Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Denver
Denver, CO
376 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 376 reviews
November 29, 2019
Worst dealership in the state! I would highly recommend goin somewhere else if you need any type of services done to your car! I brought my car in for a pre purchase inspection and they told me a few thing goin somewhere else if you need any type of services done to your car! I brought my car in for a pre purchase inspection and they told me a few things were wrong with the car but nothing major so I bought the vehicle. A week later my car started acting up and I took it back to them and they told me that all these other issues popped up and that it would cost 7k to fix. Service advisor I had was Josh.”, he told me that “we can’t see into the future if anything is gonna go wrong with the car”. that’s exactly why the inspection is there and not to mention I brought the car back in that same week of the inspection!!! Anyways, got the list of things that was wrong and I told them to fix everything. They had my car for 4 weeks just to tell me AFTER I pick it up and drive off that they didn’t top off the oil because I asked for a oil change with the rest of the lists of issues. Not to mention that when I picked up the car the battery was acting up. I never had a issue with the battery, but now he tells me to drive the car around for a hour so it can charge the battery. This is not my fault!! The he tells me that I’m going to need a new battery actually now. Smh! Not to also mentions when I picked up the car all of the lights that needed servicing was still on! My car drove worse then when I brought it in. Then he tells me dont go to the service manager I’ll give you some money off just don’t tell them so I don’t get in trouble. Smh! I don’t care about 200$ After paying 7k I don’t expect to do anything but drive my car home. Then the service manager came by and accused me of smoking in the loaner I got. I literally drove the car home which is 2 miles away and went out of state. Came back and returned the car so there was literally 3-4 miles on the dash. But he’s gonna accuse me of smoking in the car and got real mad and started insulting me and kept accusing me of smoking when I clearly DID NOT! Overall horrible experience actually the WORST I ever received with any mechanic. My backyard mechanic would’ve atleast changed the oil correctly. Now my car had damages and won’t even start. My lawyer will definitely be reaching out. See you losers in court More
by Ahmed
Employees Worked With
Josh and service manager
November 14, 2018
Bad experienced services I bought my CLA 250 for just over 1 year its still under warranty. But i have to took my car in 3 times in 3 months due to lots if vibration and jerks I bought my CLA 250 for just over 1 year its still under warranty. But i have to took my car in 3 times in 3 months due to lots if vibration and jerks. They said they couldnt find any problems, the check engine signal is just the system issues just need an update. Then yesterday the check engine sinal turned on again, i already brought it in. Lets put hope this time for problem to be really solved Not recommended this dealership More
by anhN
Employees Worked With
Michael Hill
September 09, 2018
Excellent experience with Tai I have had my eye on a GLA since May. Getting new cars is nothing new to me, as I am a guy that likes a new car every three years. I decided to head d I have had my eye on a GLA since May. Getting new cars is nothing new to me, as I am a guy that likes a new car every three years. I decided to head down to Mercedes Benz after I had done some online research on the GLA line. I have to admit after seeing them in person and a test drive I am extremely pleased. Before my trip to the dealer, the salesperson, Tai did a superb job in getting to know me, finding out what my wants, needs, and must-haves were. I have not come across many in the business that does all three, usually they focus is on what you want. Upon my arrival, she had a GLA parked out front ready for a test drive. All we had to do what get in and go. During the test drive, I found her very knowledgeable about not only the GLE but Mercedes Benz as a whole. After two test drives, I was hooked and wanted to see if a deal could be made. This is where Tai once again stands out from any other salesperson I have had. She gathered all the correct information correctly the first time, to include everything needed for the trade-in valuation. This has never happened to me before. Everywhere else there always seems to be something they missed or something they didn’t annotate correctly. Tai was perfect first time. Unfortunately, the numbers were not right for me to go forward with the GLA. Nothing that Tai or the dealer could do. The good news is I know where and who I am going to for my next purchase. Mainly due to Tai, but also the excellent experience at Mercedes Benz of Denver. More
by cefrey68
Employees Worked With
Tai
April 06, 2018
New 2018 GLS 550 Purchase I've purchased a lot of luxury vehicles over the years, and working with Stephan at Mercedes-Benz of Denver was a joy. He was honest, helpful to a fa I've purchased a lot of luxury vehicles over the years, and working with Stephan at Mercedes-Benz of Denver was a joy. He was honest, helpful to a fault, and very accommodating. Both he and the Sales Manager, Joe, worked hard to assure we purchased the GLS 550 that met our needs and desires, and at a fair price below True Car's "great deal" and at NADA trade in values for our 2017 GLS 450. The negotiation was quick and easy and after two exchanges of offers, was a done deal with no "nickel/diming'" If you want a Mercedes-Benz at a fair price (do your homework first on the web), there is no better dealer in the Denver metro area. They made us customers for life! More
by JoeCHV
Employees Worked With
Sales Rep Stephan,Sales Manager Joe
March 08, 2018
Instead of fixing my flat wanted me to buy 4 new tires I walked into the dealership with a low tire pressure signal. They told me there's a nail in the tire that can not be patched. They also indicated tha I walked into the dealership with a low tire pressure signal. They told me there's a nail in the tire that can not be patched. They also indicated that original tires that had only 11000 miles on them are too worn out. Their recommendation was to buy 4 new tires. My husband took the car to a tire store, they fixed the flat and told him that my tires are good for another year. It was super disappointing to have this kind of service from a dealership. It makes me wonder if the gender also played a role! More
by Disappointed
Employees Worked With
Jeff?
