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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
953 Reviews

953 Reviews of Mercedes-Benz of Columbus - Service Center

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October 26, 2021

My service was scheduled a month out no loaner vehicle. I have a 2021 cle 350 it want completed so I’ll have to be inconvenienced without a car for a second time No wash More

by CASSIECOBB86
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Mercedes-Benz of Columbus responded

Dear CASSIECOBB86, thank you for your feedback. Like many businesses today, we are constantly working on ways to navigate shortages in staff, materials needed to repair/service vehicles, and lack of inventory (for use in our loaner program). Your feedback helps us identify areas of our business that we need to improve and we would love to speak with you in more detail. Please give Nadie Martin a call when we get a moment (706) 256-6100. We look forward to speaking with you soon.

October 23, 2021

The services was done in a timely manner. The staff were very helpful. Keep it up. More

by PHPATEL2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Mercedes-Benz of Columbus responded

PHPATEL2002, we are delighted to hear your feedback! Thank. you for sharing!

October 22, 2021

They were great and answered all my questions . They were all nice and also polite More

by nashbarbaria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much for your feedback! We look forward to your next visit!

October 21, 2021

Lauren was fantastic! Very professional and courteous. I will definitely ask for her for future services! More

by alisoncox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Mercedes-Benz of Columbus responded

Alisoncox, thank you for sharing! We will let Lauren know. Please don't hesitate to reach out if there is anything else we can do for you!

October 20, 2021

The service tech who helped me was the epitome of customer service and professionalism. His name is Renee and he was very knowledgeable and put me at ease with what was happening with my car. More

by CCLIFTON34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee (Service Tech)
Oct 21, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much CCLIFTON34, for taking the time to share about your feedback about our technician, Rene. We are delighted to hear about your experience! Please let us know if there is anything else we can do for you. Wishing you many happy miles!

October 19, 2021

The service team was very professional; they worked me into the schedule; dropped me off at home and picked me up and brought me back to get my car; I was called with an explanation and recommendations ab More

by rosalynshavers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Mercedes-Benz of Columbus responded

Rosalynshavers, we sincerely appreciate you taking the time to share about your experience with Lizzy! We are happy to hear your feedback and look forward to continuing to service your needs in the future. Please let us know if there is anything else we can do for you!

October 15, 2021

Great professional and friendly service. The wait time was minimum. An explanation of recommendations was shared with me. More

by GHY1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Mercedes-Benz of Columbus responded

GHY1214, thank you for the feedback. Please let us know if there is anything else we can do for you.

October 13, 2021

Everyone was so nice and the service was so fast and efficient. Will definitely go back. More

by lateashacunningham86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much for the feedback lateashacunningham86! We look forward to your next visit :)

October 13, 2021

Always very professional. The work was completed in a timely matter. I received notification when it was ready More

by tbutrph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Mercedes-Benz of Columbus responded

We appreciate you taking the time to share, tbutrph! Please let us know if there is anything else we can do for you.

October 13, 2021

I have been with the Mercedes Benz family for over twenty years and likes always they have provided excellent and professional services. Salesperson, service and parts all provide great service! More

by EMITCHELL1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Whatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Mercedes-Benz of Columbus responded

EMITCHELL1948, we cannot thank you enough for sharing your feedback! We are delighted to hear about your positive experience and even more so for being a loyal customer. Please don't hesitate to reach out if there is ever anything we can do for you!

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