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Mercedes-Benz of Delray - Service Center
Delray Beach, FL
438 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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438 Reviews of Mercedes-Benz of Delray - Service Center
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January 24, 2022
Made service reservation online but needed to call the dealership to book a loaner as it wasn't available through the app. Took a long time for basic annual service. Brought car in on Wednesday at 9am an dealership to book a loaner as it wasn't available through the app. Took a long time for basic annual service. Brought car in on Wednesday at 9am and it wasn't ready till Friday morning. Never received any phone call, emails or text about when my car would be ready. Only got an update when I called the dealership at 5pm on Thursday. Process at the dealership was slow. Waited too long when I arrived to be taken in. Waited too long to meet with the loaner specialist. Many service people at the dealership not wearing masks. My service rep was good. The rest of the experience was not what you expect from a Mercedes dealership. My previous car was a Jaguar. Their service process was exceptional. Night and day. More
by Ken
Employees Worked With
Kelvin
December 05, 2021
I brought my vehicle here for service they let people steal the car and tried making a joke out of it . They also made me sign a form saying they’re not responsible and tell me they thought one of there steal the car and tried making a joke out of it . They also made me sign a form saying they’re not responsible and tell me they thought one of there workers were using the vehicle this was definitely a set up . They do not even care to help me with my car . More
by melanietorreess
Employees Worked With
Kevin
December 01, 2021
DONT GO HERE! My sister went on vacation and left her Mercedes here in there hands to fix up some parts inside the car. She gets a call saying her car got stolen and don’t know who stole it nor can find Mercedes here in there hands to fix up some parts inside the car. She gets a call saying her car got stolen and don’t know who stole it nor can find it like that don’t add up. How does this even happen at a car dealer ship. They’re making a joke about it and telling her to deal with the police! This is messed up and I hope they get sued because she trusted them with her car and they have the audacity to say somehow it gets stolen and they can’t tract it down and find it yeah okay how does that make any sense! WARNING DONT TRUST THEM AND REPORT THIS SHE NEEDS TO SUE THEM AND FIND HER CAR OR GIVE HER ANOTHER ONE SHE LOST ALL HER BELONGING AND WORKED HARD FOR THIS JUST TO GET IT STOLEN! More
by Natalielinford21
Employees Worked With
Sydney Thorp
November 26, 2021
Service is absolutely terrible. They don’t answer the phone, do not call you back and clearly do not care about any commitment they make. And management clearly doe not care. Even the sales department kn phone, do not call you back and clearly do not care about any commitment they make. And management clearly doe not care. Even the sales department know their service department is horrible. Do not take your car there!! More
by gary_kalk
Employees Worked With
Gail , Sydney Thorp
October 25, 2021
Great customer service. On the day of service they told me that they needed more time to work on the car and kindly took care of back and forth transportation. me that they needed more time to work on the car and kindly took care of back and forth transportation. More
by cupauser
Employees Worked With
Jonathan
October 25, 2021
I call in several time asking for any copies of my cars old service invoices and they said they be glad to do it . After several calls, giving my Vin # my email, my phone number several time to the rep. T old service invoices and they said they be glad to do it . After several calls, giving my Vin # my email, my phone number several time to the rep. That was seems to be very helpful . I received nothing but song and dance . “I’m sorry my kid was sick “ “ oh he is at lunch” “ first thing in the morning “ “I’m going in early to get it done for you “ Her name is Gail Morisen . I my have the incorrect last name but for sure it sounded like Morrison . In any case she has blocked me now She said she was in service and customer relation rep. Her number is : 561-706-2133 I wasted many hours and calls,looking and waiting for the info with no results . They are all fluff and no stuff . Poor poor customer service . How hard would it be to get copies of service record . More
by Mmaleki
Employees Worked With
Gail M
October 19, 2021
Worst dealership I have ever been to in over 50 years General manager is totally non responsive After owning over 10 Mercedes I won’t buy another ever General manager is totally non responsive After owning over 10 Mercedes I won’t buy another ever More
by Awarm
Employees Worked With
Bob
October 01, 2021
My experience with Mercedes of Delray was below par in comparison with my experience with my normal Mercedes dealer in Miami. In essence, my problem is really with the TERRIBLE method of using an offsite comparison with my experience with my normal Mercedes dealer in Miami. In essence, my problem is really with the TERRIBLE method of using an offsite call center to manage communications with the dealer. I had to go to Delray because I had a tire blow out far from home, I had to get towed and in trying to find inventory, I was led to believe that I was calling the local dealer when in fact I was calling a call center who checked inventory on the system, indicated the tires were there but suddenly even they couldn't get through to the dealer to verify. THIS IS A 100% FAIL!!!! I am used to the concierge service of a luxury vehicle dealer...I'm sure I don't need to state that we are talking about Mercedes, not Toyota! Since I had a blowout, I tried calling Mercedes roadside assistance and no one picked up. I wound up paying for the tow myself. While waiting for the tow, I kept calling the call center and they said as long as you get there before 6 pm, I'll be able to get the service taken care of the same day. Every statement made by the call center was false! The reason for this is that there is no way of communicating with the local service center. Again...for a luxury vehicle the bar should be MUCH HIGHER!!!! Once at the dealer, I was informed that all the service techs went home and there's no way of doing work. The tires I wanted wouldn't be available for three days. Since my car was already at the dealer at that point, I had no choice but to leave the car and wait for a call the next day on when the work could be done. I was informed that the only way to get the car done that day would be to take an alternate selection. Inferior in my opinion, but that's a personal choice. In the end, the tires are fine. I will say, Glen and then his partner Stacy handled the appointment well. However, the overall experience was completely tainted by the communication method that MERCEDES has chosen to adopt. FAIL! FAIL! FAIL! More
by J&A Miami
Employees Worked With
Glen Castillo and Stacy
September 20, 2021
Glen Castillo was my service adviser, It was my first time at this dealership. I was were pleased with the service I recieved Mr. Castillo was very professional made me feel like a valued customer. The time at this dealership. I was were pleased with the service I recieved Mr. Castillo was very professional made me feel like a valued customer. The price was fair. Thanks Glen More
by hatchbarb1
Employees Worked With
Glen Castillo
