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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
972 Reviews

972 Reviews of Mercedes-Benz of Columbus - Service Center

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June 30, 2022

Service took longer than expected Mercedes has the car for four days. There were additional parts that I needed to purchase that wasn’t disclosed on the front end. Additional charges for the extra pieces More

by patricia2hannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Jul 01, 2022 -

Mercedes-Benz of Columbus responded

Patricia2hannon, thank you for sharing your candid feedback. Reviews like yours help us better understand how to improve customer experiences. Please don't hesitate to reach out to us if there is anything else we can do for you!

Jul 02, 2022 -

patricia2hannon responded

The motor that lets up the trunk automatically stop working at the 4 1/2 years. The part was no longer under warranty and it cost me over $1000 just to have the trunk motor repaired. Parts on a Mercedes should last longer than four years.

June 30, 2022

My first time experience at Mercedes Of Columbus Ga. was excellent. Staff was very courtesy and professional. Thank you . More

by NIECY_1807@yahoo.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Mercedes-Benz of Columbus responded

NIECY_1807@yahoo.com, thank you for taking the time to share! We appreciate your business and look forward to assisting your needs in the future. Please let us know if there is anything else we can do for you in the meantime!

June 22, 2022

Very nice professional and very helpful absolutely recommended thank you fir a great service job well done More

by anasleftwich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Mercedes-Benz of Columbus responded

Thank you, anasleftwich, for your review! We will pass on your kind words to Lauren and the rest of our service team. Please don't hesitate to reach out to us if there is anything else we can do to assist you!

June 18, 2022

I have never been so disappointed in a service department. They gave me estimate for repairs for 2800.00 then once I paid for that they said it needed another $4100.00 in repairs. When I got my ve More

by COOKFIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachelle Pennington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Mercedes-Benz of Columbus responded

COOKFIN, we are truly disappointed about your experience and would like to speak with you in more detail. Our Service Manager, Nadie Martin, has attempted to reach out several times, but has not been able to speak with you. Please give her a call at your earliest convenience at (706) 256-6100. We look forward to hearing from you soon.

June 17, 2022

Mercedes in Columbus is one one the best dealerships in the state of Georgia! They services department is excellent and customer service is A1 I would recommend them to anyone! More

by alonzobigmoneylewis01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

Alonzobigmoneylewis01, we couldn't ask for better feedback about our store! Thank you for sharing. We look forward to continue serving your needs and please don't hesitate to reach out to us if there is anything else we can do for you!

June 17, 2022

Excellent service and professionalism at it’s best. The facility was clean and inviting and the timeliness was commendable. More

by BANKSHOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

Thank you so much for sharing, BANKSHOT. Please let us know if there is anything else we can do to assist you!

June 16, 2022

Very polite and quick service. They take the time to make sure you understand what is needed and the cost. More

by patti.flanagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

Thank you patti.flanagan, for your feedback! Please let us know if there is anything else we can do for you!

June 16, 2022

I had to wait all of 4 hours to get a tire put on that i ordered from you all. I understand my appointment was at 1pm but i got there at 11:30am and I know it doesn't take that long to get something done. B More

by KATIECBODEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
June 16, 2022

Very professional dealership. The maintenance department was clean and well organized. The staff is welcoming, polite with awesome customer service skills. The detailers are awe More

by estan34
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : De, RJ Campbell
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

Estan34, we are thrilled to hear about your experience! We pride ourselves on customer service and are delighted to hear that it shows! We will pass on your kind words to our team. We look forward to continue serving your needs! Please let us know if there is anything else we can do for you in the meantime.

June 15, 2022

Pleasant and professional staff. Easy to have car serviced. No surprises and everything is explained to you. Glad to have my car serviced there and highly recommend them More

by SHACKELFORDAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Mercedes-Benz of Columbus responded

Thank you SHAKELFORDAV, for your review about Rachelle! Please let us know if there is anything else we can do to assist you!

Jun 20, 2022 -

SHACKELFORDAV responded

Recently moved to Pine Mountain from Middle Georgia. We like and trust your dealership

Jun 20, 2022 -

Mercedes-Benz of Columbus responded

WOW! That truly means so much to us! Thank you for your continued loyalty :)

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