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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
953 Reviews

953 Reviews of Mercedes-Benz of Columbus - Service Center

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November 12, 2021

Great customer service. Did a good job on my van. They know what’s wrong with the van and fixed it perfectly. More

by Phuc Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Nov 15, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much Phuc Nguyen, for sharing your feedback about your service experience. Please don't hesitate to reach back out to us if there is anything else we can do for you. We look forward to continue servicing your needs!

November 11, 2021

Not at all pleased. was charged 1600,00 dollars for the work and when I left the dealership the check engine light was back on. Granted that the vehicle was a bit older, but obviously the engine problem wa More

by tonie112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
RJ Campbell
November 08, 2021

This dealership is excellent and the service department does a great job and is timely with service More

by MHBICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Mercedes-Benz of Columbus responded

Thank you MHBICE, for your feedback! We will be sure to pass on your kind words. Please don't hesitate to reach out if there is anything else we can assist you with.

November 06, 2021

100% Excellent services; LAUREN & entire maintenance staff, administrative staff, CEO (a lovely personality), salesmen & women, and part-time assistants Mike Willoughby & others for picking up & return More

by REESE6363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Nov 08, 2021 -

Mercedes-Benz of Columbus responded

Dr. Green-Reese - Thank you so much for taking the time to share about your 9+ years of experiences with our dealership. We are delighted to hear about your feedback and thank you for being a loyal customer all these years. We hope that you are healing well and please don't hesitate to reach out to us if there is anything else we can do for you. We look forward to seeing you at your next visit :)

November 06, 2021

Excellent Service every time! I purchased my second Mercedes mainly with the quality of service I knew I would receive at the dealership. Courteous and knowledgable staff. More

by DYEISER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Mercedes-Benz of Columbus responded

DYEISER, thank you so much for sharing! We appreciate your loyalty and look forward to continue servicing your needs. Please let us know if there is anything else we can for you!

November 03, 2021

Great service to the people and the public all the clerks were aware of things More

by jay74chevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Mercedes-Benz of Columbus responded

Thank you for your feedback jay74chevy!

October 31, 2021

Renee was absolutely kind, courteous and knowledgeable of my car. He arrived promptly. Very professional. More

by CCLIFTON34
Recommend Dealer
Yes
Employees Worked With
Renee - service tech
Nov 01, 2021 -

Mercedes-Benz of Columbus responded

CCLIFTON34, we are delighted to hear about your experience with Rene! Please don't hesitate to reach out if we can help you further.

October 29, 2021

Great service writers , techs understand my sprinter problems and repair quickly facility very clean for customers comfort More

by gettysjb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Mercedes-Benz of Columbus responded

Gettysjb, thank you so much for your feedback! We look forward to seeing you at your next visit,

October 28, 2021

I had my air compressor replaced and when I got it back still didn’t work More

by tford165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Mercedes-Benz of Columbus responded

Tford165, we understand that you have spoken with Lizzie and your was resolved. Please don't hesitate to reach out to us if there is anything we can further help you with.

October 26, 2021

Lizzy was very courteous, professional and efficient with my service management. The maintenance recall was also timely and efficient. Excellent overall! Thank you More

by fmoorefarm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Mercedes-Benz of Columbus responded

Thank you for sharing about your experience with Lizzy! We look forward to continue servicing your needs in the future.

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