Mercedes-Benz of Delray - Service Center

Great service and always take great care of you and keep you informed along the way. Their loaner cars are also top notch. I would not hesitate to have my car serviced there again. you informed along the way. Their loaner cars are also top notch. I would not hesitate to have my car serviced there again. More

The only thing that I didn’t like no one answered the phone when I tried to call abd finally when I got through some gentleman hung Up on me when I was telling him how difficult it was to talk to a pers phone when I tried to call abd finally when I got through some gentleman hung Up on me when I was telling him how difficult it was to talk to a person More

Started out very nice - I bought my car there and then 3 months later I had a battery problem so I made an appointment to check it out . I also had a Happy Birthday Email Message of a complimentary Check months later I had a battery problem so I made an appointment to check it out . I also had a Happy Birthday Email Message of a complimentary Checkup and a car Wash.. They said it would take up to 2 hours - and would call or text when ready. Kerwin was supposed to be the service advisor. A woman ended up helping me. Got me a Lyft to take me to a shopping center nearby. After 2 hours i called for a pickup, never meeting or reaching Kerwin by phone . Got there and they looked for my car . Finally said it was ready . It was parked , not washed , and I never sat down with a service advisor to tell me what they did to the car. A nice guy at a desk nearby printed out the invoice which was no charge to me as Under Warranty. Never talked or was called back by the supposedly service advisor . More

Would like to give 0 stars. Brought in 2017 e300 for an A1 service, which is basically an oil and filter change plus some inspection. Now I know it’s a Mercedes and I know dealers have very high prices, b A1 service, which is basically an oil and filter change plus some inspection. Now I know it’s a Mercedes and I know dealers have very high prices, but Nathan the service advisor try’s to tell me there are different levels of A1 service. Wrong. He also tellls me that we have missed some services but my car is meticulously maintained by my dealer at home, Rallye Motors. Now Rallye is anything but cheap but at least they do only what is needed. So Nathan quotes me almost $950. I say no and since I don’t agree with him he tells me he will get someone else to help me. 10 minutes later he comes back by himself and says they will do just the basic A1 service for $450. Still a major overcharge but I’m away from home and with a discount code I found it would have been around $350. A lot of money but about what Rallye would charge. I said ok, but when he told me it was 2 1/2 hours of work, I demanded my car back. Little Nathan was quivering with anxiety, but did give me my car back as he didn’t want me making a scene in the service area. I wanted the car back as I was afraid of what they would do to it. I wish I read all the other bad reviews here before I went in. Mercedes corporate is going to hear from me as well, for what it’s worth. Do yourself a favor and stay far far away from this dealer. More

Sales ok but service is horrible. Twice have had to bring our cars in twice for the same issue, they do not ever have the vehicle washed and ready and if you need a loaner be prepared to wait at least bring our cars in twice for the same issue, they do not ever have the vehicle washed and ready and if you need a loaner be prepared to wait at least two weeks. Go to a different dealership. More

I made a curious observation with this dealership. Several times after I had my car serviced with them through my prepaid maintenance program, problems were coming up that were expensive to fix. Eith Several times after I had my car serviced with them through my prepaid maintenance program, problems were coming up that were expensive to fix. Either Mercedes is building a low quality product or I suspect the Auto Nation mechanics are deliberately sabotaging customer cars to generate repair revenues for the dealership. They really soured me on ever buying a Mercedes again. More

Worst service ever. Can take days to get hold of someone. Waiting for a part since may. During pandemic told them i needed loaner they called me an UBER. Calling for 2 days just to get my oil changed. Waiting for a part since may. During pandemic told them i needed loaner they called me an UBER. Calling for 2 days just to get my oil changed. More

Melissa in service was outstanding! Extremely knowledgeable and provided me with excellent customer service. I really appreciated her updates on my car, prompt attention, and kindness. I will onl knowledgeable and provided me with excellent customer service. I really appreciated her updates on my car, prompt attention, and kindness. I will only come here for service now! More

This dealership is so poorly run. Service department as well as sales. All this place does is try to sell you an overpriced car and forget about everything else. Clearly, this dealership has some serious m well as sales. All this place does is try to sell you an overpriced car and forget about everything else. Clearly, this dealership has some serious management issues. It almost worth visiting just to witness the freak show. Pathetic. Too much to mention is going wrong there. More