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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
953 Reviews

953 Reviews of Mercedes-Benz of Columbus - Service Center

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February 13, 2021

What more can I say, they are a great group of people. They always go above & beyond. Everyone is extremely kind, & always there to help. Keep up the good work guys More

by Ryan Durfy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dyllan Cowart, Bob Blauvelt, Troy Reed, Jerry McIntyre, Tyler Knowles
Feb 15, 2021 -

Mercedes-Benz of Columbus responded

Thanks for your review. We're committed to providing an exceptional experience each and every time. Wishing you many happy miles! Call us at 706-256-6100 if you ever need anything.

February 10, 2021

It was printed that I get a brake job with rotors. I took the car to another dealership and they determined that my car did not require brakes or rotors. Dishonesty is not good customer service! More

by SIMMONS44444@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry McIntyre
Feb 10, 2021 -

Mercedes-Benz of Columbus responded

We appreciate your feedback. We invite you to the dealership so you can see how we determine our measurements. Please give our General Manager, Nadie Martin, a call at 706-256-6100 when you have time. We'd love to hear from you.

February 09, 2021

The service team was attentive and very welcoming. Issues with my vehicle were addressed and explained thoroughly. Excellent service absolutely a great team I am a satisfied customer. More

by D.HOLZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Tolbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Garcia
Feb 09, 2021 -

Mercedes-Benz of Columbus responded

Our customers are our number 1 priority and we are thrilled that we were able to exceed your expectations. Thank you for taking the time to write this review. We look forward to your next visit and wish you many more happy miles!

February 09, 2021

Everyone was very friendly from start to finish and very transparent. The service was super quick compared to my past experiences at other MB dealerships. Thank you! More

by victoriako23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed
Feb 09, 2021 -

Mercedes-Benz of Columbus responded

Thanks for your review. We're always happy to hear when our customers are satisfied with their service and sales experiences. We're looking forward to seeing you again. We appreciate your business.

February 08, 2021

I have been driving a Mercedes for 35 years. My brother was driving my 2007 that I keep at the beach to Atlanta. He started having problems and stopped at the Columbus dealership. I was so impressed with h More

by joe@peachstatehomes.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Knowles
Feb 09, 2021 -

Mercedes-Benz of Columbus responded

Thanks for your review, Joe. We aim to please! Give us a call at 706-256-6100 if you have any questions, comments, or concerns. Safe travels!

February 03, 2021

This dealership and the staff are always courteous and friendly. Always enjoy going here whether it’s for service or sales, overall just a great experience. More

by RODNEY.MALLORY47
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Braid
Feb 03, 2021 -

Mercedes-Benz of Columbus responded

Thanks for your review, Rodney! We're always happy to hear when our customers are satisfied with their service and sales experiences. We're looking forward to seeing you again. We appreciate your business.

February 03, 2021

Had to drop in and get a new tire. Service department was very helpful and quick to get me in and out without an appointment More

by RBHJRSAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed, Jerry McIntyre, Tyler Knowles
Feb 04, 2021 -

Mercedes-Benz of Columbus responded

Thanks for your review. We're glad we could help you get a new tire. Please give us a call at 706-256-6100 if you ever need anything. We're always here to help.

January 31, 2021

Always on time and always pleasant! Thanks for all your support! I appreciate the follow up and phone calls keeping me up to date on any issues and priority. More

by Kchughes9999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember
Feb 01, 2021 -

Mercedes-Benz of Columbus responded

Thanks for your review! We're always here to help. Please give us a call at 706-256-6100 if you have any questions, comments, or concerns. Safe travels!

January 30, 2021

When my check engine light came on in my brand new 2021 GLB - 250 the service department took care of everything. The pick up and delivery service made the process so convenient. More

by LISALAW02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry McIntyre
Feb 01, 2021 -

Mercedes-Benz of Columbus responded

Thanks for taking the time to write about your experience at our dealership. We're committed to providing superior customer service and giving our customers the right information. We appreciate your business and wish you safe travels.

January 28, 2021

Excellent service great people. You should not mandate people write 25 words because I almost closed the window because I didn't have 25 words. More

by bellison58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malcolm Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Reed
Feb 01, 2021 -

Mercedes-Benz of Columbus responded

Thanks for your kind words. We're glad you were satisfied with the level of service you received. It's our goal to keep our customers happy. We appreciate your business and hope to see you soon.

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