Mercedes-Benz of Columbus - Service Center

Very pleasant and professional Service Advisor. Lauren was great to work with. Very professional, and upbeat. Really seems to take pride in taking care of her customers and represents Mercedes Benz Lauren was great to work with. Very professional, and upbeat. Really seems to take pride in taking care of her customers and represents Mercedes Benz very well. More

Everyone was very professional, caring and kind. They find the problem and take care it. They find the problem and take care it. More

Brought my car in to have my tires aligned. From the moment I walked into the door all service representatives were extremely polite. I decided to wait for my car and was given periodic updat From the moment I walked into the door all service representatives were extremely polite. I decided to wait for my car and was given periodic updates on the progress of the service. What I appreciate the most is fair pricing. They always clean and wash my car after any service. I drive all the way from Atlanta because I get better service. More

Thank you for your outstanding service. My service department repersentative done an outstanding job getting me taken care of. She desserves six stars. My service department repersentative done an outstanding job getting me taken care of. She desserves six stars. More

Always professional and efficient! Superior service department. The whole dealership is superior. Always a great experience! Superior service department. The whole dealership is superior. Always a great experience! More

Having had two vehicles serviced at MB of Columbus I can say they have a knowledgeable, friendly and professional service team that I would definitely recommend. Service was performed correctly the first ti say they have a knowledgeable, friendly and professional service team that I would definitely recommend. Service was performed correctly the first time, and cars were clean and ready to go earlier than when they were promised. Good experience. More

The front Desk clerk was amazing. She greeted me by name as I exited the car explained the services and gave me recommendations etc. It was my first visit at this particular dealershi She greeted me by name as I exited the car explained the services and gave me recommendations etc. It was my first visit at this particular dealership and almost everyone from front desk, the mechanics and salesmen that I came in contact with we're all very friendly. It made my early Saturday morning Betty pleasant. Great staff and service! More

Superior service was provided from beginning to end of my service experience! Thank you for a great experience. service experience! Thank you for a great experience. More

I had an appointment for a 10:15 last Tuesday morning for a specific set of vehicle repairs on my 2010 ML350, and the service advisor knew that my wife would be arriving from the Atlanta airport on Wednesday a specific set of vehicle repairs on my 2010 ML350, and the service advisor knew that my wife would be arriving from the Atlanta airport on Wednesday at noon to pick up the vehicle to drive home. By 5:25 PM Tuesday, I had not been called by my service advisor on anything. I called the dealership, and he had nothing from the tech, made an excuse about computers being down, and said he would walk out to talk to the tech and call me right back. By 6:00 PM, I had heard nothing and called back because I knew the service department was closing, but my service manager had already left for the day. The next morning, I called first thing and found out my service advisor had not come in that day. One of the other advisors called me back and was willing to help except that she called me back later in the morning to tell me that nothing had been done to my car because I had to sign a waiver for vehicles over 8 years or 80k miles, which was never mentioned previously. By the time my wife had arrived, nothing had been done, and I pulled the car with no work having been done - not even a diagnostic. This dealership is over an hour from my house, and I completely wasted my time dropping off this car and bringing it back only to have no work done for a scheduled appointment. What is worse is that I now have my airbag disabled from the driver side sensor that the tech obviously disconnected while starting to look over the vehicle. In other words, my airbags won't deploy right now if I were in an accident - a fact now on the written record. And just to add insult to injury, there were greasy handprints throughout the driver area when my wife picked upon the vehicle. This was absolutely the worst service I've ever had from a Mercedes dealer, and I have owned Mercedes vehicles for nearly 20 years. I was expecting these repairs to be multiple thousands of dollars, and I was extremely disappointing how little they cared about what had happened as I have heard nothing since. I'm sure this review will get their attention. On the positive, everyone was very nice, but nice doesn't fix a car. More

Lauren was great. Service was great. Lauren was great. Service was great. Lauren was great. Service was great. Service was great. Lauren was great. Service was great. Lauren was great. Service was great. More