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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
974 Reviews

974 Reviews of Mercedes-Benz of Columbus - Service Center

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January 21, 2022

Excellent customer service. Shuttle service is nice. Have worked with several service advisors through the years - all great. More

by p.bray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Mercedes-Benz of Columbus responded

P.bray, thank you so much for your feedback and for being a loyal customer all these years! We truly appreciate you taking the time to share about your experience with our store. Please don't hesitate to reach out to us if there is anything else we can do for you. We look forward to seeing you at your next visit.

January 18, 2022

Rachelle in the service area was excellent , friendly , nice. She explained everything before they even began working on my car. It only took 2 hours for service to be completed on my car More

by bob_sharla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Mercedes-Benz of Columbus responded

Thank you bob_sharla, for sharing about your experience. We love to hear feedback from our customers and appreciate you taking the time to share. Please let us know if there is anything else we can do for you!

January 17, 2022

The service department did what they needed to do and got my vehicle in and out in a timely manner. They also changed my battery in my key fob because the light came on. More

by nbaugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Mercedes-Benz of Columbus responded

Nbaugh, thank you for your feedback! We are delighted to hear about your experience! Please let us know if there is anything else we can do for you. We look forward to seeing you at your next visit.

January 14, 2022

The service dept at MB Columbus is exceptional. My service rep was excellent from my initial call to set up my appt to my exit from the dealership. More

by jnix0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Mercedes-Benz of Columbus responded

Jnix0, thank you for taking the time to provide feedback about our service department! Please let us know if there is anything else we can do for you. Looking forward to continue servicing your needs.

January 07, 2022

The customer service was good.....the prices went up but the service was good as well. More

by dflournoy69
Customer Service
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Mercedes-Benz of Columbus responded

Thank you for your feed back dflournoy69. Please let us know if there is anything else we can do for you. Wishing you a wonderful new year!

January 06, 2022

On time service with friendly valet and good follow up. Parts ordered for return visit. More

by Davidpassman3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Mercedes-Benz of Columbus responded

Davidpassman3, thank you for your feedback. Please let us know if there is anything else we can do for you.

December 31, 2021

R.J. were very professonial and on time with information that I requested with understanding answers. More

by ausbymitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Jan 03, 2022 -

Mercedes-Benz of Columbus responded

Ausbymitchell, thanks for sharing about your experience with RJ in our Service Department. Please don't hesitate to reach out to us if there is anything else we can do for you! Wishing you a wonderful new year!

December 29, 2021

Everyone here is always so helpful! All are knowledgeable for all of our needs. It’s a pleasure to visit! More

by BYARBROUGH96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Mercedes-Benz of Columbus responded

Thank you so much for your feedback BYARBROUGH96! Please don't hesitate to reach out to us if there its anything else we can do to accommodate your needs! Wishing you a joyous new year!

December 22, 2021

Dealership destroyed a part on my car and asked me to pay for the part. I tired to call the manager and explain the problem. The manager has not returned my call. More

by Marjorie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
December 21, 2021

Always on time. Courteous. Expert work. Friendly. Easy to talk with. Explains work in detail. Always washed and clean car after service. More

by CAROLYNFAYECHILDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Dec 21, 2021 -

Mercedes-Benz of Columbus responded

Thank you so much CAROLYNFAYECHILDS for the feedback! We will be sure to pass on your review to our service department. Please let us know if there is anything we can do for you! Wishing you a wonderful and safe holiday season!

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