Mercedes-Benz of Denver

The employees I dealt with we're decent but apparently overwhelmed as a bunch of the staff - both sales & finance had resigned the day before. I love the car, but nothing was really explained to me as far overwhelmed as a bunch of the staff - both sales & finance had resigned the day before. I love the car, but nothing was really explained to me as far as updates in operating the vehicle and no owner's manual; however, I had owned a similar car that was 8 years older. I had to show a better quote from another dealer on my trade-in to get the additional 1k match. Then I had to wait for two hours in the lobby after passing all credit and endorsing all paperwork for the finance department and I was paying cash. I almost walked as the service was really not as even close to my prior other dealership experiences. I had to wait far too long to pay for my car! Lastly, floor mats were not cleaned when I left with the vehicle. Overall other than the purchased vehicle I was not that impressed. More

Mark McGinnis was wonderful to work with. Very responsive and attentive to all our questions and concerns. Finance was easy and Max explained all our options in great detail and with no pre Very responsive and attentive to all our questions and concerns. Finance was easy and Max explained all our options in great detail and with no pressure. Overall a great experience. More

Great honest knowledgeable people. Well taken care of. Fast response to all questions. Quick close! See Well taken care of. Fast response to all questions. Quick close! See More

James Goza is AWESOME! He took the time to show us the pluses and minuses of the S and E model Mercedes. He did not push the sale on us, he did let my wife test drive the He took the time to show us the pluses and minuses of the S and E model Mercedes. He did not push the sale on us, he did let my wife test drive the vehicle(YIKES), but he was extremely patient and gave us the opportunity to select the vehicle that fit or needs/wants. He did not put any pressure on us to buy a specific model or even a Mercedes at all. EXCELLENT Service! More

James provided a great experience and detailed transaction on my purchase. Very informative and an easy process transaction on my purchase. Very informative and an easy process More

I worked with James in buying a used Jeep off their lot. I had visited at least 4 other dealerships and M-B was the friendliest and most willing to negotiate with me. Excellent customer service and treatm I had visited at least 4 other dealerships and M-B was the friendliest and most willing to negotiate with me. Excellent customer service and treatment. More

Copy Looking to trade my 2017 GLE 350 on a newer model, I spoke with Richard Bowyer about the trade in and he put me in touch with Mark McGinnis in sales. Complicating matters. I live in Eagle County and t I spoke with Richard Bowyer about the trade in and he put me in touch with Mark McGinnis in sales. Complicating matters. I live in Eagle County and the delightful storms delayed my getting to the dealership/ When I was able to get there Mark had a GLE 450 picked out for me and it seemed a perfect fit. We completed the transaction which included my dealing with the Parts and Service departments to get winter tires installed. Everyone was very accommodating and the transaction was enjoyable rather than stressful. I had started dealing with the Service Department when I moved from out of state to Eagle County and have always been very happy with the service provided; satisfied enough that I went there to have winter tires put on last fall. Mercedes-Benz of Denver epitomizes best practices throughout its operations and I highly recommend them. I am really very pleased with my GLE 450, a feeling enhanced by great dealer support. More

I'm typically a fan of online/remote purchases, but when it comes to cars, I can't say I'd choose to do it again, mainly because I wasn't able to see the car in person beforehand, however Mark McGinnis put it comes to cars, I can't say I'd choose to do it again, mainly because I wasn't able to see the car in person beforehand, however Mark McGinnis put me at east as much as one can when you're going in sight-unseen. Communication the entire time was prompt, and cordial. Gabriella Boucher was just as efficient when it came to handling the financing. Car delivery could have been a little better - it would have been nice to have the option for enclosed delivery, as opposed to having the car driven through a blizzard on a car carrier. More

James was awesome and he was so good to us! ! He’s helped us to find the perfect car for us and we want to loved it so much! I just wanted to say thank you for your kindness James!!! I would de ! He’s helped us to find the perfect car for us and we want to loved it so much! I just wanted to say thank you for your kindness James!!! I would definitely recommend to anyone and friends who is interested in buying a new car to come to Mercedes- Benz of Denver. More

I highly recommend this dealership . Very honest people , very welcoming . Amazing customer service . Tony and Masood did an amazing car purchase experience. They made sure the order wen Very honest people , very welcoming . Amazing customer service . Tony and Masood did an amazing car purchase experience. They made sure the order went thru and called me as soon as it landed in the show room . I can’t express how happy I am with this purchase. If I had the chance to leave them 10 star , I would ! Thanks Mercedes Benz of Denver . You have an amazing finance fella and great sales people ! I will come very soon for another car just because I loved the way you guys greet your customers and I felt like a family walking around the show room . I love the maybach More