Mercedes-Benz of Cutler Bay - Service Center

I recently switched dealers to service my car. I am so happy that I did! The customer service at Cutler Bay is exceptional. My service agent, Fernando, communicated with me every step of the way. I am so happy that I did! The customer service at Cutler Bay is exceptional. My service agent, Fernando, communicated with me every step of the way. My car was serviced within time frame- super quick and efficient! They recently checked in on me to ensure everything was running smoothly. David Appleton and Luis Gutierrez know how to run a dealership! More

I have bought several Mercedes-Benz throughout my life in different dealers in South Florida, BUT Mercedes-Benz of Cutler Bay surpasses all. Customer service is unique and beyond standard. Thank you, Jose He different dealers in South Florida, BUT Mercedes-Benz of Cutler Bay surpasses all. Customer service is unique and beyond standard. Thank you, Jose Henriquez and all your co-workers, for being so professionals. You guys always exceed my expectations More

The staff at the service department was magnificent. I had to go in to perform some warranty work. The service department was packed with customers and it was the Thanksgiving holiday week. I never felt I had to go in to perform some warranty work. The service department was packed with customers and it was the Thanksgiving holiday week. I never felt rushed and the James my service rep was so kind and helpful. Great service even when swamped. More

I have a 2024 glc300 with mechanical issues , it’s been to the dealer 4 times and they haven’t fixed the issue, is a very safety concern and the dealer has not try to contact me to discuss more about what to the dealer 4 times and they haven’t fixed the issue, is a very safety concern and the dealer has not try to contact me to discuss more about what options do I have at this time but they don’t really care about it. I will not recommend this dealer or their products to anybody because they are very dishonest and I’m very disappointed with their service. More

Like always the best service department since i have ever owned a car Damian simply takes care of his customer with amazing thoughtfulness. owned a car Damian simply takes care of his customer with amazing thoughtfulness. More

It was an absolute pleasure dealing with the staff at the Mercedes-Benz Service Center. From the moment I walked in, I was greeted with professionalism and courtesy. Each team member exemplified what it mean Mercedes-Benz Service Center. From the moment I walked in, I was greeted with professionalism and courtesy. Each team member exemplified what it means to be a true professional, consistently demonstrating their expertise and dedication to customer service. The attention to detail and care that they put into their work did not go unnoticed. Whether it was discussing the specifics of my vehicle's needs or providing updates throughout the process, their communication was clear and timely. I felt well-informed and confident in their ability to service my vehicle to the highest standards. Furthermore, the facility was spotless, and the staff went above and beyond to ensure a comfortable and welcoming environment for all customers. It's evident that they take pride in their work and strive to provide an exceptional experience for every visitor. Thank you to the entire team for making this such a positive experience. I look forward to continuing my relationship with the Mercedes-Benz Service Center for all my future needs. More

I am a sprinter van owner who makes deliveries all over the United States. I don't have a lot of time to coordinate service appointments. I called on a Saturday and had an appointment scheduled for the fol the United States. I don't have a lot of time to coordinate service appointments. I called on a Saturday and had an appointment scheduled for the following Monday. That was great. Some dealerships that I have visited are working one week out, if not more. The visit was definitely worthy of a five star review, from the greeting by the first attendant to the last hand shake with the service consultant. Everyone did an awesome job. My consultant, Jose Henriquez, was outstanding. Very knowledgeable, polite, and engaging. He personally made the experience exactly the way a service visit should be. The atmosphere and work environment that you and your people have created is to be commended. Other dealerships could come learn a few things from you and your team. Thanks for the great experience. If I'm ever in the area again, I wouldn't hesitate for one second to have my vehicle serviced at your dealership. Thanks, and keep the bar raised high. More

Excelente service and professionalism very impress with the service that I have received professional and caring for your problems. Thank’s Jose Henriquez the service that I have received professional and caring for your problems. Thank’s Jose Henriquez More

I was completely satisfied with the analysis and service of my vehicle issues. Jose Henriquez provided 5 stars service and constantly provided feedback on its progress. Will be back for maintenance service! of my vehicle issues. Jose Henriquez provided 5 stars service and constantly provided feedback on its progress. Will be back for maintenance service! More