Mercedes-Benz of Cutler Bay - Service Center

Jesus Fuenmayor did a great job as Service Advisor. He delivered the car serviced and cleaned as promised within the promised time. he is professional and straight forward. A pleasure to work with. He delivered the car serviced and cleaned as promised within the promised time. he is professional and straight forward. A pleasure to work with. People at MB Cutler Bay are all friendly and helpful. I watched multiple friendly interactions between staff and customers in the waiting rooms and in the showroom. People are customer focused. Good to see. More

Attention to detail. Sales and service individuals are professionals. Great experience dropping and picking up the vehicle while in service. Sales and service individuals are professionals. Great experience dropping and picking up the vehicle while in service. More

I had an outstanding experience at Mercedes-Benz of Cutler Bay, thanks to the exceptional service provided by Fernando Ramos. From start to finish, he was professional, knowledgeable, and truly dedicat Cutler Bay, thanks to the exceptional service provided by Fernando Ramos. From start to finish, he was professional, knowledgeable, and truly dedicated to ensuring a seamless experience. He took the time to address all my concerns, provided clear explanations, and ensured my vehicle was serviced efficiently. His attention to detail and commitment to customer satisfaction made all the difference. I highly recommend Fernando Ramos to anyone looking for top-tier service at Mercedes-Benz of Cutler Bay. Thank you for your professionalism and excellent customer care! More

The staff is friendly, professional and polite. My service representative Jose Henrique is always very nice, professional and accommodating. My service experience over the years has been great. My service representative Jose Henrique is always very nice, professional and accommodating. My service experience over the years has been great. More

highly recommended! ! fast service..i will definitely go back in the future ,thank you!! especially my service adviser Keven Laplanta. ! fast service..i will definitely go back in the future ,thank you!! especially my service adviser Keven Laplanta. More

“Exceptional service, prompt and professional—my Mercedes runs flawlessly. Highly recommend!” “Outstanding Mercedes-Benz service—expert staff, quick turnaround, and my car performs like new. Highly satisfie runs flawlessly. Highly recommend!” “Outstanding Mercedes-Benz service—expert staff, quick turnaround, and my car performs like new. Highly satisfied!” More

Jose Henriquez was great, and the entire team was very welcoming and accommodating. Love the video of the multi-point inspection. Also, very helpful in educating me on some features. welcoming and accommodating. Love the video of the multi-point inspection. Also, very helpful in educating me on some features. More

Luis was great, helping to expedite the process and he kept informed all the time. Highly recommend, amazing customer service kept informed all the time. Highly recommend, amazing customer service More

I had an excellent experience at [Dealership Name] servicing my car. Robert was professional, friendly, and went above and beyond to provide outstanding service. Everything was smooth and efficient fr servicing my car. Robert was professional, friendly, and went above and beyond to provide outstanding service. Everything was smooth and efficient from start to finish. Thank you! More

Mercedes-Benz of Cutler Bay, from the sales department to the service department, is one of the best dealerships I’ve ever dealt with in my lifetime. Every experience, whether purchasing a vehicle or bringin the service department, is one of the best dealerships I’ve ever dealt with in my lifetime. Every experience, whether purchasing a vehicle or bringing one in for service, has been nothing short of exceptional. The sales team is professional, knowledgeable, and truly focused on customer satisfaction, making the car-buying process seamless. On the service side, the dedication and expertise of the entire staff ensure that every visit is smooth and efficient. Special thanks to Luis Gutierrez, Conroy Nicholas, and my service advisor, Jose Henriquez, for always going above and beyond to provide top-tier service. I also want to recognize the mechanics, porters, and all the support staff who work tirelessly behind the scenes to keep everything running efficiently. Their hard work and attention to detail do not go unnoticed and are a big part of what makes this dealership stand out. If you’re looking for a dealership that truly values its customers and delivers exceptional service at every level, I highly recommend Mercedes-Benz of Cutler Bay. They set the standard for excellence! More