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Mercedes-Benz of Cutler Bay - Service Center

Cutler Bay, FL

5.0
811 Reviews

811 Reviews of Mercedes-Benz of Cutler Bay - Service Center

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February 11, 2022

Everyone at the dealership is very professional and polite. The manager has always been extremely helpful. More

by Eandre29296
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Yanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emiliano Telecemian, Regina Vera
Feb 11, 2022 -

Mercedes-Benz of Cutler Bay responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

February 05, 2022

Great professional, very knowledgeable and followed up with me on everything. I will continue taking my car to her. More

by donnyhudson66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Vera
Feb 07, 2022 -

Mercedes-Benz of Cutler Bay responded

Thank you, Donny, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

January 22, 2022

Hands down the best customer service ever. The best treatment I’ve ever gotten anywhere. Super intelligent and understanding. More

by Ubaldo Martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Vera
Jan 23, 2022 -

Mercedes-Benz of Cutler Bay responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Ubaldo, and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

January 21, 2022

First time customer and I must say a very pleased customer. Regina was the service rep assigned to me and I couldn’t be happier. What an amazing human being. Kind, professional, friendly, and most im More

by Yarixsanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Regina Vera
Jan 23, 2022 -

Mercedes-Benz of Cutler Bay responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Regina to be a positive one at Mercedes-Benz of Cutler Bay. Please don't hesitate to reach out if you need anything else. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

December 27, 2021

Regina is hands down the best rep. She’s such a friendly & courteous person. She’ll let you know everything you need to know clearly & doesn’t pressure you to make any decisions. She always greets me with a More

by Jaden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Vera
Dec 29, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for your review and kind words for Regina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

December 09, 2021

Kevin Laplanche is the best of the best! MB of Cutler Bay has a true ambassador of goodwill representing them….makes them quite fortunate. More

by reeljewel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Laplanche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Mercedes-Benz of Cutler Bay responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay; we look forward to having you as one of our valued customers for many more years to come! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

December 08, 2021

Regina is fantastic, courteous, friendly knowledgeable and always keeping you up to date on your vehicles process. She is absolutely 10 stars 🌟. She displays Great customer care and follow up! More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Vera
Dec 08, 2021 -

Mercedes-Benz of Cutler Bay responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

December 04, 2021

Everyone was very helpful, courteous and progressional. It was a very smooth experience and almost pleasurable. More

by cwarman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herbert Kanzki
Dec 05, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

December 01, 2021

I went to Mercedes-Benz of Cutler Bay for a new tire recently. Regina Vera, my service adviser, was amazing. She made sure I knew exactly what was going on with my car.Regina Vera was an excellent servi More

by Mirelys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Vera
Dec 01, 2021 -

Mercedes-Benz of Cutler Bay responded

It's great to hear that Regina was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

November 16, 2021

Regina and Kevin been my service advisors and totally would recommend and give 5 stars to them , they very efficient and professional, communications always great they really helpful and diligent with More

by Angela Oneill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Laplanche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Regina Vera
Nov 16, 2021 -

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your feedback with us, Angela. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

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