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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
972 Reviews

972 Reviews of Mercedes-Benz of Columbus - Service Center

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February 22, 2023

Very relaxing and comfortable waiting area, friendly staff, prompt service, and snacks and beverages available while you wait which makes it more enjoyable, thanks More

by juliembledsoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier five stars, RJ Campbell
Feb 23, 2023 -

Mercedes-Benz of Columbus responded

Juliembledsoe, we appreciate you sharing about your service experience and look forward to assisting you with your Mercedes-Benz in the future :)

February 22, 2023

My service was taken care of in a timely and professional manner. I will always use this location. More

by nard1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Feb 23, 2023 -

Mercedes-Benz of Columbus responded

Nard1972, we are delighted to hear your feedback! We look forward to your next visit!

February 20, 2023

OUTSTANDING WORK VERY PROFESSIONAL FROM CHECK-IN, PARTS TO FINISH. THANKS FOR THE QUICK WORK. DANNY More

by CouPe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TECHNICIAN WHO WORKED VEHICLE. CHECK PAPERWORK [1997 SL320]
Feb 20, 2023 -

Mercedes-Benz of Columbus responded

Danny, thank you so much for the feedback! We will be sure to pass on to Lauren and the technician! We look forward to working with you again in the future!

February 14, 2023

THIS SERVICE WAS MUCH IMPROVED SINCE MY LAST VISIT. THE ONLY THING THAT WAS WRONG THIS TIME, WAS THAT I PICKED MY CAR UP ON SATURDAY MORNING 2/11/2023 AND GOT AN E-MAIL ON 2/13/2024 TO COME PICK MY CA More

by PAT45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Mercedes-Benz of Columbus responded

Thanks for sharing your feedback, PAT45. Please let us know if we can be of further assistance. We look forward to working with you again in the future.

February 13, 2023

This is some of the nicest people and dealership I’ve frequented in my local commuting area. More

by ymills569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Feb 15, 2023 -

Mercedes-Benz of Columbus responded

That means the world to us, ymills569! We will be sure to pass on your kind feedback! We look forward to assisting you again in the future.

February 09, 2023

Rachelle met me when I arrived and kept me informed on the progress of my car throughout wait. She was pleasant to work with! My car was repaired and I was on my way! The courtesy car wash was nice too More

by CARLSTOLLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Mercedes-Benz of Columbus responded

CARLSTOLLAR, thank you so much for sharing about your service experience with Rachelle! We look forward to seeing you at your next visit!

February 01, 2023

Lauren was courteous and explained any extra steps that may be required. She made recommendations and highlighted promotions that would be helpful. More

by jpsims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Mercedes-Benz of Columbus responded

Thank you for your feedback, jpsims! We are thrilled to hear about your experience with Lauren and look forward to continue assisting you with your service needs!

January 30, 2023

As always fantastic customer service. The staff was very helpful and the work was completed in a timely fashion. More

by CURTTHOMPSON89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Mercedes-Benz of Columbus responded

CURTTHOMPSON89, we are truly delighted to hear your feedback about your service experience! We look forward to assisting you again in the future!

January 30, 2023

Mercedes of Columbus has been my go to ever since I’ve purchased my first Mercedes in 2016! I’m now on my 3rd Mercedes. Thanks guys More

by raevenfinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Feb 01, 2023 -

Mercedes-Benz of Columbus responded

Raevenfinch, thank you so much for sharing! We are thrilled to hear your feedback and look forward to continue assisting you with your Mercedes-Benz needs! Thank you for your business.

January 28, 2023

Great place for service of my Mercedes Benz love Rachel does a great job of keeping me informed More

by WMORRIS2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Mercedes-Benz of Columbus responded

Thank you WMORRIS2000! We will be sure to pass your feedback to Rachelle. Please let us know if there is anything else we can do for you!

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