Mercedes-Benz of Danbury

Exhaustive but not exhausting experience Chris Kirkness deserves high praise for time, energy and intel he provided to my somewhat roundabout search. Chris assembled a fleet of SUVs for us to Chris Kirkness deserves high praise for time, energy and intel he provided to my somewhat roundabout search. Chris assembled a fleet of SUVs for us to individually test drive, and later got me into the convertible of my dreams! If there was anything he didn't happen to know off hand, he quickly got back to us. Follow-up was terrific. And after initially thinking the convertible would take 10 days to make it from another dealership, it made it in 3 - whether Chris was responsible, I'll give him the benefit of the doubt. More

New lease of 2017 E400 wagon and recent service of E350 wago Service consistently outstanding in terms of physical execution as well as personnel helpfulness and attitude. Recent sales experience with Chris Service consistently outstanding in terms of physical execution as well as personnel helpfulness and attitude. Recent sales experience with Chris Kirkness was also outstanding. He was totally professional, followed up with me through my very busy travel schedule and found the exact vehicle I needed on the east coast resulting in a timely and efficient delivery. Again a person with a positive professional attitude but not pushy at all. Well done Chris. More

Rattle resolved Roof rattle not located previous service visits. Service technician drove car and agreed that source of rattle was in roof liner. As of today I have Roof rattle not located previous service visits. Service technician drove car and agreed that source of rattle was in roof liner. As of today I haven't detected continued noise. Will see... More

Awesome From start to finish they took care everything! Everyone there always has a wonderful upbeat attitude. They want to make sure that you are leaving wi From start to finish they took care everything! Everyone there always has a wonderful upbeat attitude. They want to make sure that you are leaving with all your needs met and they accomplished that... More

Great customer service I have always had a great experience with the serve people The sales people and the parts people Even the young lady who I pay my bill too Extraor I have always had a great experience with the serve people The sales people and the parts people Even the young lady who I pay my bill too Extraordinary service and friendliness More

Service Department Visit Excellent experience during service department visit. The department was attentive to vehicle issue, explained the process to identify and resolve th Excellent experience during service department visit. The department was attentive to vehicle issue, explained the process to identify and resolve the problem. Kept me well informed and delivered vehicle back to me in timely manner with resolution to problem resolved. Great experience, would recommend service department to other MB owners. More

Friendly and Professional Experience was very good as everyone was very friendly, helpful and professional. Joe did a great job working with us to find a car and then to get e Experience was very good as everyone was very friendly, helpful and professional. Joe did a great job working with us to find a car and then to get everything done for us to pick up the car. More

Best Buyer Experience My experience at the dealership (for this lease) was very professional and courteous. My interaction from the sales representative to finance, to the My experience at the dealership (for this lease) was very professional and courteous. My interaction from the sales representative to finance, to the concierge service was pleasant and mutually beneficial in the dealer/buyer relationship. Jose provided detailed (upfront) information which addressed many of my questions even before I had the opportunity to raise those questions. Tim Gittens More

Helpful and very customer responsive Purchasing leased vehicle at end of lease term. Finance Manager extremely helpful in navigating thru the paperwork, acquiring extended warranty, fina Purchasing leased vehicle at end of lease term. Finance Manager extremely helpful in navigating thru the paperwork, acquiring extended warranty, financing, etc. Sales rep equally helpful as well. Had provided new car options for comparison. More

A pleasant experience Guy Brown was a wonderful sales person. He went above and beyond to make sure all our needs were met. He made us feel comfortable and respected. I h Guy Brown was a wonderful sales person. He went above and beyond to make sure all our needs were met. He made us feel comfortable and respected. I have bought many cars but Guy Brown was the best salesman I have ever dealt with. More