Mercedes-Benz of Denver

really enjoyed working with Mark McGinnis very professional, knowledgeable, and answer the question direct and we moved on. Mark also took time to set up the phone to the car and wash my dirty tru professional, knowledgeable, and answer the question direct and we moved on. Mark also took time to set up the phone to the car and wash my dirty truck while working deal for Sheracel car. More

I have been driving Mercedes all my adult life, but I have never been subjected to such humiliation and disgrace as I faced with Mercedes Benz of Denver. We were the first to see a used car, virtually af have never been subjected to such humiliation and disgrace as I faced with Mercedes Benz of Denver. We were the first to see a used car, virtually after it's first cleaning, before it even went to the shop floor. Accepted the price and had papers drawn up. But the sales people somehow contrived to not collect the cash we were offering, claiming that it was late and we should return the following day. The following day, my wife was sent to the bank with the numbers and payment instructions by Mercedes Benz. At the point of cutting a cashier's check, they called and said they would prefer a wire transfer. As this was being done, they called her again and said she shouldn't pay, as someone else was being shown the car! I tried for the next hour or so to speak to Jennifer, and after avoiding me for that long, she eventually came on and did not make any sense at all. The only sensible reason was that, the car was really good for the price and mileage, and she wanted to sell it to a friend or someone she knew, and so she contrived to take it away from me, even as I was at the point of paying, and offer it to someone who was 'priority' in f her words. You should all be ashamed of yourselves! More

Great service and ease of reaching and closing a deal on a new car.. Rod is always a joy to work with and extremely knowledgeable and attentive a new car.. Rod is always a joy to work with and extremely knowledgeable and attentive More

Purchased a GLC 350e CPO, great experience, but was disappointed that the car charger looked very old, much older than the 2019 model I purchased. Mercedes was unwilling to replace it, since it was fun disappointed that the car charger looked very old, much older than the 2019 model I purchased. Mercedes was unwilling to replace it, since it was functional. Looked like it belonged to an older car. More

Mercedes Benz of Denver and its staff are HORRIBLE THIEVES. Michael Ruch is a HORRIBLE service director that in no way reoresents the mercedes benz brand standard. Michael Ruch AND his service dept ga THIEVES. Michael Ruch is a HORRIBLE service director that in no way reoresents the mercedes benz brand standard. Michael Ruch AND his service dept gave us an estimate of $300 to change a fuse. That alone is insane PRICE GOUGING and a complete disrespect to a mercedes benz owner. After having the car for 2 days they called to say the car was ...fine/fixed...and the srvc dept just needed to monitor it for 24 hrs before release...2 days later these THIEVES found a ...relay... without a cap. The relay cap is no longer available as a single part..so they replaced the entire relay. The estimate went from $300 to $600+. This is blatant dealership THIEVERY. They took advantage of us to FIILL THEIR POCKETS with no regard to the NON MECHANICAL service they had performed. This is HORRIBLE HORRIBLE service and someone should be PERSECUTED under the law. Michael Ruch should be ASHAMED AND mercedes benz should be EMBARRASSED. This dealership should be AVOIDED AT ALL COST. These are THIEVES and CON MEN masquerading as mechanics and service personnel. Mercedes Benz owners....BEWARE!!! More

My salesman (Ray) was very knowledgeable about the car I wanted and made the transaction very easy and straightforward. It was a great experience. wanted and made the transaction very easy and straightforward. It was a great experience. More

Overall, the experience was not overwhelming because the package that I was promised to receive via mail, I never received it. I have zero information on when the vehicle is due for oil change. I haven't re package that I was promised to receive via mail, I never received it. I have zero information on when the vehicle is due for oil change. I haven't received any maintenance records and I was told that I will receive everything in that package within 1-2 weeks. Also, the spare key that Nick promised to find it and send it along with the package. It never happened. More

James Goza made my car buying experience an absolute treat. He was professional, helpful and extremely informative. I had so many questions and he answered them all. I truly feel that at the end of the treat. He was professional, helpful and extremely informative. I had so many questions and he answered them all. I truly feel that at the end of the process he had catered to my individual needs and put me in the perfect car, a Ford Explorer, and I just love it! Thank you so much James! More

Very professional and answered all of my questions. Responded quickly via an initial email inquiry and provided detailed information. Responded quickly via an initial email inquiry and provided detailed information. More

This was my first experience with Mercedes Benz and Mercedes - Benz of Denver exceeded my expectations. Not only were the sales people and finance people great to deal with but their professional know Mercedes - Benz of Denver exceeded my expectations. Not only were the sales people and finance people great to deal with but their professional knowledge and courtesy were above other dealerships I have dealt with in the past. Mark McGinnis was great to work with and has since been a very good recourse and contact for my 43 GLE AMG. I would consider buying another vehicle with this dealership. More