Mercedes-Benz of Columbus - Service Center

Ms.Elizabeth Enix was very helpful and professional. She was very Friendly and pleasant to work with. I am grateful to Ms. Exin because today was my only day off and she worked my vehicle in for service. Th was very Friendly and pleasant to work with. I am grateful to Ms. Exin because today was my only day off and she worked my vehicle in for service. Thank you again Ms. Exin. More

They were able to work me in due to the fact I had a flat tire. The people were wonderful! They even washed my car! tire. The people were wonderful! They even washed my car! More

Very unhappy with the $270.00 labor you charged just to service and install a aux battery. That is very high. Very nice service Dept. but not happy at all with the labor charge. service and install a aux battery. That is very high. Very nice service Dept. but not happy at all with the labor charge. More

My car is still squeaking. This is the third time I had my car in for the same problem, each time they tell me the car was test driven and wasn't squeaking. my car in for the same problem, each time they tell me the car was test driven and wasn't squeaking. More

The staff is prompt, friendly, and courteous. Service delivered as promised when promised. A service department you don’t mind going to in the future delivered as promised when promised. A service department you don’t mind going to in the future More

VERY GOOD. The cleaning I requested was excellent. Could not tip the person because he used a different instant pay, I use Apple pay. Will double his tip next time as I do not carry cash, ONLY AX an Could not tip the person because he used a different instant pay, I use Apple pay. Will double his tip next time as I do not carry cash, ONLY AX and Apple Pay and service could not give me cash back on my bank card. Your clean crew is excellent, More

my service provider was nice and helpful the wait time was less than 2 hours which was great. with what i hade done to my Mercedes thank u so much was less than 2 hours which was great. with what i hade done to my Mercedes thank u so much More

Have been dealing with this department for 6 years now and always get excellent service. Have been especially pleased with the service received from Elizabeth Enix. and always get excellent service. Have been especially pleased with the service received from Elizabeth Enix. More

The Customer Service and care of my vehicle was phenomenal. The wait time for my vehicle to get repaired was not long at all. They did a great job! phenomenal. The wait time for my vehicle to get repaired was not long at all. They did a great job! More

This is the 2nd Mercedes-Benz that I have purchased from this dealership. The same salesperson each time ( Angie Braid ) Angie is super helpful and knowledgeable and patient and seems to always be focused this dealership. The same salesperson each time ( Angie Braid ) Angie is super helpful and knowledgeable and patient and seems to always be focused on what she can do to make sure that I am pleased. She doesn't really try to sell me on anything as much as she listens to what is important to me, and then fits my likes and dislikes with the product. I appreciate being listened to. She is the best automotive sales person with which I have ever worked. The service Department is equally outstanding. When I brought my car in for scheduled maintenance, I was always given a loaner (clean and late model) to use until I could get mine back, or they would take me to work and come back and get me when they were through, and they always kept me informed of what was going on with my car. They treated me as if I were some kind of celebrity and were always courteous and helpful. I used to buy Jaguars ( 4 of them) They are beautiful cars but they just don't seem to reach the same level of sophistication and "State of the Art Technology" that you can get in a Mercedes-Benz. So, the automobile, the dealership, the sales person. I always feel like I've done myself a favor when I deal with them. Joseph Hastie, M.D. More