Mercedes-Benz of Cutler Bay - Service Center

I had a break down last Saturday when a cruse control sensor stop my car from running. They got me in and out by 4pm on a Saturday sensor stop my car from running. They got me in and out by 4pm on a Saturday More

My service representative was José Henriquez. He was friendly and professional and took time to explain all options available. I really like the inspection video, I think it is a great idea. He was friendly and professional and took time to explain all options available. I really like the inspection video, I think it is a great idea. More

I took my car for service last week within 10 months of having it. My service advisor was Kevin Laplanche who was very pleasant and professional. I especially liked the video sent to me while my car was b having it. My service advisor was Kevin Laplanche who was very pleasant and professional. I especially liked the video sent to me while my car was being inspected and the diagnosis of the tires. I leased my 2023 C300 on February 2024 with 7,964 miles on the car which had been used as a Demo. The only thing I'm not very happy with is the conditions that the tires are in and that the car was leased without replacing the tires or giving me a credit for them. Per the diagnostic test, the tires are already past the half of their lifetime and my lease is for 48 months. I've had the car for less than 1 year and I'm looking at having to replace the tires in probably less than 2 years of having the car. Had I known this at the time of leasing the car, I would not have done it. I'm not vey happy with the service I received during the lease. My rating on the 5 stars is solely for the service I received last week. More

I have been servicing all my vehicle at Mercedes-Benz of Cutler Bay, and the experience has always been very professional and fast. My service advisor, Robert Damas, provides excellent customer service, mak Cutler Bay, and the experience has always been very professional and fast. My service advisor, Robert Damas, provides excellent customer service, making every visit a pleasant one More

Last Saturday, my wife was driving the GLE 350 and the front left tire blew out . Call my service rep and he said they had the tire in stock. Mercedes roadside service picked up the car within two hours a front left tire blew out . Call my service rep and he said they had the tire in stock. Mercedes roadside service picked up the car within two hours and took it to them and they took care of everything couldn’t ask for a better service in my life.. More

I recently switched dealers to service my car. I am so happy that I did! The customer service at Cutler Bay is exceptional. My service agent, Fernando, communicated with me every step of the way. I am so happy that I did! The customer service at Cutler Bay is exceptional. My service agent, Fernando, communicated with me every step of the way. My car was serviced within time frame- super quick and efficient! They recently checked in on me to ensure everything was running smoothly. David Appleton and Luis Gutierrez know how to run a dealership! More

I have bought several Mercedes-Benz throughout my life in different dealers in South Florida, BUT Mercedes-Benz of Cutler Bay surpasses all. Customer service is unique and beyond standard. Thank you, Jose He different dealers in South Florida, BUT Mercedes-Benz of Cutler Bay surpasses all. Customer service is unique and beyond standard. Thank you, Jose Henriquez and all your co-workers, for being so professionals. You guys always exceed my expectations More

The staff at the service department was magnificent. I had to go in to perform some warranty work. The service department was packed with customers and it was the Thanksgiving holiday week. I never felt I had to go in to perform some warranty work. The service department was packed with customers and it was the Thanksgiving holiday week. I never felt rushed and the James my service rep was so kind and helpful. Great service even when swamped. More

I have a 2024 glc300 with mechanical issues , it’s been to the dealer 4 times and they haven’t fixed the issue, is a very safety concern and the dealer has not try to contact me to discuss more about what to the dealer 4 times and they haven’t fixed the issue, is a very safety concern and the dealer has not try to contact me to discuss more about what options do I have at this time but they don’t really care about it. I will not recommend this dealer or their products to anybody because they are very dishonest and I’m very disappointed with their service. More

It was an absolute pleasure dealing with the staff at the Mercedes-Benz Service Center. From the moment I walked in, I was greeted with professionalism and courtesy. Each team member exemplified what it mean Mercedes-Benz Service Center. From the moment I walked in, I was greeted with professionalism and courtesy. Each team member exemplified what it means to be a true professional, consistently demonstrating their expertise and dedication to customer service. The attention to detail and care that they put into their work did not go unnoticed. Whether it was discussing the specifics of my vehicle's needs or providing updates throughout the process, their communication was clear and timely. I felt well-informed and confident in their ability to service my vehicle to the highest standards. Furthermore, the facility was spotless, and the staff went above and beyond to ensure a comfortable and welcoming environment for all customers. It's evident that they take pride in their work and strive to provide an exceptional experience for every visitor. Thank you to the entire team for making this such a positive experience. I look forward to continuing my relationship with the Mercedes-Benz Service Center for all my future needs. More