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Mercedes-Benz of Denver
Denver, CO
320 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 320 reviews
July 30, 2024
My wife and I recently purchased a new GLE 350, and are expecting delivery in a couple of weeks. Our salesman is Mark, who has all the charm you would expect of a salesman who sells luxury cars. But he rea expecting delivery in a couple of weeks. Our salesman is Mark, who has all the charm you would expect of a salesman who sells luxury cars. But he really is very friendly and forthcoming and made the buying experience easy. As we were starting to select options, without a second thought he drove out of the showroom a car with the color we were interested in so we could see it in the daylight. Our negotiation took little time, resulting in a price within the range I expected from online research. He always responded quickly to text inquiries and has kept us posted about delivery. The general manager introduced himself, the staff was friendly — in short, my experience has been very positive., More
by Boomer Buyer
Employees Worked With
Mark McGinnis
July 28, 2024
I cannot recommend this dealership high enough, especially Niko in sales and Ali in finance. I was in the market for a replacement vehicle after the insurance company declared my MB a total loss. I especially Niko in sales and Ali in finance. I was in the market for a replacement vehicle after the insurance company declared my MB a total loss. I found what I was looking for at Mercedes Benz of Denver and with Niko’s help was able to put a deal together remotely from Oregon. Niko was the consummate professional, courteous and thorough at all times. Likewise Ali exceeded the professionalism of any finance person I have ever encountered at a dealership. Both found the perfect balance between doing their job for the dealership, and taking care of the customer. They went above and beyond throughout the entire transaction. Thank you! More
by USAJorrit
Employees Worked With
Niko, Ali
July 25, 2024
I had an outstanding experience at Mercedes Benz of Denver. Griffin Moody, the salesperson, was extremely knowledgeable, supportive, and provided excellent follow-up. My daughter was looking for the pe Denver. Griffin Moody, the salesperson, was extremely knowledgeable, supportive, and provided excellent follow-up. My daughter was looking for the perfect car, and Griffin guided us through the entire process. I highly recommend this dealership and specifically Griffin for his exceptional service. Thank you to the whole team for a great experience. More
by jessicacharlesworth
Employees Worked With
Griffin Moody
July 18, 2024
Mercedes review: I purchased my second car in less than 3 months from Mercedes of Denver on April 17, 2024 and have waited 3 months to post a review because I wanted to believe that when my sales pers than 3 months from Mercedes of Denver on April 17, 2024 and have waited 3 months to post a review because I wanted to believe that when my sales person and the finance manger said repeatedly that “I got you” and “we will figure this out” and lastly all of the warranty items that I inadvertently agreed to and then within 1.5 hours of leaving the dealership texted and called to cancel “would be taken care of, it’s all reversible, it’s all cancelable (nearly $12k), is totally refundable”. Before I bought my first car at the Mercedes of Denver dealership I had not bought a car from a brick and mortar dealership in many years. I had purchased all of my cars (5 teslas) online, taken care of everything via app, and had little to no interaction with a live person and it was seamless and transparent. When I decided to trade my Tesla for a 2023 EQS 450 SUV in January of 2024 my dealings with Mercedes of Denver were lovely and it restored my faith in a traditional dealership experience. I felt like my sales person was a new found friend, and the finance manager had our back. I even sent my dear friend to buy her GLS 450 from “my guy” at the dealership. She had a lovely experience. I wend back April 17, 2024 and traded the 2023 EQS and my other Tesla model X for the 2024 EQS 450 SUV and it the transaction seemed like it was going to go in the same positive direction as the previous. This time I didn’t bring my husband and did the deal myself saying that whatever my husband agreed to on the 2023 ESQ warranty would be fine for the 2024. I got to the end of marathon worthy e-contract to find that my contract price was almost $12,000 more than we had agreed on during the trade discussions. It was explained to me that these were the warranties that were the same as what my husband had agreed on three months prior for the 2023, I figured ok. I hugged the finance guy, and my sweet sales person and went home. I live about an hour and a half away and by the time I got home and talked to my husband I knew I had made a mistake in blindly agreeing to these warranty items and called and texted to have it canceled. I even said I’d turn around and come back to resign everything and was told “ not a problem, you don’t need to come back and resign we will take care of it”. I believed these people, I felt like they without a doubt take care of everything and the $12,000 would be taken off my contract. After 7 weeks I can tell you that not only was I not taken care of I truly believe that the dealership intentionally and with full knowledge submitted the paperwork WITHOUT amending the contract for their own financial gain/bonus. We’ve even been in contact with the General Manager Emily Caldwell. It took her five days to reach out and has not resolved anything, she has however made excuses and empty promises of a resolution. In these last 3 months my husband and I have gone from being part of the MB of Denver family to basically pleading for this dealership to make good on reversing these “fully refundable” charges. To date we have gotten $4972 back along with endless lies and excuses. Listen, still being due $6149 sucks but what really upsets me is that feeling like I was duped. I bought my sales person and finance manager lunch. We had a friendly relationship, I felt like I could trust these people and defended these people when my husband would recall all of the none/ vague responses and unanswered calls and emails. I trusted that they “got me”. It actually hurts my heart that after the supposed relationship we had formed that these people did not have my back, did not make it right, did not figure this warranty stuff out that day, or the next or even in the same week. The loss of money sucks but the lack of human decency component, that really breaks my heart. I would have gone back to Mercedes Benz of Denver and bought my daughter her first car from there. I thought that was the relationship More
by laurelbaum
Employees Worked With
Marco valles , Emily Caldwell
June 20, 2024
Met with salesmen and couldn't be more professional and courteous. Joey worked very hard to get us in the car we wanted. He hustles for you. No pressure during the sale. Very smooth process. courteous. Joey worked very hard to get us in the car we wanted. He hustles for you. No pressure during the sale. Very smooth process. More
by david3.powell
Employees Worked With
Joey
June 08, 2024
This dealer has gone downhill since we started working with them in 2020. Lots of confusion, unclear communication, mistakes, and just overall cluelessness. with them in 2020. Lots of confusion, unclear communication, mistakes, and just overall cluelessness. More
by nagilkerson
Employees Worked With
Joey, Jacob
