Mercedes-Benz of Columbus - Service Center

Great service experience! Prompt, honest, reliable service! Great staff overall, including front desk, telephone service, shuttle service and clean, comfortable building. Just Prompt, honest, reliable service! Great staff overall, including front desk, telephone service, shuttle service and clean, comfortable building. Just a great experience. Will recommend to all our friends! More

Worst experience in a car dealership I’ve ever had Went in for a B service and to check the tires. They told me I needed new tires that I just bought from them in January. I guess the tires on the Went in for a B service and to check the tires. They told me I needed new tires that I just bought from them in January. I guess the tires on the last 9000 to 12,000 miles. The service manager and the general manager were very rude telling me that I was running over Pot holes that’s what messed the alignment up. They told me that there was only a warranty if the tires blew out not for wear. Do not buy tires or use this service at Mercedes Benz of Columbus More

Service Repair Can not say enough good things about the customer service we received when having our windshield replaced. The service department went above and beyon Can not say enough good things about the customer service we received when having our windshield replaced. The service department went above and beyond to help us! More

Service Overall I was Very satisfied with my experience and service.?it didn’t take very long and they also made some recommendations for new tires in which I Overall I was Very satisfied with my experience and service.?it didn’t take very long and they also made some recommendations for new tires in which I decided to buy elsewhere. More

Superior Service I experienced awesome customer service from Jeff McIntyre from the time he made the service appt until my vehicle was completed. I always feel right a I experienced awesome customer service from Jeff McIntyre from the time he made the service appt until my vehicle was completed. I always feel right at home at Mercedes Benz of Columbus. More

Airbag Replacement Appointment kept on time, loaner vehicle ready as promised. Airbag replacement accomplished ahead of promised time. Vehicle was washed, cleaned and Appointment kept on time, loaner vehicle ready as promised. Airbag replacement accomplished ahead of promised time. Vehicle was washed, cleaned and ready when I returned the loaner. More

Reliable Service The staffs were informative and friendly. The only I didn’t like was the waiting area could’ve been better especially when you’re waiting hours and ho The staffs were informative and friendly. The only I didn’t like was the waiting area could’ve been better especially when you’re waiting hours and hours for your service. Maybe I had been to a better Mercedes so my expectation was high. More

Phenomenal Service I got up and went to the dealership first thing this morning because my front tires gave me a warning. Phil guided me to a parking space and put air I got up and went to the dealership first thing this morning because my front tires gave me a warning. Phil guided me to a parking space and put air in the tires within 5 minutes. We were talking and he suggested I go ahead and get my 40,000 mile service so I did. Phil and Jerry took excellent care of me. Jerry sent the shuttle to pick me up from home and now I’m on my way. I couldn’t ask for better service, thank you More

Service/maintenance Thank you for accommodating me with an appointment at the last minute. Friendly and courteous staff. Prompt in providing service. Clean waiting ar Thank you for accommodating me with an appointment at the last minute. Friendly and courteous staff. Prompt in providing service. Clean waiting area and restrooms. More

Exceptional Service The key to good service is to listen to the customers concerns. All of my concerns were fully noted and addressed by the service department. The lev The key to good service is to listen to the customers concerns. All of my concerns were fully noted and addressed by the service department. The level of professionalism shown by the entire service department is unmatched and appreciated. More