May 26, 2017
A SERVICE I took my car in for A-service. I made sure my technician explained what entailed the A service. I was in/out within an hour. My car was also washe I took my car in for A-service. I made sure my technician explained what entailed the A service. I was in/out within an hour. My car was also washed but not vacuumed. I am not sure if they suppose to vacuum it or not. But excellent service on THIS DAY Delores Evans More
by Delores Evans
Employees Worked With
Wallance P
May 25, 2017
Good will makes up for customers coming back! I used to do most of my service with the Littleton branch and had come here due to proximity and an effort to find somebody that actually cared about I used to do most of my service with the Littleton branch and had come here due to proximity and an effort to find somebody that actually cared about my business. Geoffrey took great care of me and even though I had to ask for him to cover a repair I thought should've been covered in the first place, he graciously resolved my problem and I feel that I can trust working with this company considering they were willing to stand behind the product. More
by HMM Denver.
Employees Worked With
Geoffrey
March 30, 2017
Great cars poor service We felt very rushed by the finance person but made through. They lost one of the car keys and promised it in 4-5 days. It is now 18 days and still no We felt very rushed by the finance person but made through. They lost one of the car keys and promised it in 4-5 days. It is now 18 days and still no word. Calls to check status found everyone passing the buck. Try to call for a manager without a name and the computer will hang up on you. I'm getting worried about the service contract they sold me. More
by whotoo
Employees Worked With
don't recall name and can't read signature, Frank Ingram
January 17, 2017
snow tires put on a G wagon Called in a week in advance to try and get the first appointment in the morning. they were unable to commit to the first appointment - not sure why. Called in a week in advance to try and get the first appointment in the morning. they were unable to commit to the first appointment - not sure why. arrived at 7, was told it would take 1.5 to 2 hours, ended taking 2.5 hours. and no one was quite sure why More
by curly
Employees Worked With
dont recall name
August 26, 2016
Bait/switch, hoodwinked bad example of a Mercedes Benz. First let me say, I love Mercedes Benz. It's so very unfortunate that this particular dealership is authorized to sell such a fine piece of machinery First let me say, I love Mercedes Benz. It's so very unfortunate that this particular dealership is authorized to sell such a fine piece of machinery. Thank goodness in the Denver area you have several other choices any of which are better than this one. The whole buying experience has been deplorable. This is my fifth MB so I know what should be expected. They didn't honor the "we owe you", they didn't thoroughly check the car for problems as they stated, or they would have caught what is now my $2500 brunt to bear. They also didn't write all of the information down regarding we owe you, now I know why - so they could bait and switch me. When I brought the car in, no one called to update me on the time frame - Theresa was supposedly my service rep although since she never felt the need to call I have no idea if Theresa really exists. I finally called and was told the car was ready. When I got there I asked for Theresa and stated I was here to pick up my car. A gentlemen goes back to talk to someone (I can only guess Theresa) and comes back with the keys and says "here you go". Really? Here you go?? I said what was done to it? He was clearly annoyed went back and talked to someone and came back with no further information. I ended up talking to Rich (used car manager), he said what they did to the car and it was all fixed. I get into it and gee guess what it wasn't fixed. No attention to detail, no care that it was very inconvenient to get a ride to the dealership only to not be able to take the car. Fast forward to the next day I get a call from Rich, "yeah we aren't going to fix it because it's going to cost too much. According to Rich the "we owe you" only means they'll look at it, doesn't mean they'll fix it. I asked if he'd buy the car back and of course his response was disgustingly laughable as I imagined it would be. Song and dance. Morale of the story. Mercedes Benz of Denver is not a trustworthy dealership, it is not one that deserves to sell MB. I will tell anyone that listens, and thankfully I know a lot of people, to stay away from this dealership. Certainly I know, little 'ole me, can only effect so many readers. But if they loose one customer from reading this I'm a happy women. More
by Justsayno
Employees Worked With
Rich - used car manager
