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Mercedes-Benz of Delray - Service Center
Delray Beach, FL
438 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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438 Reviews of Mercedes-Benz of Delray - Service Center
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March 22, 2022
Maintenace was performed as expected but, parts for recall had to be ordered from Germany. As usual, poor coordination on Mercedes' part in not having the parts available for dealership. Shawn was re recall had to be ordered from Germany. As usual, poor coordination on Mercedes' part in not having the parts available for dealership. Shawn was really helpful in expediting the return of my vehicle. More
by larry
Employees Worked With
Shawn Parton
March 18, 2022
This dealership should be investigated for fraud to many of their customers. I spent 3400 to repair my Ac and this visit was rude, just because it’s a ten year old R-350 with 95,000 miles.It was well kept a of their customers. I spent 3400 to repair my Ac and this visit was rude, just because it’s a ten year old R-350 with 95,000 miles.It was well kept and in excellent condition. This was my second visit with last year sand now ,both times telling me I needed my thermostat replaced for 1000$ to replace. Tried twice,except never came up after a 3500$ bill for ac replaced and never mentioned thermostat.I drove an out 30 miles and my check engine light came on, three functions.after this visit that was going to be way overpriced.they said that my right rear wheel speed sensor had to be replaced costing 1.4 hours costing over a thousand dollars. Do they get like 400?dollars an hour or was it 600$ an hour. Then the two items I brought it it for were never done. I’m not sure they even looked at what it was brought in for., but the magic thermostat need to be replaced! Meanwhile I drove this van from N.Y. and in our heat and not once has it ever overheated. Doesn’t sound like proper business practices are being followed.Anyone who knows a smitten about thermostats that trips I drove.and local driving know what would have happened! More to come! More
by Bitter
Employees Worked With
No thanks.I don’t want to find sugar in my gas tank!
March 18, 2022
I’m very lucky to have a great advisor who provides suggestions, tips and points out benefits of being a customer of Mercedes’ Delray- I hope that the dealership rewards all their advisors and at the t suggestions, tips and points out benefits of being a customer of Mercedes’ Delray- I hope that the dealership rewards all their advisors and at the top of the list for me is Mr Evan Dawkins. More
by Gman
Employees Worked With
Evan Dawkins
March 17, 2022
Excellent service adviser Michael, treating this woman with respect-no man-spraining. If I lived in this area, this would be my go-to dealer. Checked out a problem with the tech and came back with clear with respect-no man-spraining. If I lived in this area, this would be my go-to dealer. Checked out a problem with the tech and came back with clear explanation. Also looked at new cars in anticipation of trading mine some time in the future. Hamsa, the sales person took the time to chat and show me new features, even though it was clear I was unlikely to buy, since I am from MN. Timely work well done, nice reception area too. More
by Anna
Employees Worked With
Michael and Hamsa
March 15, 2022
Shawn Parton is the most professional service advisor I have had the pleasure of dealing with in 8+ years of living in Florida. Listened, acted and took care of my issue immediately. This guy should be t have had the pleasure of dealing with in 8+ years of living in Florida. Listened, acted and took care of my issue immediately. This guy should be the service manager. A perfect 10 More
by bebert150
Employees Worked With
Shawn Parton
March 13, 2022
My 2 year old GLC needs new fuel tank. Two weeks and tank still in Jacksonville. No one is telling me when tank will arrive and work will be completed. Two weeks and tank still in Jacksonville. No one is telling me when tank will arrive and work will be completed. More
by goldman12116
Employees Worked With
Eric
