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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
969 Reviews
Call Service Center (706) 256-6100

969 Reviews of Mercedes-Benz of Columbus - Service Center

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December 16, 2023

Car was ready but they called the wrong phone number for 2 1/2 hours. Then, when they finally got through to me on the correct phone number, they started the car wash which should have already been complete More

by doudss
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren was busy so somebody else checked me in.
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Feb 12, 2024 -

Mercedes-Benz of Columbus responded

Dear Doudss, We sincerely apologize for the inconvenience you experienced during your recent visit. It's disheartening to hear about the communication lapse and the delayed car wash. This falls short of our usual standards, and we appreciate your feedback. To address this matter, we have reviewed and enhanced our communication processes to ensure such incidents do not happen in the future. We value your loyalty and the effort you make to choose our dealership. Please reach out to our service manager, Nadie Martin, at (706) 256-6100, if you have any other comments to share. Thank you for bringing this to our attention, and we hope to regain your trust during your next visit.

December 15, 2023

Haley was so friendly, helpful and knowledgeable. Service was smooth. And my car was super clean upon return! More

by twiley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the great review! We are delighted to hear Haley was able to provide you with a 5-star experience! Let us know if you need anything else.

December 14, 2023

Very accomodating. Nice and friendly staff.. Gave us a loaner car immediately and took care of my car problem right away. More

by ROTERDC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! We are happy to hear we were able to provide a 5-star experience! Please let us know if there is anything else that you need.

December 11, 2023

Great customer service , they welcomed me very good and i got service fast than i thought . thanks a lot to them . More

by joun_star
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! We are happy to hear we were able to provide a quick and pleasant experience! Please let us know if there is anything else that you need.

December 08, 2023

Good Dealership Good service a bit expensive because I haven’t had the vehicle that long already paying a lot for service More

by akeemali2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 06, 2023

As always I had a great experience with my service. Mercedes always takes great care of their customers More

by jeanb334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the wonderful review! We are delighted to hear we have been able to repeatedly provide a 5-star experience to you. Please don't hesitate to reach out if you need anything else!

December 04, 2023

She is always helpful, know her job duties and come up with a solution. She is awesome More

by MANJITPRASHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! We are delighted to hear that our Service team was able to provide you with a 5-star experience. Please don't hesitate to reach out if you need anything else!

December 04, 2023

It was friendly a very easy . The customer service was top class and it was a great experience More

by travisswainson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! It is great to hear we were able to provide you with a friendly and positive experience. Please don't hesitate to reach out if you need anything else!

December 01, 2023

Customer service was excellent and the repair process was executed properly. Thank you Columbus Mercedes. More

by DEMICOLOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Whatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David My Sales Man was great
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Dec 13, 2023 -

Mercedes-Benz of Columbus responded

Thank you so much for the positive review! We are delighted to hear your repair was handled properly and we were able to provide you with an excellent experience. Please don't hesitate to reach out if you need anything else!

November 28, 2023

Columbus Mercedes Benz always accommodating and responsive. I would highly recommend them to anyone looking for an MB dealership for purchase or maintenance. More

by delassiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Mercedes-Benz of Columbus responded

Hey Pamela! Thank you so much for the recommendation! It is wonderful to hear our communication and accommodations were at a 5-star level. Please let us know if there is anything else you need.

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