Mercedes-Benz of Columbus - Service Center

This is a great place very professional and treat their customers like family instead of a customer customers like family instead of a customer More

Great service throughout. Would recommend this dealership to friends and family. The purchasing of my vehicle was smooth and the servicing is AWESOME Would recommend this dealership to friends and family. The purchasing of my vehicle was smooth and the servicing is AWESOME More

I was pleased with my service and my service technician. I was given an estimated time and my vehicle was ready ahead of time. I was given an estimated time and my vehicle was ready ahead of time. More

Mercedes-Benz of Columbus sales and service departments are always professional, efficient, and exemplary. It is very comforting to know they are there for me when a need arises. are always professional, efficient, and exemplary. It is very comforting to know they are there for me when a need arises. More

Great experience. Checked me in quickly and found me a ride home. Called with finish and car was ready. Checked me in quickly and found me a ride home. Called with finish and car was ready. More

Very positive experiments. Excellent customer service. I will recommend to family and friends. I was very satisfied with the complete service. Excellent customer service. I will recommend to family and friends. I was very satisfied with the complete service. More

The service department has Absolutely No integrity at all. If you aren’t knowledgeable of vehicles please take someone with you. The Sales Department is the best. all. If you aren’t knowledgeable of vehicles please take someone with you. The Sales Department is the best. More

The service rep promptly took my information and turned in the service order. All I needed was a brake light replaced but they handled it with as much importance as a full service brake job. Great service, in the service order. All I needed was a brake light replaced but they handled it with as much importance as a full service brake job. Great service, I was out of there within an hour of arriving. Thanks for maintaining a fantastic service department. More

My Rating for the Service Department is FIVE Stars. Our experience with the Service Department was above average! Rachelle and Haley were very prompt, pleasant and courteous. However, outside of this Our experience with the Service Department was above average! Rachelle and Haley were very prompt, pleasant and courteous. However, outside of this department we were very dismayed!!! I wandered into the lobby and didn't feel welcome at ALL! The two employees I questioned response was very short and they didn't seem too eager to answer my questions on a certain vehicle. When I left their present, they then followed me as I browsed the show room. And my encounter with the parts department was not my best experience as in the past! If I was looking to buy a new car or parts I would have to carefully consider my options. Our reason for going to the parts department was due to a missing Height Adjustment Cover to cover the wires parts under the driver seat that we discovered after our last service but forgot to mention at that time. We inquired and we were sent to the parts department to purchase, which I questioned. After receipt of our vehicle the radio channels were lost, and when we got home and armed the alarm the mirrors did not collapse nor did the horn sound. More

Great, friendly customer service! I am glad they are here in Columbus. We will be back! I am glad they are here in Columbus. We will be back! More