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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
971 Reviews
Call Service Center (706) 256-6100

971 Reviews of Mercedes-Benz of Columbus - Service Center

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August 01, 2023

August 1, 2023, I had an 8:00 appt to replace a tire. It is now 1:18pm and my vehicle has not been looked. When I arrived I was informed the service managers and technicians are in a lunch meeting. Needl More

by Bad business
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Joyner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nadie Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Whatley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Clayton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bad Business, Robert Weihl
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Aug 07, 2023 -

Mercedes-Benz of Columbus responded

We are very disappointed to hear your feedback, but understand this issue was resolved. If you need further assistance, please reach out to Nadie Martin, at (706) 256-6100.

June 11, 2023

I've always been pleased over the years with the staff from sales to service More

by ATTORNEYSJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much, ATTORNEYSJACKSON! We are delighted to hear that you have had consistently positive experiences with our team at Mercedes-Benz of Columbus. It's our goal to ensure that every customer feels valued and receives exceptional service, so we're thrilled to know that we've met your expectations. We appreciate your loyalty and look forward to serving you in the future.

June 09, 2023

Did a good job it’s not doing anything it was doing before I brought it in to you guys thanks More

by bentonjalen776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to leave us a review, bentonjalen776. We're glad to hear that we were able to help resolve the issue you were experiencing with your vehicle. Please don't hesitate to reach out to us if you have any further concerns or questions in the future.

May 31, 2023

Excellent customer service during each of our visits. All our needs were met in a very satisfactory manner. More

by brooks1j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2023 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to leave us a positive review, brooks1j! We're thrilled to hear that our team provided you with excellent customer service and met all of your needs to your satisfaction. We hope to see you again soon!

May 30, 2023

Excellent service in every aspect . Been client for 20 years ! Outstanding. Dealership and Personnel in every area of car care and service More

by 19Mathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
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May 31, 2023 -

Mercedes-Benz of Columbus responded

19Matthews, thank you for sharing! We are thrilled to hear that we have been able to provide you with excellent service for the past 20 years. We appreciate your loyalty and look forward to continuing to provide you with outstanding car care and service. Please don't hesitate to reach out if there is anything we can do for you!

May 29, 2023

Very good job at a reasonable price, Thank you very much! I would recommend your service center to others. More

by John G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for your kind words! Please let us know what we can do to earn that 5th star. We look forward to working with you again in the future!

May 25, 2023

Made a scheduled appointment, was told that all fluids would be top off under base on type of service. Picked up my car the check coolant message still on! More

by SMITH_ALISONM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure be RJ text me back! , RJ Campbell
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May 29, 2023 -

Mercedes-Benz of Columbus responded

SMITH_ALISONM, thank you for taking the time to leave a review about your recent visit. We apologize for any inconvenience you experienced with your check coolant message still being on after your service and we understand that this issue has been resolved. We strive to provide the highest level of service to our customers and we will use your feedback to improve our processes. Thank you for your business and we hope to have the opportunity to serve you again in the future.

May 23, 2023

My experience was horrible, I did not feel good about spending my money here. Won’t be coming back More

by shyquandag1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachelle Pennington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2023 -

Mercedes-Benz of Columbus responded

Shyquandag1, thank you for taking the time to leave feedback. We understand this issue has been resolved and thank you for your business. Please feel free to reach out to us anytime we can be of assistance. Wishing you many happy miles!

May 19, 2023

THEY TOOK CARE OF ALL MY NEEDS WITHOUT ANY PROBLEM GOOD CUSTOMER IS A MUST AND THAS'S WHATI GOT. More

by RUTHOMAS60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
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May 19, 2023 -

Mercedes-Benz of Columbus responded

Thank you for choosing Mercedes-Benz of Columbus for your automotive needs! We are thrilled to hear that we were able to provide you with excellent customer service. Our team strives to ensure that every customer has a seamless and enjoyable experience with us. We appreciate your feedback and hope to see you again soon!

May 18, 2023

Customer service was excellent. The scheduled service was completed in a very timely manner, and my vehicle was returned to me nice and clean. Plus, the loaner was exceptional. More

by derric0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your positive experience with us, derric0. We are thrilled to hear that our team provided excellent customer service and that your scheduled service was completed in a timely manner. We are also glad to know that you were satisfied with the loaner and the cleanliness of your vehicle upon return. We appreciate your business and hope to serve you again in the future.

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