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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
972 Reviews
Call Service Center (706) 256-6100

972 Reviews of Mercedes-Benz of Columbus - Service Center

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March 29, 2023

I needed to have my ABS system checked and reported the situation to Rachelle. As usual I received courteous and prompt attention, she is always a delight to work with; the consummate professional. Beca More

by leonardo_jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Mercedes-Benz of Columbus responded

Leonardo_jay, we could not ask for better feedback! We are so happy to hear that Rachelle was pleasant to work with! We pride ourselves on customer service, and your review helps us know we are on the right track. Please don't hesitate to ever reach out to us anytime we can help. We look forward to continue assisting you with your Mercedes-Benz needs.

March 27, 2023

Thank you Haley, very much for your help with my services on 3/25/2023 Eric Rowe More

by hsgrac74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Mercedes-Benz of Columbus responded

Thank you for sharing, hsgrac74! We are delighted to hear about your experience and have shared your review with her. Please let us know if there is anything else we can do for you!

March 24, 2023

The service department was very skilled and knowledgeable. They were professional and I was satisfied with the service. More

by tonylcmil@bellsouth.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Mercedes-Benz of Columbus responded

Tonylcmil@bellsouth.net, thank you so much for sharing! We are delighted to hear about your experience. Please don't hesitate to reach out to us anytime we can be of assistance.

March 23, 2023

Very good service in a timely manner and quality workmanship. Expensive, but well worth it. Thanks! More

by John G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Report | Print
Mar 24, 2023 -

Mercedes-Benz of Columbus responded

Thank you, John G, for your feedback! We appreciate you taking the time to share. We look forward to assisting you again in the future.

March 21, 2023

Service was quick and efficient! I really value that type of dealership service in Columbus, Ga. More

by G.STYLES2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Earnest Jenkins, RJ Campbell
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Mar 21, 2023 -

Mercedes-Benz of Columbus responded

G.STYLES2006, thank you so much for your feedback! We appreciate your review and look forward to assisting you again in the future!

March 21, 2023

always amazing to deal with. Quick turnaround and always the best experience. Loaner a nice amenity to help with the experience. More

by voltzkimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for sharing about your experience, voltzkimberly! We look forward to assisting you again in the future. Please let us know anytime we can be of assistance :)

March 07, 2023

Had a flat tire which was replaced and Haley also did my 10,000 service which was great More

by tmiller19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2023 -

Mercedes-Benz of Columbus responded

Tmiller19, thanks for sharing! We will pass on your feedback to Haley. We look forward to assisting you again in the future!

March 01, 2023

They were very helpful and courteous. They did a great job on my car. They delivered it on time. More

by LEEMATSOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Mercedes-Benz of Columbus responded

LEEMATSOS, thank you for sharing about your experience! Please let us know if there is anything else we can do for you! We look forward to working with you again in the future :)

February 24, 2023

Fast and easy customer service. Keep me informed of my vehicle status every step of the way. More

by ivanmack6225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
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Feb 24, 2023 -

Mercedes-Benz of Columbus responded

Ivanmack6225, thank you for taking the time to share about your experience! We look forward to working with you again in the future :)

February 23, 2023

I had a scheduled A service ( oil change) and it took over an hour to complete. More

by AIRVIN231
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2023 -

Mercedes-Benz of Columbus responded

AIRVIN231, thanks for your feedback. Please let us know if there is anything else we can do to assist you.

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