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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
974 Reviews
Call Service Center (706) 256-6100

974 Reviews of Mercedes-Benz of Columbus - Service Center

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December 15, 2021

Mercedes Benz of Columbus always provides excellent service. They take great care of my vehicle and get the job done in a timely manner. Thank you. More

by bla9394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
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Dec 15, 2021 -

Mercedes-Benz of Columbus responded

Bla9394, thank you so much for your feedback! We are delighted to hear about your experience with RJ in service. Please don't hesitate to reach out to us if there is anything else we can assist you with!

December 15, 2021

My service adviser & my Mercedes mentor Elizabeth & Rachelle new associates both are great . last few years Elizabeth awesome . great Asset for Mercedes is taking care of my Mercedes. great custom More

by ALEXNAIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : do not know other service persons
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Dec 15, 2021 -

Mercedes-Benz of Columbus responded

ALEXNAIK, thank you for sharing about your experience with Lizzy and Richard over the years! We are also happy to hear about your experience with Rachelle :) We look forward to continuing servicing your needs. Wishing you a wonderful holiday season!

December 13, 2021

Very courteous and professional. went out of their way to assist when my car malfunctioned. More

by EMERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Mercedes-Benz of Columbus responded

EMERY, thank you so much for taking the time to share! Please let us know if there is anything else we can do to assist you! Wishing you a wonderful holiday season!

December 10, 2021

The BEST dealership I've ever done business with, be it, Ford, Chevy, Chrysler, and others. M-B of Columbus takes care of its customers and treats us fairly. ds More

by sparkleberryknob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much, ds, for your feedback! Please let us know if there is anything else we can do for you! Wishing you a wonderful Holiday Season!

December 10, 2021

Desk staff need to be better trained at returning calls and staff who takes car info to advise customer of charges for evaluation More

by EBEASON21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2021 -

Mercedes-Benz of Columbus responded

EBEASON21, thank you for your candid feedback about our service department. We understand we are not perfect and it takes reviews like yours to help us find areas to improve. Please let us know if there is anything else we can do for you!

December 09, 2021

Excellent service provided by great customer service representatives! Always enjoy coming to this dealership because I know my service will be completed in a professional manner. More

by BONNIE25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
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December 08, 2021

The dealership was really concern about the issue with my vehicle. The made sure I understood what could of cause my issue and that they did ever check possible to rule out any issue. Really good customer se More

by emitbsam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
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Dec 08, 2021 -

Mercedes-Benz of Columbus responded

Emitbsam, thank you so much for taking the time to share about your experience! We truly appreciate your feedback and will pass on your kind words to our service department. Please let us know if there is anything else we can do for you!

December 08, 2021

Good customer service and professional technicians. Willing to go the extra mile to resolve issues. More

by sleesaxon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Report | Print
Dec 08, 2021 -

Mercedes-Benz of Columbus responded

Thank you for sharing your feedback! We are happy to hear about your experience with our service department. Please let us know if there is anything else we can do for you! Wishing you a wonderful Holiday Season.

December 07, 2021

Service department was efficient and thorough . Car was ready when promised, washed and ready to go. More

by CHEZMCCOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Report | Print
Dec 07, 2021 -

Mercedes-Benz of Columbus responded

Thank you, CHEZMCCOY, for sharing your feedback about your service experience! We are happy to hear it was positive and look forward to continue servicing your needs in the future. Wishing you a wonderful holiday season!

December 05, 2021

They replced the wrong hose and broke my turbo system I will seek legal advice! More

by RENEEC35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nadie Martin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Report | Print
Dec 07, 2021 -

Mercedes-Benz of Columbus responded

RENEEC35, we are disappointed to hear your feedback and understand this issue has been resolved. Please don't hesitate to reach out to us if there is anything else we can assist you with. Wishing you a wonderful Holiday Season!

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