Mercedes-Benz of Denver

The sales experience was exceptional. Our salesman, James, was very familiar with the GLE model and took time to help with setting up our preferred app's, etc. prior to leaving. What warr Our salesman, James, was very familiar with the GLE model and took time to help with setting up our preferred app's, etc. prior to leaving. What warranted 2-stars, instead of 5, is what occurred after the fact. Two identical vehicles were parked outside, and we realized awhile later that we had gotten into the wrong vehicle; fast forward roughly 2 months later and we can't find any document regarding the purchase nor the temporary registration (more than likely left in the initial vehicle we hurriedly jumped in to.) I call the salesman, and sent a couple of texts, but no word back. My wife sent him a text and immediately received a message back, but she felt he was not prioritizing our dilemma. Still not a huge issue, so I call to speak with the title agent and finance agent for said documents. Here is where it just went downhill. Over a period of two days, I attempted to call both agents and even escalated the issue to a manager due to the lack of communication, at no time did anyone return a phone call. After this I am beyond livid, and I feel bad, but the person that answered caught the brunt of my frustration. Marty remained professional and said he would ensure I'm taken care of, even texting me during a meeting he said he had. We game planned what the actual issue was and how to take care of everything. Meanwhile, James (the original salesman,) did finally email our finance documents to my wife (still did not reply to my emails nor texts.) Lastly, I spoke with the GM, Emily, who immediately took responsibility and explained the "behind the scenes situation." Not needed but greatly appreciated because it helped me understand what was going on there, other than folks not returning phone calls. Between Marty and Emily, everything was taken care of, and I received all documents needed in order to register my vehicle here in North Carlina. All of this said, as long as a potential buyer ensures they do not need to the sales team after your purchase then you will have a great experience, BUT if you need something from them after that sale is complete, don't hold your breath to receive timely assistance from anyone from sales management or below. More

Error wade was really great in helping me find and look for the right car for me. Service was awesome for the right car for me. Service was awesome More

A great experience from start to finish. Errol and Miles were amazing. Finance department and the dealership were great and met all my requests. Errol and Miles were amazing. Finance department and the dealership were great and met all my requests. More

Marty and the entire team were amazing! They treated us like family and understood our concerns and wants! We got into the car of our dreams, and we are so grateful for Mercedes of Denver! They treated us like family and understood our concerns and wants! We got into the car of our dreams, and we are so grateful for Mercedes of Denver! More

Amazing experience from start to finish, test drove new and pre-owned options, explored inventory, and signed a lease the next day and pre-owned options, explored inventory, and signed a lease the next day More

Ash was amazing! Great customer service. Maxx was great as well. A good experience overall Great customer service. Maxx was great as well. A good experience overall More

I was in the market for a used Volvo XC90 and I was directed to Mercedes-Benz of Denver. I met with Mark McGinnis in sales to test drive the vehicle. The experience was fantastic and Mark has been noth directed to Mercedes-Benz of Denver. I met with Mark McGinnis in sales to test drive the vehicle. The experience was fantastic and Mark has been nothing short of spectacular. He has followed up at least 2-3 times to make sure I am happy with the vehicle. I had a small item for service and he helped coordinate with the service department. I have never had this type of experience buying a vehicle. I will not hesitate to purchase from here again. More

Amazing 🤩 staff We recommend to yours come to see the new inventory thanks for your attention new inventory thanks for your attention More

Tony Upton is the best sales manager l have ever seen his customer service is excellent. We just love him. Thank u Tony Upton his customer service is excellent. We just love him. Thank u Tony Upton More

Great experience Arturo was terrific to work with The car is as advertised! Car was fully charged as requested with The car is as advertised! Car was fully charged as requested More