Mercedes-Benz of Denver

I was not looking forward to dealing with a car dealer but ma van had been totaled. I found a replacment on there site. I was preparing to live thru unpleasant time as fun as dealing with the ex. But turn but ma van had been totaled. I found a replacment on there site. I was preparing to live thru unpleasant time as fun as dealing with the ex. But turned out to be one of the best expeeiences buying a car. More

Very service focused. Fair. The people there have been great to deal with. Specially the sales person Nevada. The general manager and her entire staff shows the difference Fair. The people there have been great to deal with. Specially the sales person Nevada. The general manager and her entire staff shows the difference between the other dealerships in the area for Mercedes that I went to More

Nevada helped us with the car buying process and she was wonderful! Very knowledgeable and really took the time to explain the whole car! Marco was great with the financing and paperwork. So overall a great wonderful! Very knowledgeable and really took the time to explain the whole car! Marco was great with the financing and paperwork. So overall a great car purchasing experience! More

This is our second car purchased at Mercedes Benz of Denver. I’ve found this dealership to be fair and reasonable with their offers and zero sales pressure. It’s been a very pleasurable experience worki Denver. I’ve found this dealership to be fair and reasonable with their offers and zero sales pressure. It’s been a very pleasurable experience working with them in both instances. I hope we’ll be happy with our purchase for a long time but wouldn’t be unhappy to come back and work with them again. More

I had a very good experience the salesman griffin helped me a lot with the vehicle I got me a lot with the vehicle I got More

Mark mcginnis was outstanding. Great follow up. Kept us informed. Easy to work with during the process Great follow up. Kept us informed. Easy to work with during the process More

Mercedes-Benz of Denver is a great dealership easy to work with and it was a pleasure working with Drew our salesman I highly recommend him and Mercedes-Benz of Denver as a dealership! The Staff was grea work with and it was a pleasure working with Drew our salesman I highly recommend him and Mercedes-Benz of Denver as a dealership! The Staff was great to work with and met all our needs completely keep up the great work! More

Customer service was a top tier grade. Everything you expect from Mercedes-Benz dealer was there: friendly, considerate, respectful, and reasonable. By the time I drove off with my new car Everything you expect from Mercedes-Benz dealer was there: friendly, considerate, respectful, and reasonable. By the time I drove off with my new car, I was very happy. Thank you guys! More

Matt made my son’s first buying experience a great one. He’s very knowledgeable, and made the process as smooth as possible. Great job! He’s very knowledgeable, and made the process as smooth as possible. Great job! More

The experience of purchasing a certified pre-owned Mercedes at Mercedes-Benz of Denver has been the absolute worst car buying experience of my life. This dealership, a Sonic Corporation-owned store, i Mercedes at Mercedes-Benz of Denver has been the absolute worst car buying experience of my life. This dealership, a Sonic Corporation-owned store, is run extremely poorly. The staff apparently are hand-picked for being inefficient, confused, rude and difficult to work with. My experience tells me the very top of the dealership, the GM, is the main reason this organization operates the way it operates. As a remote collector/buyer, I buy several cars a year and sell a few so I know how to deal with dealerships across the nation and how to make things work, from reasonably negotiating to taking care of my end of the bargain and recognizing those who go the extra mile to meet goals. My purchase experience here dragged on for over 2 months, as strange as that may sound, due to very poor communication at every level of the organization, misrepresentation at multiple occasions, untrained and unhappy staff (who also have no respect for the leadership), inefficiencies in nearly every department, and the unwillingness by the GM of the dealership to, first, understand and accept problems and, next, to either fix the problems, compensate for the shortcomings, or at the minimum apologize. It’s sad that the leadership of this organization has no idea what customer service is, has a difficult time reading more than a paragraph, is clueless about how human beings should communicate (politely and respectfully and apologetically, even if they don’t agree with customer’s point of view), and how to go the extra mile to make things right. As a result, after more than 2 months of the dealership holding on to my money, the deal had to be reversed and all the time and effort spent at my end and theirs were completely wasted. Overall, if I could rate the experience 0-stars, I would as even 1-star is hard to justify given the colossal waste of time and the damage caused to my sanity! More