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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
953 Reviews

953 Reviews of Mercedes-Benz of Columbus - Service Center

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October 07, 2021

I received excellent service from the moment I drove up to the time I left. The personnel was kind, courteous, honest everyone that I interacted with. More

by daisyadkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much for your feedback daisyadkins! Please let us know if there is anything else we can do for you!

October 06, 2021

They don't show me know respect they treat me different from the people that come they for service More

by BrinsonOgletree18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Mercedes-Benz of Columbus responded

Dear BrinsonOgletree18, our customers are our number 1 priority and we apologize that you felt this was not the case. We would like to talk with you in more detail so that we can understand how to improve upon our customer service. Please give Nadie Martin a call at (706) 256-6100, at your earliest convenience. We look forward to speaking with you.

October 06, 2021

Probably the worst experience with a dealership I have ever had, the service manager was awful. More

by NATALIE2228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nadie Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Mercedes-Benz of Columbus responded

Dear NATALIE2228, we are always working to improve our customer service and would like to discuss your experience to understand areas that we can work on. Please reach out to Nadie Martin at (706) 256-6100. We hope to hear from you soon.

October 06, 2021

The service department is the best. Keep up the good work. I am a GM of a dealership and I have also loved the way this dealership does business. More

by alan.grahamanderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Mercedes-Benz of Columbus responded

Alan.grahamanderson, thank you so much for the feedback about our dealership! We are truly delighted to hear about your experience with our service department and will be sure to pass on your kind words. Please don't hesitate to reach out if there is anything else we can do for you!

October 05, 2021

My car is driving so crazy, my tire pressure was on when I went and still was on when they finished never will I go back worst $609 I ever spent I feel like all they did was reset my service light More

by hkendashus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Mercedes-Benz of Columbus responded

Dear hkendashus, we truly value your feedback and would like to speak with you in more detail about your experience. Please give our Service Manager, Nadie Martin, a call at your earliest convenience at (706) 256-6100. We hope to hear from you soon!

October 04, 2021

Great work, I was not able to take my car to the dealer, so they came to me. I didn't have to wait to long the service man was very nice and I appreciate that. More

by cynt
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Mercedes-Benz of Columbus responded

Thanks so much for your feedback cynt! Please let us know if there is anything else we can do for you!

September 17, 2021

Very pleased with service turnaround time and quality of work They’ve always done exactly what they said they would in the amount of time they said it would be More

by lgc0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Mercedes-Benz of Columbus responded

Thank you very much, Igc0, for taking the time to provide feedback about your experience. Please let us know if there is anything else we can do for you!

September 07, 2021

Great dealership. I drive back 1 1/2 hours from where I live currently to have service done. The only negative is an appt is not when the service is done. It is just the time for you to drop the car off. More

by jhiers5352
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Mercedes-Benz of Columbus responded

Jhiers5352, thank you for taking the time to share about your experience. It's feedback like yours that helps us understand areas that we need to improve. Thank you for your business.

September 02, 2021

Ty Elizabeth for your professional and caring service. Thank you for always going the extra mile for me, as you are always and truly appreciated. More

by lovely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malcolm Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much for the review about Elizabeth! We are delighted to hear your wonderful feedback. Please don't hesitate to reach out if there is anything else we can do for you!

Sep 03, 2021 -

lovely responded

Elizabeth, ty for assisting me with tire service earlier this week. You are truly a very caring individual, Always going the extra miles for your customers.

August 25, 2021

Recall work done on our Sprinter RV recently, great staff and service department. We also purchased an extended warranty. Each department was very professional and answered any questions or concerns we had. More

by TSHOUZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Mercedes-Benz of Columbus responded

TSHOUZE, thank you so much for taking the time to share about your experience! Please let us know if there is anything else we can do for you! Wishing you many happy miles!

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