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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
972 Reviews
Call Service Center (706) 256-6100

972 Reviews of Mercedes-Benz of Columbus - Service Center

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May 18, 2023

Customer service was excellent. The scheduled service was completed in a very timely manner, and my vehicle was returned to me nice and clean. Plus, the loaner was exceptional. More

by derric0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your positive experience with us, derric0. We are thrilled to hear that our team provided excellent customer service and that your scheduled service was completed in a timely manner. We are also glad to know that you were satisfied with the loaner and the cleanliness of your vehicle upon return. We appreciate your business and hope to serve you again in the future.

May 18, 2023

Everything went well very ; very friendly and I am my very satisfied with the work More

by ladybee1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Report | Print
May 19, 2023 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to leave us a review, ladybee1125! We are so glad to hear that you had a positive experience with our team and that you are satisfied with the work. We appreciate your business and hope to see you again in the future.

May 16, 2023

Awesome customer service! Everyone Very accommodating. Service finished earlier than expected. There is Nothing to improve on! More

by LBWTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our team and that the service was completed earlier than expected. We appreciate your kind words and hope to see you again in the future!

May 13, 2023

Always working to make customers satisfied and happy. If I had an issue, they are going to do everything to make it right. I purchased my vehicle in 2015 from Mercedes Benz of Columbus. They have done al More

by LAKESHIATAYLOR.LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
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May 15, 2023 -

Mercedes-Benz of Columbus responded

Thank you, LAKESHIATAYLOR.LT, for taking the time to share your positive experience with Mercedes-Benz of Columbus. We are thrilled to hear that you have been satisfied with our customer service and that we have been able to assist with any issues you may have had. We appreciate your loyalty and look forward to continuing to service your vehicle in the future.

May 10, 2023

The service is great, but the wait time for a repair is really extreme especially for minor repairs More

by stump845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Mercedes-Benz of Columbus responded

Thank you for your feedback, stump845. We are glad to hear about your positive experience with our service team, and will be working to improve our service time. Please let us know if there is anything else we can do to assist you! We look forward to assisting you again in the future.

May 10, 2023

Got my B services done. The team is super friendly and works in a timely manner. They make sure my car is right before I ride. It’s always a great experience. I apprecia More

by asmoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Mercedes-Benz of Columbus responded

Asmoot, thank you so much for sharing! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at Mercedes-Benz of Columbus.

May 08, 2023

Service was quick and efficient. Service staff is always polite and professional. Haley provided updates in a timely manner. More

by aviaojack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to leave us a review, aviaojack! We are thrilled to hear that our service staff provided you with quick and efficient service, and that Haley kept you informed throughout the process. We appreciate your business and hope to see you again soon.

May 04, 2023

I get great service every time. I Would Never go anywhere else. Always fast and dependable. More

by TJ0169GA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

Mercedes-Benz of Columbus responded

We appreciate your kind feedback TJ1069GA, and thank you for taking the time to leave us a review! Please do not hesitate to visit us again soon! Have a great day and thanks again.

May 04, 2023

Advisors in service were exceptional. They were knowledgeable, paid attention to detail, and were responsive to my requests. The mechanic was very helpful in explaining the numerous poten More

by jimjw723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
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May 05, 2023 -

Mercedes-Benz of Columbus responded

Thank you for sharing about your positive experience with our service advisors and technician. We strive to provide knowledgeable and attentive service to all of our customers, and we're glad to hear that we met those expectations during your visit. We look forward to assisting you again in the future!

May 03, 2023

I love this dealer. Service very nice good take care me. Thank you so much More

by GIAU1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Report | Print
May 03, 2023 -

Mercedes-Benz of Columbus responded

GIAU1010, that is so amazing to hear! Thank you so much for taking the time to share your feedback. It's great to know that we continue to provide our customers with great service! We look forward to assisting you with your next service!

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