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Mercedes-Benz of Columbus - Service Center
Columbus, GA
969 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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969 Reviews of Mercedes-Benz of Columbus - Service Center
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November 08, 2023
Lauren was very nice and helpful in explaining the items of choice to be serviced on my vehicle. I chose to get quite a bit done on this service, including new brake pads and rotors. Unfortunately, they was of choice to be serviced on my vehicle. I chose to get quite a bit done on this service, including new brake pads and rotors. Unfortunately, they was a problem with the installation of the brake pads that caused a warning light to come on. So, I had to bring the car back to have that corrected. This tells me that there is an issue in the Mercedes internal test and inspection process and procedures after a service has been completed. Lauren was great, but anything time I have to take additional time to bring a car in, it does causes a conflict in my schedule. All in all, Mercedes did ok as everything was corrected. I just expect more out of this shop given the cost of services and prestige of this shop. More
by Tim
Verified CustomerEmployees Worked With
November 08, 2023
Omg I can’t express how grateful I am for my service advisor Lauren.Her customer service from start to finish exceeded my expectations.The other service members were awesome as well.Great dealership! advisor Lauren.Her customer service from start to finish exceeded my expectations.The other service members were awesome as well.Great dealership! More
by Shanika barber
Employees Worked With
November 07, 2023
They were professional and attentive to my needs. I would be happy to recommend the service and I would be happy to recommend the service and More
by jmcgee3
Employees Worked With
November 03, 2023
Rachelle , did a great job of keeping me posted about my recent service and replacing fuel pump that was recalled by Mercedes . recent service and replacing fuel pump that was recalled by Mercedes . More
by burnhamwm
Employees Worked With
October 31, 2023
Brought vehicle in, was told nothing was wrong. Pleaded with them to take a closer look. Next day they did, said they found the problem. Fixed the next day. Broke down again the following day with Pleaded with them to take a closer look. Next day they did, said they found the problem. Fixed the next day. Broke down again the following day with same issue. At different dealership now, tearing down engine. Totally incompetent. More
by becky.cerio70
Employees Worked With
October 30, 2023
Quality work and very helpful and friendly staff, Haley did a very good job taking care of me and my vehicle, great service and quality workmanship did a very good job taking care of me and my vehicle, great service and quality workmanship More
by stmd833
Employees Worked With
October 30, 2023
Lauren Farthing gave absolutely superb service. She is very knowledgeable of her job. Highly recommend She is very knowledgeable of her job. Highly recommend More
by vtkerr
Employees Worked With
October 27, 2023
I scheduled my vehicle for a specific known issue that I’m sure Mercedes gets all the time. But before they can troubleshoot that issue there was a recommendation of unknown issue. Without replacing the u I’m sure Mercedes gets all the time. But before they can troubleshoot that issue there was a recommendation of unknown issue. Without replacing the unrelated issue therefore they couldn’t check the issue that I originally brought it in the shop for. I was charged 150$ basically to tell me about another issue that I wasn’t having a problem with. If Lauren would have said the issue to my problem was the batteries then I would have completely understood the need for the batteries but you tell me I need to replace them before my issue can be diagnosed. Mercedes is a fully operational shop to where batteries could have been placed in vehicle for troubleshooting purpose to identify a problem. I would have came out better googling or YouTube my issue then dropping my car there for a 150 car wash. More
by theboss36
Employees Worked With
October 24, 2023
Haley was very helpful and explained the service thoroughly. I’ll be back when my next service is due thoroughly. I’ll be back when my next service is due More
by scott.mullen
Employees Worked With
October 21, 2023
My service at Columbus’Mercedes were great. I have received nothing but the best service. I have received nothing but the best service. More
by REESE6363
Employees Worked With
Other Employees :
RJ Campbell
