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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
973 Reviews
Call Service Center (706) 256-6100

973 Reviews of Mercedes-Benz of Columbus - Service Center

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May 07, 2022

Excellent and prompt service for my A6 service on May 5, 2022. All services were perfectly were completed and explained in a courteous and professional manner. More

by JVNPATRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
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May 09, 2022 -

Mercedes-Benz of Columbus responded

JVNPATRICK, we appreciate you taking the time to share about your service experience! We are delighted to hear your feedback and look forward to continue serving your needs. Please don't hesitate to reach out to us if there is anything else we can do for you!

April 30, 2022

Ms. Rachelle Pennington, did an outstanding job taking care of me. I really appreciate it. Thank you Rachelle. I will strongly recommend you to other customers. More

by MCKITHEAN466
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2022 -

Mercedes-Benz of Columbus responded

MCKITHEAN466, thank you so much for your kind feedback about Rachelle! We will be sure to share your review with her. Please don't hesitate to reach out to us if there is anything else we can assist you with!

April 29, 2022

Fast service, got me in and out quickly! The staff was very courtious and made recommendations on future service. More

by ROBINLOCKEREALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2022 -

Mercedes-Benz of Columbus responded

Thank you for sharing! We look forward to seeing you again!

April 29, 2022

Service rep was very helpful and knowledgeable service was completed in a timely manner and at the quoted price. Will use them again More

by CHUCKWACKER48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren
Report | Print
Apr 29, 2022 -

Mercedes-Benz of Columbus responded

CHUCKWACKER48, we appreciate your feedback. Please don't hesitate to reach out to us if you need anything in the future :)

April 28, 2022

Very pleasant experience from checkin till we drove out. They searched till they found the necessary software upgrades. More

by BEN6518
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2022 -

Mercedes-Benz of Columbus responded

BEN6518, thanks for sharing! Please don't hesitate to reach out to us if there is anything else we can assist you with!

April 28, 2022

Can’t say enough good things about this dealership. Friendly and helpful service reps that assist with all your needs. Service was performed in a timely manner. More

by mpmiller1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2022 -

Mercedes-Benz of Columbus responded

Mpmiller1, we are delighted to hear your feedback. Thanks for taking the time to share, and please feel free to reach out to us anytime we can be of assistance!

April 26, 2022

They took a long time but the staff is very nice. I had to call to check to see what was going on with the truck. The next day the engine light came on and i call and been waiting for someone to ca More

by mona372011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Report | Print
Apr 26, 2022 -

Mercedes-Benz of Columbus responded

Mona372011, we appreciate you taking the time to share. Reviews like yours help us understand areas where we can improve. Someone in our service department will be in touch with you very soon.

April 25, 2022

Great customer service and fast service on my vehicle! Will be back when needed! Awesome More

by snwill1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2022 -

Mercedes-Benz of Columbus responded

Snwill1980, we appreciate your feedback! We look forward to seeing you again in the future. Please don't hesitate to reach out if you need anything in the meantime!

April 21, 2022

Very professional. Rachelle is the best. Recommend this dealership all the time. five star all the time More

by patsileo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2022 -

Mercedes-Benz of Columbus responded

Thank you so much Patsileo for your kind review! We are delighted to hear your feedback. Please don't hesitate to reach out to us if there is anything else we can do for you!

April 19, 2022

Had a an issue with a slight noise with the car and you guys came and picked it up, dropped a car off for us to use fixed it and then brought it back in great shape! More

by chase39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Whatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earnest Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2022 -

Mercedes-Benz of Columbus responded

Chase 39, our team appreciates your kind words, and are so glad to hear that your experience met your expectations! We truly care for our customers and are delighted to know that our dedication shows. Thank you again for the review!

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