Mercedes-Benz of Delray - Service Center

Had my overheating car towed to Mercedes Delray. It was overheating. They diagnosed the primary problem immediately but it took two days to get a price quote of $1700 to replace the fan belt, pulley and a overheating. They diagnosed the primary problem immediately but it took two days to get a price quote of $1700 to replace the fan belt, pulley and assembly. That was too much for my budget and I had it towed to my regular mechanic. He confirmed the original diagnosis and quoted me $577 for the repair. I recommend shopping around before accepting the first quote. PS - The Mercedes folks were very nice and didn't charge me a dime. More

Kelvin Martinez is the best service advisor ever! Kevin is kind, professional, highly knowledgeable with attention to detail & honest! Kelvin is organized and management material. I wish more advisors con is kind, professional, highly knowledgeable with attention to detail & honest! Kelvin is organized and management material. I wish more advisors conveyed his level of professionalism. work ethic of creating a great service! Kelvin is the reason we come to Mercedes Benz of Delray! More

Our 2008 and 2010 C-300s run like a champ thanks to the diligence of Delray Mercedes. Great service and they always had our car back washed, and tidied up inside!! diligence of Delray Mercedes. Great service and they always had our car back washed, and tidied up inside!! More

excellent service, and David Rhy was very helpful.Keep excellent service, and David Rhy was very helpful. Keep up your great service which made making a appointment very easy excellent service, and David Rhy was very helpful. Keep up your great service which made making a appointment very easy More

I had an appointment at 11 am and arrived 15 min early. No one spoke to me from service for over 45 min while I sat in the waiting room. The young man who checked me in initially finally walked by and aske No one spoke to me from service for over 45 min while I sat in the waiting room. The young man who checked me in initially finally walked by and asked if anyone had seen me yet and got someone there. All I needed was my battery checked since it constantly reports low charge and I asked that they check my tire pressures. Nearly 2 hrs later I was given back the car and told the battery was ok and I should buy a charger AND when I got home I checked my tire pressures and they had not been checked or adjusted and read from 41PSI to 49 PSI (well over the recommended 36 PSI settings. I did expect a little better service than this from Mercedes. If this was a result of having more service work than could be handled then they should schedule less. More

Stacey Grell is my service rep and always a pleasure to deal with. She understands my auto needs and makes the entire process of servicing the car very easy. Stacey also goes above and beyond expectation deal with. She understands my auto needs and makes the entire process of servicing the car very easy. Stacey also goes above and beyond expectations. For example, the car wasn't ready when expected. She rode out to the car wash area in a golf cart to move the process along and to deliver the car to me herself. She is also very clear about what the car needs and knowledgeable in her explanations. I always ask for her. The car is now five years old, and I've never been disappointed in the company or in Stacey. Thank you. More

The service advisor was very good but overall service at this dealership is beyond awful!!! My top of the line very expensive car was delivered to me with the sap of berries all over my car. They were actua this dealership is beyond awful!!! My top of the line very expensive car was delivered to me with the sap of berries all over my car. They were actually imbedded in the car the soft top the whole body and windows. The service advisor actually washed the car and said it was extremely hard to get the sap off. I am beyond disgusted and expect top of the line service from a Mercedes dealership. This is not the first time I had trouble with your service department but it will be my last time!!! More

We had another great experience at Delray Mercedes. The Service department took care of everything we needed. Service department took care of everything we needed. More

Great service representatives, loaner car available, answered all of my questions, addressed all service issues and followed up to make sure that I was satisfied. answered all of my questions, addressed all service issues and followed up to make sure that I was satisfied. More

I scheduled service on my 350 Benz on Tuesday with the promise I would have a loaner car. However, when I checked in I was informed that there were no loaner cars avaiable. If I had know there was no loan promise I would have a loaner car. However, when I checked in I was informed that there were no loaner cars avaiable. If I had know there was no loaner, I would have scheduled the appointment for another day. Employee was apologizing. That didn't help me. Very disappointed. More