Benz of Fayetteville!

December 22, 2022

Mr. Jason Miller was one of the best service advisor I have ever encountered. He set the standard for professionalism, courtesy and friendly demeanor. I commend you on his employment, More

by wnixon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Jason Miller
Report | Print
Dec 27, 2022 -

Mercedes-Benz of Fayetteville responded

What kind words! Thank you so much for your five star rating. It truly does mean the world to us here at Mercedes-Benz of Fayetteville.

December 16, 2022

I purchased a vehicle at this location and salesman was extremely helpful in my purchase. However, the service department for vehicle service is awful. More

by shirley60001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Winston Davis
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Dec 19, 2022 -

Mercedes-Benz of Fayetteville responded

We are glad you enjoyed our sales staff. We do apologize you were not satisfied with our service department. Each of our departments always works to keep 100% of our customers happy. To speak about your experience further, please reach out to our Service Director, Chris Baxley, at 910-487-0000.

November 23, 2022

Dealership is clean, safe and comfortable with snacks and drinks available. Employees were friendly and helpful. More

by jafisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall names. Sorry.
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Nov 28, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for visiting Mercedes-Benz of Fayetteville! It makes us happy to hear our store was to your liking. Thank you so much for your five star rating, and Happy Holidays!

November 23, 2022

Was in and out fast. ..not slot of back and fourth. Got a great car for a fair price. More

by wjolley123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick and Rosa
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Nov 28, 2022 -

Mercedes-Benz of Fayetteville responded

We make sure your experience is never longer than it needs to be. Thank you for purchasing your new vehicle at Mercedes-Benz of Fayetteville!

November 03, 2022

Great service, friendly staff . My salesman was very knowledgeable, this was my first Mercedes’ purchase and it was a great experience. More

by Ttear2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney
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Nov 08, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review! We are so happy that our team was able to find the perfect vehicle to fit all your needs. Until next time- take care!

October 27, 2022

Great customer service. Sales agent was great. Dealership is very clean. Wish they had more inventory. More

by Dwayne Tillery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyhiem Baker, Rosa Berdecia
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Oct 28, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review, Dwayne!

October 14, 2022

The service advisor was very knowledgeable and personable. He got me in and out in a reasonable time period. More

by Nealmcarthur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Oct 17, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review! We are so happy that you had a wonderful service experience at our dealership! Until next time- take care!

October 06, 2022

Tyhiem Baker was awesome! ! He answered all of our questions and I left with the SUV I love. More

by rdavis0619
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyhiem Baker
Report | Print
Oct 10, 2022 -

Mercedes-Benz of Fayetteville responded

Thank you for the 5-star review!

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