Mercedes-Benz of Denver

Mark McGinnis helped me and found an awesome Truck that had just came in, he was very knowledgeable, very personable, and a good guy to deal with. The paperwork part of it took forever an a day, they need had just came in, he was very knowledgeable, very personable, and a good guy to deal with. The paperwork part of it took forever an a day, they need to get that cleaned up, but everything else was top notch More

Getting a new car lease was a great experience. James Goza was fantastic! He is very friendly patient, and an expert at what he does. , Also Max in finance was wonderful. Goza was fantastic! He is very friendly patient, and an expert at what he does. , Also Max in finance was wonderful. More

I know for a lot of people (including myself)....going to a car dealership can be just about as bad as going to the dentist and having teeth pulled. At least this has been my experience in the past. That WAS a car dealership can be just about as bad as going to the dentist and having teeth pulled. At least this has been my experience in the past. That WAS until I decided to check out Mercedes-Benz of Denver. I'd like to take the time to share my experience with you. Over this weekend, I was able to do business with this absolutely stellar car dealership. My first interaction was when I first called the dealership and was lucky enough to make contact with Dr. Tony Upton. There was a very specific vehicle that I wanted to inquire about. While on the phone, Tony provided me with the information I was requiring and set up an appointment for me to meet with him the following day. Upon entering this absolutely beautiful and clean dealership, I was welcomed warmly by everyone I came in contact with. The minute I met Tony, I just knew this was going to be a fantastic experience. And I wasn't disappointed. Within minutes of arriving at the dealership, Tony had the vehicle that I was coming to see pulled up at the front and we quickly took it for a test drive. When getting back to the dealership, the appraisal process for my vehicle began. While waiting, I had a list of questions that I asked Tony regarding my potential purchase. He answered them fully and with documented proof. He took the time to comb through the CarFax with me, recall notices, etc. Within minutes, I received the appraisal for my trade in. The offer was no nonsense and very fair. The acceptance and purchase process began at that point. Everything was handled by Tony. He continued to be willing to answer any and all questions that I had. Various protection products were offered to me and were explained in depth by Tony. Never felt like he was just trying to sell me anything. One important fact that I failed to mention -- the car that I was coming to see was NOT a Mercedes. Tony was aware of this, knew my needs and objectives -- didn't try to sell me an alternative vehicle at all. His primary objective was to make sure that I was getting everything that I wanted. In the sales office, I was fortunate enough to work with Max. Once again, extremely professional, well organized, knowledgeable, and respectful of my time. Once again, I never felt like I was being "sold" something that I didn't want or need. It was a no pressure interaction that maybe lasted 15 minutes. In my lifetime, I have bought and traded NUMEROUS vehicles and have visited dozens and dozens of car dealerships. When I say that doing business at Mercedes-Benz of Denver while working with Tony Upon (Sales) and Max (Finance) was the best...I mean it was the ABSOLUTE BEST EXPERIENCE EVER! At no point did I ever feel like just some guy buying a car. I felt valued, respected and listened to. These guys treated me like they would treat their family, I have no doubt about that. From now on, when shopping for a vehicle whether a Mercedes or a different Pre-Owned brand, I will 1000% look in the direction of this dealership and will seek to work with Tony and Max over and over and over again. I absolutely recommend that YOU consider doing the same. Tony and Max...if you are reading this...I want to thank you guys so much for everything. If I could give you two a 100-star rating, I would in a heartbeat. Five stars just isn't good enough for the stellar service that you have provided me with. I look forward to working with you for many, many years to come. I wish you both and your families the best of wishes in life and in business. Signed, - Michael C. (Littleton, CO) More

Great service... I highly recommend my sale person Arron was awesome 😊. Now patiently waiting on my gle450 to be delivered I absolutely like this dealership was awesome 😊. Now patiently waiting on my gle450 to be delivered I absolutely like this dealership More

Terrible service terrible management the poor performance and service experience aligned with all the other unhappy customers. The GM Terry Minnick Service advisor Geoffrey and Director are misleading and ar and service experience aligned with all the other unhappy customers. The GM Terry Minnick Service advisor Geoffrey and Director are misleading and are incompetent. More

Purchased a cpo out of state and the car was not up to par with what was promised! The vehicle was sold with a broken windshield, old tires,vents broken on the inside, service was not done on the car,and par with what was promised! The vehicle was sold with a broken windshield, old tires,vents broken on the inside, service was not done on the car,and above of all the car was filthy with animal hair,. took the vehicle to my local dealership and I they complained and were surprised that MY VEHICLE WAS A CPO and was not supposed to be sold like that.. was expecting a great experience for purchasing an cpo so I wouldn't have to worry about those minor used car details..but this felt like purchasing an piece of junk from an auction rather than a CERTIFIED car.. so if this review makes it to the CEO OF SONIC AUTO GROUP, your team in this dealership are ripping people off!! I won't hide like people do on reviews, so I know Karma will handle this for me since the MANAGER AND GENERAL MANAGER DECIDED NOT TO TAKE CARE OF THIS.. I JUST WANTED WHAT WAS PROMISED NOTHING MORE! More

I purchased a vehicle in July and paid cash. It’s been almost 4 months and they can not provide me a title to me car. The car was totaled 2 months ago and the insurance company will not settle with me bec almost 4 months and they can not provide me a title to me car. The car was totaled 2 months ago and the insurance company will not settle with me because I do not have a title to my car! I have made dozens of attempts to call this dealership by phone and email to resolve my issue. They Do Not Care! I have been in a rental car for 1 1/2 months now (At My Cost!!!) as I wait for a title that I should have been provided months ago. I have spoke to their title clerk Terri Boucher time and time again to resolve this issue, she doesn’t care and won’t handle her job. I have even asked to speak with the General Manager several times to resolve my issue and can’t get a simple call back. This is a very poorly run dealership that will cause you severe problems down the road. Save yourself a major headache and do business with a reputable dealer, obviously Not here! More