Mercedes-Benz of Danbury

Defrauded by Mercedes-Benz of Danbury My wife and I recently purchased a new car from Mercedes Benz of Danbury. We traded in a vehicle with about 80,000 miles on it. Our expectation, based on many pr recently purchased a new car from Mercedes Benz of Danbury. We traded in a vehicle with about 80,000 miles on it. Our expectation, based on many previous trade-ins, was that we would receive the KBB median trade-in value since the car was in very good condition and it’s only real downside was the high milage. The salesman explained to us that, due to the high milage, the car could only be wholesaled and because of this they could only offer MMR price, which was about 15% less than KBB. The difference in price makes sense considering KBB is trade-in value assuming the trade-in can be sold at retail and MMR is auction and wholesale value because you are unable to sell the car at retail. Trusting that the salesman was telling the truth, that the car could not be sold at retail and could only be wholesaled, we accepted the 15% lower trade-in value. Today, my wife picks up her new car from the dealership after having some work done and to her surprise our trade-in is on the lot, and on their website, available for retail sale. I called the salesman to get an explanation and the conversation didn’t go well. After talking in circles and telling me I didn’t know what I was talking about and that they can do with the car whatever they want, I realized the conversation wasn’t going anywhere and asked for a manager to call me back which he promptly did. The manager, equally combative when presented with the facts, told me “then you shouldn’t have signed the contract”. Yes, it’s our fault for signing a contract based upon the assumption that salesman was telling us the truth. Shame on us. Negotiating a contract based upon misleading representations made by the dealership/salesman is textbook fraud. The combative reaction on the part of the salesman and manager tells me that they had no way of justifying their fraud. It’s seems clear to me that telling people that their trade-in is only worth so much because they can only wholesale it is just a negotiating tactic to drive down the price they are willing to pay for your trade-in. We tried to find an amicable resolution with both the salesman and the manager and were basically told to kick rocks so now we’re forced to report this unethical business practice to the CT DCP, the CT Attorney Generals Office and the BBB. I just wanted to share our experience so other consumers don’t get defrauded by Mercedes-Benz of Danbury like we did. More

Tried to schedule service on my two vehicles for the same day but for whatever reason not allowed. Ask to speak to a general manager, left a message on mailbox and no response. Wondering why their rating is day but for whatever reason not allowed. Ask to speak to a general manager, left a message on mailbox and no response. Wondering why their rating is so low? 🤔 I found the answer! More

PA resident traveling home from NH the Saturday after Thanksgiving when the check engine light on my GLK started flashing on I-84 ... pulled over in Danbury and AAA towed her to MB of Danbury. Monday a. Thanksgiving when the check engine light on my GLK started flashing on I-84 ... pulled over in Danbury and AAA towed her to MB of Danbury. Monday a.m., I called the service department and was told there were other cars ahead of my unexpected arrival, but they would do what they could. Mid-day I received a call and text msgs from Jennifer Ramik with the diagnosis, along with other recommended service. One needed part (a coil) was a Wednesday delivery but they managed to secure it sooner from a nearby dealership, so my car was finished, test driven, washed, and ready for pickup by Tueday a.m. Extremely grateful for the courteous, fast and efficient service; Jennifer Ramik could not have been more professional and responsive. Very pleasant to deal with in a stressful situation. Although I was as over-a-barrel as one could be, the MBofD service department did not take advantage and, obviously, got me back on the road quickly. More

Kevin Rodriguez was very helpful all throughout the process. He was accommodating and knowledgeable. I would recommend Kevin Rodriguez as the go to salesperson if you decide to purchase from this deale process. He was accommodating and knowledgeable. I would recommend Kevin Rodriguez as the go to salesperson if you decide to purchase from this dealership! Gavin was also very helpful in teaching me about the car. Had an absolute pleasure with Kevin and Gavin. More

I am particular about the cleanliness of my cars. My Mercedes was filthy on the inside upon pick-up--the steering wheel was covered in grease and floor mats were dirty. No protective service mat wa My Mercedes was filthy on the inside upon pick-up--the steering wheel was covered in grease and floor mats were dirty. No protective service mat was used. More

I went to Mercedes 12/21 and Rasheen helped me figure out what I would like. I was looking at every car/ SUV . His kindness and patience is remarkable. I totally recommend him to anyone who would like to dis what I would like. I was looking at every car/ SUV . His kindness and patience is remarkable. I totally recommend him to anyone who would like to discover the beauty and excellence of Mercedes Benz. More

service depart unresponsive to phone calls. Trying to get a particular service advisor to call me back was impossible. Called many times left messages and still nothing. Totally unimpressed by their service a particular service advisor to call me back was impossible. Called many times left messages and still nothing. Totally unimpressed by their service advisor. Unfortunately one bad advisor can cast doubt on the whole service operation. Have a leased vehicle and doubt when it's time to turn it in I will use this dealership again. More

I meet the most unprofessional sale person in this dealership and I ask to speak with a manager but they were not there I left my information for them to call me but of course I got no call back I wan dealership and I ask to speak with a manager but they were not there I left my information for them to call me but of course I got no call back I want in there because my wife want to look at one of the suv she want the sale person profile us because we were in sweatpants basically dress down we want see AMG on one of the model the person told they don’t have one which was ok I explain is ok she just want to see something similar in the same model all she want was to see the inside then the sale person talk down to me like I’m an idiot I told she don’t care how it drive she fall in love with the AMG car I had that’s why she want one in the suv basically mocking us profile us like we can afford it then the same sale person took an older white couple his Attitude and the way how he speak to them was completely different. I guess you can not be any races but white in this dealership for them to tear you with respect so unless you are white don’t wast your time in this dealership and the sad part my Mercedes I have was purchase from this dealership now i wish I can return my car and never have to step foot in the dealership again More

Terrible customer service..The guy doesn't give you a chance to talk. And they called us to schedule a recall repair on our work vehicle...When we get there with the vehicle we are told no loaners...So chance to talk. And they called us to schedule a recall repair on our work vehicle...When we get there with the vehicle we are told no loaners...So we had to lose work so they could fix there own problem...we will gladly be taking further services to another dealership More

Not good, especially compared with other Mercedes service departments. We brought in our car for repair and a week later, we had the same problem. We had AAA tow it to the service center because they could departments. We brought in our car for repair and a week later, we had the same problem. We had AAA tow it to the service center because they couldn't arrange for it. We also only have one driver in the family right now and they would not drop off the car (that they didn't properly repair in the first instance). My husband had to walk 5 miles on the highway to pick up his MERCEDES! We're in the market for a new Mercedes GL450. I'm pretty much dissuaded from buying from this dealership. I'm also waiting to see if the supposed repair they made this time (which they charged us extra for) actually corrects the problem. I don't feel at all confident in their work, at all respected, or feel like they are treating us fairly. Usually, when I go into Mercedes for a repair, it's a pleasant experience with knowledgeable considerate people. I don't feel at all the same about this dealership. Shame on them! I'm not even sure why I gave them two stars for anything. Maybe because I hope someone there actually has proper training on how to repair a Mercedes and that they did it right this time. More