Mercedes-Benz of Durham

I had an outstanding experience at Mercedes-Benz of Durham! From the moment I walked in, I was impressed by the professionalism and warmth of the entire team. The showroom was spotless and had a comfor Durham! From the moment I walked in, I was impressed by the professionalism and warmth of the entire team. The showroom was spotless and had a comfortable atmosphere, making the experience enjoyable from the start. The sales staff was knowledgeable and took the time to understand my needs, guiding me through the options without any pressure. They were transparent about pricing and provided all the information I needed to make an informed decision. I was particularly impressed with how they handled all my questions and made the process smooth and stress-free. When it came to financing, the team was extremely thorough, explaining each step clearly and ensuring I felt confident in my choices. The attention to detail and customer care made me feel valued, not just as a customer but as a person. I would highly recommend Mercedes-Benz of Durham to anyone looking for a top-notch luxury car buying experience. They have set a new standard in customer service for me! More

I got my car serviced here and they all did such a wonderful job with keeping me updated. Very happy and will continue to get my car serviced here. wonderful job with keeping me updated. Very happy and will continue to get my car serviced here. More

Top notch experience. Super friendly service department. Very comfortable waiting area with a cool view of the shop. Lots of cool Mercedes-Benz merchandise to look at in t Super friendly service department. Very comfortable waiting area with a cool view of the shop. Lots of cool Mercedes-Benz merchandise to look at in the boutique. More

Got a car wash here and it was great! Everyone was friendly and efficient. Great experience Everyone was friendly and efficient. Great experience More

He was very kinda and patient with me and helped me understand my vehicle more. Excellent service on his part! understand my vehicle more. Excellent service on his part! More

Enriquez did a great job helping me with my vehicle! He shows great customer service and really connects with the clients! He shows great customer service and really connects with the clients! More

Was very happy with the service here. Will definitely come back again. Thank you again Will definitely come back again. Thank you again More

Enriquez helped me understand my S Class Mercedes and did an excellent job. Excellent service an excellent job. Excellent service More

Enriquez helped me understand my new Mercedes and I left feeling way more comfortable knowing I made the right purchase. feeling way more comfortable knowing I made the right purchase. More

Towed my E63 in and turned out to have internal damage to one of the cylinder heads. They were able to walk me back into the shop and visually show me the damage. I was amazed by the cleanliness of thei one of the cylinder heads. They were able to walk me back into the shop and visually show me the damage. I was amazed by the cleanliness of their shop, and the assortment of specialty tools they have! The Central Diagnostic Technician took my project head on, and worked with me to rebuild the cylinder head. He even advised me on a common issue that would only require a few extra parts(no additional labor) to address while he was working in the area. Thanks to that i potentially saved a few thousand dollars down the road. I highly recommend Mercedes Benz of Durham! More