Mercedes-Benz of Cutler Bay - Service Center

always a pleasant experience Robert Demas understands always a pleasant experience Robert Demas understands my deeds he's a good communicator car returned to me as promised and i travel 50 mile always a pleasant experience Robert Demas understands my deeds he's a good communicator car returned to me as promised and i travel 50 miles to go to that dealership More

Mercedes states in their commercials; "The Best or Nothing" and while their vehicles are indeed very nice, Mercedes Benz of Cutler Bay may want to adopt; "The Worst or Nothing" as their motto. When i Nothing" and while their vehicles are indeed very nice, Mercedes Benz of Cutler Bay may want to adopt; "The Worst or Nothing" as their motto. When it comes to service, you can't find a worst place to go take your car. There is little doubt that you will get better service and help anywhere else other than here and I'm not talking about "luxury" service, I mean service overall. I took our 2020 GLE 350 which was purchased at a dealer in New Orleans for service and to connect the Mercedes Me Connect App. First re; service: they had no appt. for a week and a half but worst after we dropped off the car, an entire week had gone by and they had not even touched it because they were "backlogged" which of course prompts the following question; why bother having you bring the car in if they are weeks backlogged with previous cars already in the shop? In addition, they gave us a Chevy as a loaner. One thing I kept hearing in this dealer was "even for our customers that purchased the vehicle here". This theme carries over all over the place there. As soon as I left service, got my Chevy loaner, I went inside the main showroom. On that Friday, Dec. 11, 2020 I went to the receptionist and asked for the product concierge. The receptionist who looked bored to be there stated that the dealer no longer had that position. She asked me what I needed, I told her that I called Mercedes main number and they told me I had to go to "ANY" Mercedes dealer in order to set up the app to my car. Immediately, she asked: "did you buy the car here?". I said no and it appeared she didn't want to help me anymore. I had to be firm until she was forced to call any salesman that was available. Then Danny Kwock came. I told him what I needed and again, first question from him was; "did you buy the car here". I said no and he said that I needed someone at service to help me. I said, I had just dropped off the vehicle at service and that they sent me to the showroom stating they (at service) don't do that. He then told me I should go back to service. I told him, that maybe him and I could go together to speak with service advisor; Jose Castillo whom I left the car with so that between both of them they could figure it out. He then said, well I am not sure if this can be done, to which I replied well, how about I call Mercedes main number and you can explain to them why this dealer is reluctant to help me set up/link the app to my car. Begrudgingly, we walked to his office where he was able to set up the app to my car. This place is terrible, do yourself a favor and stay as far as you can from this dealer. I can't believe the Bill Ussery motor group allows this dealer to treat Mercedes Benz owners like crap and in addition, I can't believe Mercedes HQ to allow their brand to be dragged through the mud and destroyed by this dealer. More

Thank you guys for the exceptional work that you do in all areas!! I really would like to thank Herbert Kanski for his professionalism and knowledge. all areas!! I really would like to thank Herbert Kanski for his professionalism and knowledge. More

The best dealer for service and sales, Adam Littman excellent service advisor he always goes above and beyond definitely an essential team member to Mercedes Benz of Cutler Bay excellent service advisor he always goes above and beyond definitely an essential team member to Mercedes Benz of Cutler Bay More

Every time I go take the car for service/maintenance, it's been great. All staff is friendly and considerate. Even waiting for the car is enjoyable. it's been great. All staff is friendly and considerate. Even waiting for the car is enjoyable. More

service was very good. Always get special treatment. They could not duplicate my squeaky steering wheel issue however. I hope it never returns. Will return could not duplicate my squeaky steering wheel issue however. I hope it never returns. Will return More

Friendly staff, clean dealership, work was done and completed in time that was promised to me.. Adrian was professional and courteous and was extremely knowledgeable. completed in time that was promised to me.. Adrian was professional and courteous and was extremely knowledgeable. More

Always excellent service and attention !!! Makes having your car serviced a complete pleasure, from the moment you arrive, to the loaner car- Thank you MB !!! your car serviced a complete pleasure, from the moment you arrive, to the loaner car- Thank you MB !!! More

The service adviser,Herbert K. was exceptional in explaining what was needed and the best way to solve the problem! He helped me getting the parts and made sure i was satisfied with the price! Th explaining what was needed and the best way to solve the problem! He helped me getting the parts and made sure i was satisfied with the price! The service requested was done super fast and correctly! Facility is super pleasant and so is the staff! More

My wife had an issue with the prepay service, the service associate was patient and explained the detail. He even made sure I got to pick up my car when delayed by traffic. associate was patient and explained the detail. He even made sure I got to pick up my car when delayed by traffic. More